Role Description The Director of Public Safety at Axon 911 will be a strategic leader, advisor, and collaborator, responsible for driving initiatives that align Axon 911’s solutions with the evolving needs of the public safety community. This role involves deep engagement with internal teams and external stakeholders to enhance operational efficiency, increase market penetration, and position Axon 911 as a thought leader in the public safety sector. What You’ll Do - Strategic Leadership & Team Management: - Lead Axon 911’s public safety strategy. - Strengthen industry partnerships (NENA/APCO). - Mentor the Public Safety team. - Drive KPIs, scalability, innovation, and long-term growth. - Cross-Functional Collaboration & Customer Engagement: - Partner closely with Sales, Product, Engineering, Marketing, and Customer Success. - Align solutions with customer needs. - Improve onboarding/training. - Drive adoption across high-value public safety customers. - Product Strategy, AI Initiatives & Market Feedback: - Gather customer feedback to influence product enhancements. - Prioritize AI-related initiatives. - Coordinate early-access programs. - Ensure solutions meet operational needs within public safety organizations. - Sales Enablement, Advocacy & Industry Presence: - Support market expansion and deal strategy through industry expertise. - Build customer relationships. - Engage in speaking engagements, workshops, webinars, and thought leadership. - Drive strategic go-to-market initiatives. - Operational Excellence & Business Impact: - Optimize workflows and processes. - Drive measurable outcomes tied to customer satisfaction, retention, product adoption, strategic partnerships, lead generation, industry engagement, and cross-functional business improvements. Qualifications - 10+ years of progressive leadership and managerial experience within public safety, emergency communications, or PSAP operations. - Experience serving at the Deputy Director level or above (or equivalent senior leadership role). - Deep expertise across PSAP operations, NG911, CAD, emergency communications workflows, and evolving public safety technology trends. - Proven ability to build trusted relationships with PSAP leaders, industry associations (NENA/APCO), executive stakeholders, and cross-functional teams. - Strong strategic leadership experience driving scalable programs, operational improvements, and cross-functional initiatives in complex environments. - Ability to translate customer feedback, operational challenges, and market insights into actionable product, business, and go-to-market strategies. - Strong communication, presentation, and customer engagement skills. - Collaborative, data-driven mindset with experience defining KPIs, measuring success, and driving continuous improvement in fast-paced, mission-critical environments. Requirements - This position is fully remote within a specified territory. - Requires up to 50% of travel for on-site client engagement, educational workshops, and representing the organization at major professional conferences. - Candidates based within ET timezone are highly encouraged to apply. Benefits - Competitive salary and 401k with employer match. - Discretionary paid time off. - Paid parental leave for all. - Medical, dental, and vision plans. - Fitness Programs. - Emotional & Mental Wellness support. - Learning & Development programs. - Snacks in our offices.

Role Description The Director of Public Safety at Axon 911 will be a strategic leader, advisor, and collaborator, responsible for driving initiatives that align Axon 911’s solutions with the evolving needs of the public safety community. This role involves deep engagement with internal teams and external stakeholders to enhance operational efficiency, increase market penetration, and position Axon 911 as a thought leader in the public safety sector. What You’ll Do - Strategic Leadership & Team Management: - Lead Axon 911’s public safety strategy. - Strengthen industry partnerships (NENA/APCO). - Mentor the Public Safety team. - Drive KPIs, scalability, innovation, and long-term growth. - Cross-Functional Collaboration & Customer Engagement: - Partner closely with Sales, Product, Engineering, Marketing, and Customer Success. - Align solutions with customer needs. - Improve onboarding/training. - Drive adoption across high-value public safety customers. - Product Strategy, AI Initiatives & Market Feedback: - Gather customer feedback to influence product enhancements. - Prioritize AI-related initiatives. - Coordinate early-access programs. - Ensure solutions meet operational needs within public safety organizations. - Sales Enablement, Advocacy & Industry Presence: - Support market expansion and deal strategy through industry expertise. - Build customer relationships. - Engage in speaking engagements, workshops, webinars, and thought leadership. - Drive strategic go-to-market initiatives. - Operational Excellence & Business Impact: - Optimize workflows and processes. - Drive measurable outcomes tied to customer satisfaction, retention, and product adoption. - Enhance strategic partnerships, lead generation, and industry engagement. - Facilitate cross-functional business improvements. Qualifications - 10+ years of progressive leadership and managerial experience within public safety, emergency communications, or PSAP operations. - Experience serving at the Deputy Director level or above (or equivalent senior leadership role). - Deep expertise across PSAP operations, NG911, CAD, emergency communications workflows, and evolving public safety technology trends. - Proven ability to build trusted relationships with PSAP leaders, industry associations (NENA/APCO), executive stakeholders, and cross-functional teams. - Strong strategic leadership experience driving scalable programs, operational improvements, and cross-functional initiatives in complex environments. - Ability to translate customer feedback, operational challenges, and market insights into actionable product, business, and go-to-market strategies. - Strong communication, presentation, and customer engagement skills. - Collaborative, data-driven mindset with experience defining KPIs, measuring success, and driving continuous improvement. Requirements - This position is fully remote within a specified territory. - Requires up to 50% travel for on-site client engagement, educational workshops, and representing the organization at major professional conferences. - Candidates based within CT timezone are highly encouraged to apply. Benefits - Competitive salary and 401k with employer match. - Discretionary paid time off. - Paid parental leave for all. - Medical, dental, and vision plans. - Fitness programs. - Emotional & mental wellness support. - Learning & development programs. - Snacks in our offices.

• Implement the Zero Injury Safety program • Direct project teams with site-specific safety programs • Oversee Company Safety directives at the Group Level and participate in creating and maintaining Standard Work Instructions (SWIs) • Provide technical assistance to Project Teams, Senior Executive Leadership Team, and Safety Engineers • Manage and oversee Operating Group Safety Engineers and review subcontractor activities at the Group level • Work with Group Leadership to ensure consistency of the Safety message • Develop, implement, and lead company and project training and orientation, recognizing and developing new training as needed • Ensure corrective management action when required and conduct loss control data collection and trend analysis • Mentor, manage, and evaluate Safety Engineers and Managers, lead CIA discussions and investigations, and work with occupational health partners to manage incidents

• IT Vendor Management: Day-to-day relationship and performance management across our IT vendor portfolio. • Track contractual obligations and entitlements; validate invoices against usage. • Lead periodic business reviews and manage renewals, expansions, and exits. • External IT Support Oversight: Serve as the internal owner of our outsourced IT support function. • Set performance expectations, monitor SLA adherence, and review ticket quality and resolution times. • Escalate and course-correct when service standards aren't met. • Process Gap Identification & Remediation: Systematically review technology-adjacent processes: onboarding/offboarding, access provisioning, change management, incident response. • Identify gaps that create security, regulatory, or operational risk. • Standardization & Automation: Identify opportunities to standardize repeating workflows and automate manual effort. • Drive remediation in partnership with relevant business owners. • Enterprise Partnership: Partner with product and operations to optimize device and software usage in the field. • IT Security: Maintain baseline security hygiene and partner with our managed security provider (DeepSeas) to monitor threat posture.