• Define and implement SLIs, SLOs, and error budgets for critical CloudBlue services to ensure reliability and performance • Influence system architecture with a strong focus on reliability, scalability, and operability, designing systems for fault tolerance, graceful degradation, and self-healing • Reduce operational toil by identifying opportunities for automation and process improvement • Design and operate CloudBlue’s observability stack across metrics, logs, and traces using tools such as Datadog, Grafana, and Elastic Stack • Develop actionable alerting strategies and dashboards that provide clear insight into platform and business health • Design and maintain high-availability architectures, implementing redundancy, failover, and disaster recovery strategies across regions and availability zones • Conduct capacity planning, load testing, and performance optimization to ensure platform stability and scalability • Act as a senior responder during production incidents, leading incident coordination, communication, and service restoration • Own blameless postmortems and drive improvements that reduce incident frequency, MTTR, and customer impact • Improve reliability of Kubernetes-based platforms through health checks, autoscaling strategies, rollout safety, and resilience testing • Partner with engineering and DevOps teams to improve deployment safety, rollback strategies, and platform reliability • Maintain runbooks and operational documentation, and promote SRE best practices across engineering teams • Support other tasks or projects as assigned to meet team and business needs

• Partner with customers to shape their cloud adoption journey, providing both technical and strategic guidance • Design, plan, and implement secure cloud architectures aligned with business and compliance requirements • Serve as a trusted advisor and deep technical resource to customers • Design and implement automated security and compliance solutions in AWS • Develop and maintain Infrastructure-as-Code (IaC) solutions using Terraform • Build and operate CI/CD pipelines (GitHub Actions, Jenkins, CircleCI) for security automation • Develop Python-based automation for provisioning, compliance enforcement, and remediation • Implement AWS Control Tower guardrails and Service Control Policies (SCPs) • Configure AWS Config rules with automated remediation workflows • Develop and enforce policy-as-code frameworks (preventative, detective, responsive controls) • Align implementations with industry standards such as CIS AWS Foundations • Design and deploy centralized security monitoring and analytics frameworks • Implement AWS-native security services, including: Security Hub (centralized findings aggregation), GuardDuty (threat detection), Macie (sensitive data discovery), Inspector (vulnerability management) • Enable observability and auditing via CloudTrail, VPC Flow Logs, and CloudWatch • Build self-service account provisioning frameworks using CI/CD pipelines • Develop scalable landing zone and account baseline architectures • Create reusable Terraform modules and automation frameworks • Design reference architectures and implementation playbooks • Create high-quality technical content (playbooks, runbooks, white papers, reference architecture)

• Build and manage AWS infrastructure using Infrastructure as Code (Terraform), ensuring scalability and maintainability. • Manage and scale Kubernetes (EKS) clusters for high availability and fault tolerance. • Provision, maintain, and upgrade AWS services including RDS, networking, compute, and storage components. • Design, implement, and optimize CI/CD pipelines to improve deployment speed and reliability. • Oversee and maintain GitLab infrastructure and engineering workflows. • Collaborate with security and legal teams to support compliance initiatives (SOC 2, GDPR, etc.). • Monitor infrastructure performance using tools like Grafana, CloudWatch, and other observability platforms. • Implement strong alerting, monitoring, and incident response processes. • Lead incident resolution and root cause analysis, ensuring long-term fixes are implemented. • Participate in architecture design, capacity planning, and disaster recovery strategies. • Create and maintain documentation, runbooks, and infrastructure standards. • Mentor junior engineers and contribute to a high-performing DevOps culture.

• Monitor critical production systems—including Azure Kubernetes Service (AKS), microservices, and CI/CD pipelines—using advanced dashboards and proactive alerting • Act as the primary technical responder for live production incidents and Slack escalations, ensuring rapid triage, root-cause identification, and swift resolution • Maintain, refine, and improve internal runbooks and standard operating procedures (SOPs) to ensure operational predictability • Oversee and support deployment activities across both production and non-production environments while strictly adhering to SLAs and corporate response times • Collaborate deeply with core DevOps and software engineering teams to root out recurring systemic issues and elevate overall platform reliability • Help design and implement smart automation scripts for recurring operational tasks to reduce manual toil