Verify and organize driver documentation, resolve driver issues, support local operations for supply growth, and assist with various operational duties to enhance compliance and quality in a fast-paced environment.

Role Description - Will eventually oversee a team of Internship Coordinators in developing internship processes, procedures and new programs. - Interviews prospective interns and determines the best department for them to work in. - Develops learning objectives and goals with each intern. - Manage intern performance and evaluations while ensuring compliance with all university academic requirements. - Reply to emails from interns' webmail box. - Acts as a liaison between the interns and the different ARO departments they are working in. - Act as a resource for interns to answer any questions they have throughout their internship. - Collaborate with leadership, including the Global Executive Director, to ensure program compliance. - Identifies intern training needs. - Provides administrative support. - Performs other duties as required. - Attend ARO Company Meeting the second Tuesday of each month at 12:30pm EST. - Lead 1:1 meetings with interns during initial training and meetings as needed thereafter to include the possibility of team meetings. Qualifications - Must be available to volunteer 10+ hours/week for 12+ months. - Bachelor’s Degree in related field and/or equivalent experience. - Experience in developing internship processes and an internship program. - Supervisory experience and leading a team. - A true team player who loves brainstorming with others and celebrating collective wins. - Experience in reviewing and/or developing training content. - Highly proficient in English with a proven track record of clear written and verbal communication. - Excellent organizational skills and attention to detail. - US-based or in a similar time zone nearby. Benefits - *This is an unpaid volunteer position* - Flexible hours in a virtual environment. - Opportunity to gain valuable work experience. - Engage with a global community of like-minded individuals. - Develop skill sets, cross-training, and leadership roles. Company Description ARO is a nonprofit 501(c)(3) focused on assisting those abused within 21 major areas of abuse, including but not limited to: Sexual, Physical, Narcissistic, Psychological, Financial, Bullying, Spousal, Cyber, Child, Elderly, Work Place, Isolation, Self-abuse, Religious, Medical, Food, Authority, Educational, Child Sexual Exploitation, Sex Trafficking, and Political. At this time, in accordance with our BFOQ policy, we are only hiring female identifying volunteers. In the near future, we will be launching a male side to ARO at which point we will open up opportunities to all who are interested. ARO is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We support the LGBTQ-IA+ community and the disabled communities.

Title: Operations Manager Location: Delhi, India Hybrid Full-time Job Description: ABOUT TIDE At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting. Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love. Tide facts: - Tide is available for UK, Indian, German and French SMEs - Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly - Over $300 million raised in funding - Over 2,500 Tideans globally - we're diversity champions! - We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg. ABOUT THE ROLE The Admin Services team builds and manages tools for small and medium enterprises (SMEs), simplifying accounting, tax compliance, invoicing, bookkeeping, transaction enrichment, payroll, and expense management. By automating administrative work, we help SMEs save time, reduce complexity, and operate with confidence - so they can focus on growth. We are looking for an experienced and motivated Operations Manager to lead this mission. In this role, you'll help build, scale, and maintain products, collaborating with product owners, data analysts, support teams, developers, and external partners to drive operational excellence and establish scalable practices - all with a focus on delivering maximum value to our members! WHAT YOU WILL BE DOING - Establish and optimize L3 support escalation workflows, acting as the primary PoC for product-related issues and driving rapid resolution across Engineering, Product, and Support teams. - Own end-to-end operational processes, ensuring workflows across stakeholders are stable, efficient, well-documented, and scalable. - Partner with Product owners on Go-To-Market (GTM) initiatives to enable seamless launches of new features with minimal risk and member disruption. - Identify operational risks and inefficiencies, collaborating with Engineering to implement safeguards and contingency strategies. - Provide operational support during incidents, map critical dependencies, contribute to root cause analysis, and implement monitoring to reduce recurrence. - Define and track KPIs, partnering with Product and Data teams to build dashboards, reports, and alerts for effective product health monitoring. - Manage external vendors by overseeing SLAs, tracking performance metrics, and resolving third-party issues to ensure optimal outcomes. - Mentor and develop Operations Analysts and Senior Operations Analysts, setting objectives and fostering continuous growth and performance. - Cultivate a high-performance, data-driven culture, influencing cross-functional stakeholders and driving measurable business impact. - Support talent acquisition by contributing to hiring and interview processes to scale and strengthen the operations team. YOU WILL BE A GREAT FIT IF - You have 5+ years of experience in operations, technology, or finance, with a proven track record of thriving in a challenging and a fast-paced environment. - You are experienced in managing and resolving escalations, ensuring timely outcomes and effective cross-functional coordination - You view data as the core of decision-making. You are proficient in Excel/Google Sheets, SQL, and Looker for performance monitoring and automation. - You can move from deep-dive technical troubleshooting with developers to high-level strategic reporting for stakeholders. - You enjoy designing processes from scratch, spotting potential bottlenecks before they happen, and embedding "lessons learned" into the team's DNA. - You understand the concept of APIs and webhooks and how they can be utilized to automate and streamline complex business processes. You are comfortable with ambiguity, thrive in complex technical environments, and can influence others to drive the right business outcomes. WHAT YOU WILL GET IN RETURN: - Competitive Compensation - competitive salary and share options - Time Off - Generous annual leave on top of bank holidays. - Parental Leave - Paid maternity, paternity, and adoption leave to support your family journey. - Sabbatical - Extended unpaid and paid leave options after completing milestone years with Tide. - Health Insurance - Private family insurance with additional OPD coverage and top-up options. - Life & Accident Cover - Comprehensive accidental and life insurance protection. - Mental Wellbeing - Access to therapy sessions, courses, meditations, and workshops. - Volunteering & Development Days - Paid days annually for volunteering or personal growth. - Learning & Development - Annual budget for books, courses, coaching, and more. - WOO (Work Outside the Office) - Work from abroad for up to 90 days annually. - Home Office Setup - Contribution towards setting up your home office - Laptop Ownership - Keep your old laptop and get a new one when it's time for a replacement. - Snacks & Meals - Office perks with snacks, coffee, tea, and lunch (location dependent). TIDEAN WAYS OF WORKING: At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone's voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: - Tide does not charge any fees at any stage of the recruitment process. - All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. - Communication from Tide will only come from an official @tide.co email address. - Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

• Provide Facility Operations Specialist support to assigned AORs to ensure effective implementation and utilization of DMLSS/LogiCole FM systems. • Work directly with DSS to establish proper workflows, submission of taskers, and establish proper funding documentation (expense centers) within the DMLSS database • Conduct comprehensive reviews of facility management processes and DMLSS/LogiCole FM utilization within assigned AORs. • Maintain detailed and thorough record of tasks performed, by date and site, to be included in metrics for consolidated Multi-Site Support Team Monthly Activity Report (MPR) • Maintain the DHA Call/Work Management Center for customer support to DHA MTFs. • Assist the Training Team – complete taskers, review proof of concept DMLSS to LogiCole crosswalk videos, slide decks, and other training tools; provide feedback as requested • Assist DHA Headquarters and AOR personnel in researching facility-related issues and identifying practical solutions and corrective actions. • Support the development of project requirements for new construction, repairs, and facility alterations for inclusion within the DMLSS/LogiCole FM Requirements Module. • Develop, update, and maintain facility management databases supporting DMLSS/LogiCole FM operations within Military Treatment Facilities (MTFs).