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Expressable

Committed to improving speech and language outcomes for children and adults with affordable, online therapy.

Financial Support Specialist

Customer SupportCustomer SupportFull TimeRemoteMid LevelTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

4 days ago

Salary

$20 - $25 / hour

Seniority

Mid Level

High School2 yrs expEnglishSpanish

Job Description

Financial Support Specialist

Expressable

• Respond to patient inquiries related to billing, insurance claims, payments, and statements via phone, email, and chat • Assist patients in understanding charges, EOBs, coverage, deductibles, co-pays, and payment plans • Collect and process patient payments accurately and securely • Collaborate with insurance verification and revenue cycle teams to resolve denied or delayed claims • Educate patients on financial policies, insurance processes, and available support options • Document all interactions in CRM/EHR systems with precision and compliance (HIPAA, PCI, etc.) • Identify patterns in billing issues and suggest process improvements to reduce patient friction

Job Requirements

  • High school diploma or equivalent (associate’s or bachelor’s degree in healthcare administration, business, or related field preferred).
  • 2+ years’ experience in healthcare billing, patient accounts, insurance claims, or revenue cycle management.
  • Proficiency with EHR/CRM systems and payment processing platforms; strong Microsoft Office/Google Suite skills.
  • Understanding of HIPAA, PCI compliance, and insurance terminology (EOBs, CTP Codes, Diagnosis Codes, Deductibles, Co-Pays).
  • Experience in a telehealth, multi-state, or large outpatient provider environment.
  • Familiarity with revenue cycle improvement initiatives or patient financial counseling.
  • Bi-Lingual Communication Skills (English/ Spanish) - highly preferred

Benefits

  • Exceptional paid time off policies that encourage and support life balance, including a winter break.
  • 401k matching to ensure our staff have what they need to enjoy their retirement
  • Health insurance options that ensure well being for the whole person and their family
  • Company paid life, short-term disability, and long-term disability coverage
  • Remote work environment that strives for connectivity through professional collaboration and personal connections

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