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Strategic Education, Inc. - SEI logo
Strategic Education, Inc. - SEI

Strategic Education, Inc. - SEI offers a suite of innovative programs and services to help working adults achieve economic mobility through education. The publi

Associate Learner Support Representative – Saturday-Wednesday Shift

Location

United States

Posted

7 days ago

Salary

$19 / hour

Seniority

Mid Level

High School1 yr expEnglish

Job Description

Associate Learner Support Representative – Saturday-Wednesday Shift

Strategic Education, Inc. - SEI

• Assist students in creating and managing their accounts, including profile and membership • Guide students through the process of adding courses and navigating their learning environment • Explain the functionality and features of Sophia, ensuring students understand how the platform works • Offer guidance on platform tools for new users • Help students resolve login issues with step-by-step instructions for password resets and account recovery • Troubleshoot basic technical issues and assist in clearing browser history and cache • Identify and escalate more complex issues to appropriate internal teams • Act as a liaison between students and internal support teams for inquiries

Job Requirements

  • 1+ year of Contact Center/Admin (phone/chat) experience preferred
  • Experience working in education or academia
  • Proficiency in computer literacy
  • Proficiency in Microsoft Office Suite
  • Proficiency in Zendesk
  • High school diploma
  • Authorized to work in the United States

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life and disability plans
  • Well-being incentives
  • Parental leave
  • Paid time off
  • Certain paid holidays
  • Tax saving accounts (FSA, HSA)
  • 401(k) retirement benefit
  • Employee Stock Purchase Plan
  • Tuition assistance
  • Entertainment and retail discounts
  • Overtime pay eligibility (if applicable)

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