Role Description As a Insurance Agent, you'll be the first point of contact for German-speaking customers, handling a mix of inbound and outbound interactions: - Customer Support & Case Management - Handle inquiries via phone and email in German - Process insurance claims and resolve customer issues efficiently - Escalate complex cases following internal procedures - Motor Insurance Operations - Process new vehicle insurance applications - Manage contract changes, conversions, and terminations - Handle general correspondence and documentation - Administrative Excellence - Perform accurate contract logging (critical for business operations) - Process address changes, account updates, and SEPA mandates - Ensure timely handling of incoming documents (email/post) - Additional Responsibilities - Provide insurance advice and prepare tailored offers - Cross-sell additional insurance products (liability, property, legal, etc.) - Support customer onboarding (e.g. self-service portal registrations) - Schedule pension consultation appointments Qualifications - Fluent German (C1+ level) + business English - Strong communication skills with a customer-first mindset - Ability to simplify complex insurance topics - Problem-solving mindset with focus on first-time resolution - High attention to detail (especially in data entry & documentation) - Ability to multitask across systems in a fast-paced environment - Confident PC user (Windows, CRM systems, MS Office) - Typing speed 25 WPM with 85% accuracy - Minimum high school diploma Requirements - Fully remote (within Greece) - Training from home Benefits - €1450 gross/month - Up to 10% performance bonus (based on targets) - Relocation Package (if choosing Greece): - Option 1: Flight + hotel + agency fees fully covered - Option 2: €250 allowance + agency fees - Continuous training and upskilling - Exposure to a leading European insurance environment - Opportunity to develop expertise in insurance & customer operations Company Description Join a market-leading German insurance group with over 13 million customers and 14 million insured vehicles. This is your chance to work on a high-impact project in a stable, regulated industry, while enjoying the flexibility of working from home or relocating to sunny Greece.