Dialogflow CX Design Specialist

Location

India

Posted

2 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Dialogflow CX Design Specialist

Miratech

• Design and develop conversational flows for chatbots and voicebots using Google Dialogflow CX/ES • Create intents, entities, utterances, contexts, and dialogue management strategies • Collaborate with business stakeholders, developers, and UX teams to build intuitive conversational experiences • Optimize bot performance through continuous training, testing, and analytics review • Design fallback handling, error recovery flows, and escalation journeys to live agents • Integrate conversational platforms with APIs, webhooks, CRM systems, and contact center solutions • Conduct user testing and improve conversation flows based on customer interactions • Maintain conversational design documentation and best practices • Support multilingual and omnichannel conversational experiences where required

Job Requirements

  • 5+ years of experience in Conversational Design, Voice Bot Design, or Conversation UX
  • Hands-on experience with Dialogflow CX/ES and Google CCAI
  • Strong understanding of NLP concepts including intents, entities, utterances, contexts, and conversation flows
  • Experience designing conversational experiences for IVR, voice bots, or chatbots
  • Excellent writing, communication, and interaction design skills
  • Ability to translate complex business processes into simple conversational experiences
  • Strong analytical and problem-solving abilities

Benefits

  • Health insurance
  • Language courses
  • Relocation program
  • Professional development opportunities
  • Certification programs
  • Mentorship and talent investment programs
  • Internal mobility and internship opportunities
  • Flexible work arrangements

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