• Conduct stakeholder meetings to document business requirements, analysis, and capture functional and non-functional requirements. • Work closely with scrum team to refine business requirements into functional and non-functional requirements. • Create process diagrams (e.g., Visio) to represent workflows and system interactions. • Write clear, traceable, and testable requirements in user story format. • Collaborate with business stakeholders, analysts, and product teams to understand and document reporting requirements. • Define reporting scope, objectives, data sources, and success criteria in alignment with project goals.

Role Description The Department of Enterprise Applications (DEA) Reporting & Analytics Team is seeking an experienced Business Analyst – Project Lead to support the design, development, and optimization of SAP Business Objects reporting solutions, Tableau dashboards, and enterprise analytics platforms. The consultant will work across multiple SAP modules including FI, FM, HR, Payroll, SRM, CRM, Treasury Management, BW, and Business Objects. - Gather and analyze business and technical reporting requirements. - Design, develop, and maintain complex SAP Business Objects reports, dashboards, and universes. - Create Web Intelligence reports, Crystal Reports, and analytical dashboards. - Develop and administer Tableau dashboards and Tableau Server environments. - Perform data modeling, reporting optimization, and root cause analysis. - Create detailed technical and functional documentation. - Support SAP BW, Business Objects, and enterprise reporting initiatives. - Design and maintain ETL workflows using SSIS, Azure Synapse, and related tools. - Collaborate with business users, agencies, and technical teams to deliver reporting solutions. - Lead knowledge transfer sessions and provide user training. Qualifications - 5+ Years of SAP Business Objects Architecture & Components. - 5+ Years of Business Intelligence Development in SAP Environments. - 5+ Years of Web Intelligence Reports, Dashboards & Crystal Reports. - 5+ Years of Tableau Administration Experience. - 3+ Years of Public Sector Experience. - Strong Business Analysis & Requirements Gathering Skills. - Data Warehousing & Dimensional Modeling Knowledge. Requirements - Bachelor’s Degree or equivalent work experience. Company Description

Role Description We're looking for an Insights & Reporting Analyst to join Procore's Workforce Management team. In this role, you'll be the analytical engine behind our contact center reporting function building dashboards, surfacing trends, and translating raw data into clear, actionable insights for leaders across Customer Success. This is an individual contributor role focused on reporting and data visualization. You won't own forecasting or capacity planning, but you'll be a critical partner to those functions by ensuring the right data is accessible, accurate, and well-communicated. This position is remote in Costa Rica. - Design, build, and maintain dashboards and reports that track contact center performance metrics including service levels, handle time, occupancy, adherence, and queue health. - Monitor and analyze agent and queue-level trends, identifying patterns and surfacing anomalies to WFM and Operations leadership. - Deliver recurring and ad hoc reporting for stakeholders across Customer Success, Finance, and HR. - Partner with the WFM team to ensure reporting supports forecasting and scheduling decisions with timely, accurate data. - Develop self-serve reporting tools that reduce manual work and improve data accessibility across the organization. - Document data definitions, reporting logic, and dashboard methodology to ensure consistency and trust in the data. - Collaborate with BI, IT, and data engineering teams on data pipelines, tool integrations, and reporting infrastructure improvements. Qualifications - BS/BA in Business, Analytics, Statistics, or a related field, or equivalent work experience. - 2 - 4 years of experience in a reporting, analytics, or business intelligence role, preferably in a contact center or Customer Success environment. - Proficiency in BI and data visualization tools such as Tableau, Looker, or Power BI. - Strong working knowledge of SQL for data querying and manipulation. - Experience with Google Sheets and/or Excel for analysis and reporting. - Familiarity with workforce management concepts (service levels, AHT, occupancy, shrinkage). - Experience with WFM platforms such as Calabrio, Verint, Assembled, or NICE is a plus. - Strong attention to detail and a track record of delivering accurate, reliable reporting. - Ability to communicate data clearly to both technical and non-technical audiences.

Role Description Our Total Health Management team is looking for a new Supervisor of Case Management! We are seeking a results-driven and people-focused Clinical Supervisor for Women and Children’s Health who is committed to strengthening frontline execution and ensuring consistent, high-quality delivery of our Healthy Maternity (HM), High-Risk OB (HROB), and NICU case management programs. In this role, you will serve as a critical operational leader—coaching and developing a team of care managers, overseeing daily workflows, and ensuring quality, productivity, and adherence to evidence-based practices that directly impact maternal and neonatal outcomes. - Onboarding and supporting a rapidly growing team. - Providing real-time guidance, performance management, and issue resolution. - Translating program strategy into effective execution. - Engaging high-risk and high-cost populations consistently. - Delivering measurable value, including reductions in NICU readmissions and total cost of care. To be successful in this role, you will need strong coaching and team leadership skills, the ability to manage performance and quality in a dynamic environment, and a focus on operational excellence that supports both clinical outcomes and financial performance. This position is ideal for a leader who thrives in fast-paced care management settings and is motivated by improving outcomes for mothers and infants while supporting sustainable program growth through strong frontline execution. Notes: Sponsorship is not available for this role. We foster a culture where innovation is encouraged, including using AI-enabled tools responsibly to support everyday work. Qualifications - Registered Nurse (RN) with active license in the state of Tennessee or hold a license in the state of their residence if the state is participating in the Nurse Licensure Compact Law. - 5 years - Experience in the healthcare industry or in an operations type environment required. - 3 years - Clinical experience required. - 2 years - Experience in a leadership/management role required. - 1 year - Utilization Management, or Case Management experience required. - For Select Community & Katie Beckett: 2 years experience in IDD is required. Requirements - Ability to work independently with minimal supervision or function in a team environment sharing responsibility, roles and accountability. - Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint). - Must be a team player, be organized, and have the ability to handle multiple projects. - Excellent oral and written communication skills. - Strong interpersonal and organizational skills. Company Description BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via email, the Internet, or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.