Role Description We are looking for an Operations & Excellence Associate to support the delivery of high-quality, seamless mental health care experiences across our user and provider ecosystem. This role sits at the intersection of operations, service excellence, and care navigation/coordination. The ideal candidate is highly organised, empathetic, operationally reliable, and comfortable managing communication across multiple channels including email, chat, and calls. You will play a key role in ensuring smooth day-to-day operations, timely support resolution, provider coordination, session management, and overall service quality while contributing to continuous operational improvements. User & Provider Support - Manage and respond to user and provider queries across email, chat, and calls within defined SLAs - Support session management processes including bookings, rescheduling, cancellations, and escalations - Coordinate closely with internal teams to ensure timely issue resolution and seamless care delivery - Provide high-touch support for sensitive or complex operational cases where required - Ensure accurate documentation and updates across operational systems and trackers Care Excellence & Service Quality - Deliver a positive and empathetic experience across all user and provider touchpoints - Identify operational gaps, recurring concerns, and service risks proactively - Support escalation management and service recovery efforts - Maintain quality standards and adherence to SOPs across operational workflows - Assist in monitoring provider compliance, responsiveness, and operational performance Operations & Coordination - Support day-to-day operational workflows and cross-functional coordination - Assist with maintaining trackers, dashboards, operational reports, and process documentation - Contribute to operational improvement initiatives and automation opportunities - Ensure operational data and records remain accurate and up to date - Support implementation of new workflows, services, or operational processes Communication & Stakeholder Management - Communicate professionally and clearly with users, providers, and internal stakeholders - Handle calls confidently while maintaining empathy and professionalism - Collaborate effectively with Care Operations, Clinical, Product, and Commercial teams - Escalate risks, blockers, or urgent concerns in a timely manner Qualifications - Bachelor’s degree with min 1 year of relevant experience in operations, customer support, healthcare, or related fields - Strong verbal and written communication skills - Comfortable handling communication across email, chat, and calls - Strong organisational and multitasking abilities - Ability to work in a fast-paced and high-volume environment - High level of empathy, professionalism, and attention to detail - Comfortable working flexible shifts, including weekends, public holidays, or rotational schedules where required - Proficiency in Google Workspace and operational tools/platforms like FreshDesk/ Zendesk Requirements - Experience in healthcare, mental health, wellness, customer support, or operations environments (Good to have) - Familiarity with SLA-driven operations and escalation management (Good to have) - Process-oriented mindset with interest in operational excellence and automation (Good to have) - Strong ownership and problem-solving approach (Good to have) Benefits - Global company – work in a diverse environment with people from nearly 20 countries - Generous leave policy – time off to rest and recharge - Christmas week off – company-wide break during Christmas, separate from annual leave - Birthday leave – enjoy a day off on your birthday - Quarterly mental health days – one day off every quarter to focus on your wellbeing - Flexible work arrangements – work in a way that suits your lifestyle and goals - Work-life balance – a culture that values personal time and long-term wellness - Medical coverage – comprehensive insurance for peace of mind - Performance bonus – high performance is recognised and rewarded - Development budget - annual allowance to support your professional development - Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care - Socials and communities – regular non-work events/activities to connect and have fun together

Role Description Are you passionate about travel and enjoy helping others plan unforgettable getaways? We're seeking a detail-oriented and friendly Entry Level Virtual Communications Booking Assistant to join our award-winning travel group. In this client-facing role, you’ll support the travel booking process through clear communication and exceptional customer service. From initial inquiries to finalized bookings, you’ll help ensure each traveler receives personalized, stress-free coordination for their trips. This flexible virtual opportunity allows you to work from anywhere and offers generous commissions, access to powerful pricing software, and tools designed to help you build your client base—including a personalized website and built-in social media lead generators. Qualifications - Must be 18 years or older - Strong written and verbal communication skills - Customer-focused with a desire to help others - Basic tech proficiency and comfort navigating online tools - Detail-oriented and organized - Reliable internet connection Benefits - 100% virtual – work from the comfort of your home or while traveling - Flexible hours – ideal for part-time or full-time availability - Generous commissions - Access to industry-leading booking software with competitive pricing - Personalized website with ongoing updates and support - Built-in social media lead generation tools - Enjoy travel perks and exclusive discounts - Collaborate with a supportive and award-winning travel group

Role Description Plaid is in one of the most exciting chapters in its history — and this role exists to make sure every Plaid employee feels it. As Internal Communications Lead, you'll build and own the systems, channels, and programs that keep Plaids informed, aligned, and energized about our mission and the opportunity ahead. This spans employee-facing comms and programming across channels, including programming and producing monthly All Hands and Half-yearly Business Reviews, and supporting leaders with change management. This is a builder role: you'll take what exists and programmatize it, defining the infrastructure, cadences, and editorial strategy that elevate how we communicate as a company. You'll play a central role in shaping Plaid's internal AI narrative, helping employees understand where AI is taking us and what it means for their work. You'll operate as a trusted advisor to Plaid's executive team and founder CEO, with the exec presence and judgment to counsel leaders on high-stakes moments. You will also work closely with senior leaders across the org as well as cross functional partners across the people team (Chief People Officer, HRBPs, WPE, Comp, Learning and Development). Responsibilities - Executive Communications: - Act as a trusted comms partner to Plaid leaders, shaping communications strategy, programming, and content for internal audiences. - Own high-impact exec content spanning talking points, emails, presentations, and slack messages for big company moments like All Hands, Half-yearly Business Reviews, and other company-wide presentations and communications. - Work closely with leaders to turn strategies or initiatives into clear, compelling stories that resonate across the company. - Company-Wide Internal Communications: - Own the narrative that makes Plaid's exciting chapter real for employees, connecting day-to-day work to the bigger opportunity in fintech infrastructure and AI. - Own internal comms strategy from All Hands and HBRs to weekly Q&As, org announcements, and major updates. - Help Plaids understand where our business is headed, why it matters, and how their work connects to the mission. - Keep messaging aligned across leaders so it’s consistent, clear, and lands well at scale. - Own Plaid's internal AI narrative, helping Plaids understand our AI strategy, what it means for the company's trajectory, and how it will shape their work. - Cross-Functional Partnership: - Partnering with internal teams across the company, including People, Workplace, Security, Finance, and Legal, to ensure all communications to employees are clear, effective, and consistent with our overall communication strategy and messaging. - Work across teams to keep internal and external narratives aligned, especially around big moments like product launches, fundraises and M&A, and leadership announcements. - Partner with production teams to bring events like All Hands, HBRs, and AI days to life, both live and recorded. - Lead change comms for key initiatives, helping employees navigate transitions with clarity and confidence. - Program Systems, Channels, and Tools: - Define and own Plaid's internal communications operating model, covering the channels, cadences, content types, and editorial calendar that govern how information flows across the company. - Build a channel strategy that makes deliberate choices about when to use Slack, email, video, intranet, live events, or asynchronous formats, and why. - Be a practitioner of AI: actively leverage AI tools in the craft of communications and help establish how AI augments internal comms work at Plaid. - Create repeatable playbooks and templates for recurring programs (All Hands, org changes, executive comms) that scale without adding headcount. - Own and continuously improve Plaid's intranet and internal platforms as communication infrastructure, not just publishing channels. - Employer Brand + Culture: - Identify and execute ways to highlight Plaid’s culture and showcase the strength of our team on social media (e.g., campaigns like Woven). - Own and continuously improve content on Plaid.com/careers. - Partner with internal teams to create blog content that brings to life what it’s like to work at Plaid. Qualifications - At least 7+ years working in an internal communications function at a fast-paced tech company (ideally someone who has worked closely with a founder). - Demonstrated track record of building or significantly scaling an internal communications program. Can point to specific systems, channels, or programs they architected from scratch or materially elevated. - Excellent communication, collaboration, and interpersonal skills, both written and verbal – and the ability to engage and understand technical and non-technical audiences. - Comfort and fluency with AI tools in communications practice; experience developing or owning an AI-related narrative (internal or external) strongly preferred. - Experience with producing high quality and engaging All Hands team meetings. - Strong executive presence and track record of counseling senior leaders, including founder/CEOs, on high-stakes communications. - Experience partnering closely with internal operations teams, like HR, IT, Workplace, Legal, etc. - High attention to detail and ability to distill complex ideas into clear guidance and written/verbal communications. - Experience as an effective team of one or lean team: ability to hold both the strategic vision and execute at the ground level without delegating the work. - Video editing + AI skills a plus. Benefits - Comprehensive benefit plan, including medical, dental, vision, and 401(k). - Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. - Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. - Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

Role Description The Communications Officer will lead external communications for the Philanthropic Partnerships Team (PPT), helping to shape and share the team’s story with global audiences. In this role, you’ll craft key narratives, drive media engagement, and manage high-impact storytelling across platforms, initiatives, and regions. You will collaborate with colleagues across the foundations, especially in the Communications Division, as well as with external vendors and agencies. You’ll work closely with the Audience Engagement Officer to ensure public-facing messages are aligned with partner-facing narratives and timelines. - Reporting to the Deputy Director of Shared Services, this position is a limited-term position for 11 months. - Relocation will not be provided. Our preference is for this role to be based in Seattle, WA. In some instances, we are open to hiring a US-domestic remote based employee. International remote outside of the US is not possible. - Application deadline - Noon, Pacific Time (US), Monday, June 15, 2026. What You'll Do - Develop and drive PPT’s external communications strategy as a whole and for individual initiatives, providing strategic direction and serving as the lead communications thought partner for PPT program staff. - Lead communications for the Giving Pledge, including the development and implementation of its communications strategy and associated collateral and resources. - Serve as a strategic advisor and communications resource for PPT leadership. Develop leadership briefs, talking points, and preparation materials for media opportunities and high-visibility engagements. Coordinate across the foundation and private offices on the use of leadership voice on philanthropy issues. - Oversee media relations for PPT and in support of foundation’s use of leadership voice on issues in philanthropy. Develop messaging and support for speaking and media opportunities. Work closely with the foundation’s communications earned media lead to respond to media inquiries and develop proactive media engagement opportunities. - Partner with PPT Audience Engagement lead to develop core communications materials and collateral (e.g., newsletters, key messages and Q&A, website copy, brochures, video content, and briefing materials). - Support PPT's work globally, including in the US, India, China, the Middle East and Southeast Asia, working in close coordination with the foundation’s regional communications teams. - Partner with the foundation’s Insights team on measurement and evaluation to track the public dialogue on philanthropy and to assess the impact of PPT’s external communications tactics. Use data and insights to refine strategy and demonstrate the value of communications investments. - Manage grants and contracts to advance program priorities and inform program investments with communications components. Manage external agencies, consultancies, and vendors to assist with key workstreams. - Support inclusive culture through modeling behaviors and actions; escalate issues in a timely fashion to appropriate stakeholders. Qualifications - Bachelor’s degree with 5+ years of experience in communications, journalism, public policy, or a related field; or equivalent demonstrated experience. - Experience developing and implementing communications strategies for large and/or complex organizations or initiatives, with a strong track record of translating complex ideas into clear and compelling narratives for diverse audiences. - Demonstrated ability to navigate complexity and manage competing priorities across multiple diverse stakeholder groups, including senior leadership, program teams, grantees, and external partners. - Comfort working with and preparing high-profile principals and senior executives for media opportunities and public engagements. - Demonstrated understanding of the philanthropic sector, including donor behavior and the role of communications in advancing philanthropic goals. A preference exists for candidates with prior knowledge of, employment with, or consultation to the Gates Foundation or a related family office or entity. Requirements - Must have unrestricted work authorization in the country where this position is located. The Foundation does not provide immigration-related sponsorship for this role. Benefits - Comprehensive medical, dental, and vision coverage with no premiums. - Generous paid time off. - Paid family leave. - Foundation-paid retirement contribution. - Regional holidays. - Opportunities to engage in several employee communities. Salary Information - The salary range for this role is $143,000 to $214,400 USD. - In Seattle, WA and Washington D.C., the range for this role is $157,300 to $235,900 USD. - New hires salaries are typically between the range minimum and the salary range midpoint. Hiring Requirements - Employment will be contingent upon successful completion of a background check. Candidate Accommodations We’re committed to providing an inclusive and accessible hiring experience for all candidates. If you have a disability or medical condition and need an accommodation at any stage of the application or interview process, please contact HR@gatesfoundation.org with the position number and a brief description of your accommodation needs. Requests will be handled confidentially. Inclusion Statement We are dedicated to the belief that all lives have equal value. We strive for a global and cultural workplace that supports ever greater diversity, equity, and inclusion — of voices, ideas, and approaches — and we support this diversity through all our employment practices.