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Connecting in demand IT talent with clients across the US
Hotel Partner Onboarding Associate
Location
California + 2 moreAll locations: California | Oregon | Washington
Posted
16 days ago
Salary
$50 - $60 / hour
Seniority
Mid Level
Job Description
Hotel Partner Onboarding Associate
Maleda Tech
• Own the post-sale onboarding journey for a portfolio of roughly 80 hotel partners at various stages of activation. • Guide properties through content review, profile setup, connectivity verification, and rate and availability loading. • Communicate progress, blockers, and next steps to hotel partners via phone, email, and video, building rapport and trust quickly. • Keep Senior Account Executives informed on onboarding status and timelines for each property in their book. • Coordinate cross-functionally with content, connectivity, and market management teams to remove blockers and accelerate go-live. • Ensure compliance with Know Your Partner legislation and platform content standards before setting properties live. • Hand off newly live properties to Market Managers for ongoing relationship management. • Support Market Management with additional projects related to rates, availability, and supply optimization as needed. • Maintain detailed, well organized tracking of every property in your portfolio so nothing falls through the cracks.
Job Requirements
- 2 to 3 years of account management, partner support, or client services experience with a track record of hitting or exceeding targets.
- Exceptional detail orientation and the ability to track many moving parts simultaneously without losing momentum.
- Strong stakeholder management skills, with comfort coordinating across internal teams and external partners.
- Excellent phone presence and the ability to build rapport quickly in a customer-facing setting.
- Clear written communication, including strong grammar, spelling, and email professionalism.
- Strong organization, time management, and prioritization skills in a high-volume environment.
- Self-starter mindset with an adaptable, hungry, and tenacious approach to work.
- Located in the Pacific or Mountain time zone and able to work standard West Coast business hours.
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