Dialogflow CX Design Specialist
Location
India
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Dialogflow CX Design Specialist
Miratech
• Design and develop conversational flows for chatbots and voicebots using Google Dialogflow CX/ES • Create intents, entities, utterances, contexts, and dialogue management strategies • Collaborate with business stakeholders, developers, and UX teams to build intuitive conversational experiences • Optimize bot performance through continuous training, testing, and analytics review • Design fallback handling, error recovery flows, and escalation journeys to live agents • Integrate conversational platforms with APIs, webhooks, CRM systems, and contact center solutions • Conduct user testing and improve conversation flows based on customer interactions • Maintain conversational design documentation and best practices • Support multilingual and omnichannel conversational experiences where required
Job Requirements
- 5+ years of experience in Conversational Design, Voice Bot Design, or Conversation UX
- Hands-on experience with Dialogflow CX/ES and Google CCAI
- Strong understanding of NLP concepts including intents, entities, utterances, contexts, and conversation flows
- Experience designing conversational experiences for IVR, voice bots, or chatbots
- Excellent writing, communication, and interaction design skills
- Ability to translate complex business processes into simple conversational experiences
- Strong analytical and problem-solving abilities
Benefits
- Health insurance
- Language courses
- Relocation program
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility and internship opportunities
- Flexible work arrangements
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• Performs creative and graphic design tasks to deliver a range of outputs that effectively convey a message and capture the attention of our intended audiences. • Uses a broad mix of design software and technology to create online and offline designs including: digital layouts, web graphics, video, UX, 3D, proposals and other collateral. • Acts as a brand ambassador for the AECOM brand and its usage. • Understands organization, client base and strategic priorities. • Establishes relationships with key internal stakeholders. • Reviews the visual layouts of other less experienced team members and has the ability to manage visual challenges and stakeholders. • Creates outstanding branded visual design layouts. • Is highly capable within a specific discipline or area of software and has a wide understanding of the creative process and landscape. • Applies strong creative understanding to inform cross-functional teams to meet and exceed project goals and client needs. • Able to work independently and collaboratively with a strong understanding of client expectation, quality assurance and brand compliance. • Ensures that all creative work meets brand guidelines and standards and able to review work of junior team members to ensure brand compliance and consistency. • Manages multiple projects simultaneously and meet project deadlines. • Able to manage less experienced team members and develop collaborative workflows to meet project deadlines. • Able to collaborate and project manage complex proposals with multiple different outputs to deliver compelling digital and printed media. • Coaches entry level designers.
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