Analyst
Location
Colombia
Posted
3 days ago
Salary
0
Seniority
Junior
Job Description
Analyst
AppGate
• First Responder: Act as the initial point of contact for security events received via tickets, email, and telephone, ensuring elite communication with clients. • Proactive Threat analysis & Monitoring: Perform continuous monitoring, proactive searches, threat analysis, and vulnerability assessments using both documented procedures and your own investigative instinct. • Incident Response & Escalation: Solve technical problems independently. When necessary, accurately escalate complex issues to Level 2 analysts and Team Leaders. • Continuous Improvement: Actively participate and propose ideas in investigations focused on key information gathering. Explore and test new monitoring and remediation tools. • Documentation & Best Practices: Meticulously document all actions taken within incident management. Recommend improvements to GFC processes, procedures, and security policies of the area. • Team Collaboration: Collaborate with local team members, external staff, and participate in the training of junior analysts and interns.
Job Requirements
- Education: Student or Graduate in Systems Engineering, Telecommunications, Electronics, Mechatronics, or similar.
- Experience: At least 1 year of experience in operations environments (SOC, Help Desk, or similar roles).
- Technical Knowledge:
- o Solid understanding of Windows and Linux Operating Systems.
- o Basic knowledge of HTML and web fundamentals.
- Language: Intermediate English level (B1+ or B2, spoken and written).
- Soft Skills (The Core of our Team):
- o Natural Curiosity: A passion for investigative work, asking the right questions, and going beyond the surface of an alert.
- o Innovation & Proactivity: Innovation is part of our organizational values; we want someone who brings ideas.
- o Effective communication, problem-solving skills, and adaptability to change.
Benefits
- Extensive Health Insurance Coverage for the Employee and Their Family
- Fitness Allowance
- Remote Work Stipend
- Access to an E-Learning Platform
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