Role Description This role is tailored for a High Tier 2 or Low Tier 3 engineer who thrives on a diverse workload. You will handle everything from everyday support requests to complex technical escalations from other team members. While 95% of your day is focused on technical resolution and project support, you will also wear a "Service Coordinator" hat about 5% of the time—helping triage tickets, manage client expectations, and ensure streamlined service delivery. This position offers a distinct growth trajectory, with the goal of training you to independently lead and execute IT projects within the next year. - Diverse Technical Support: Handle a wide variety of technical issues, seamlessly shifting from standard low-level support tickets to acting as an escalation point for other technicians. - Project Assistance & Growth: Assist the Project Team with complex tasks, such as setting up and configuring firewalls. You will be actively trained and expected to start taking on and running your own projects within your first year. - Own the Client Experience: Serve as the primary point of contact for clients, ensuring exceptional, clear, and positive communication from ticket creation to resolution. - Light Service Coordination: Triage incoming requests, assign proper priorities and SLAs, ensure tickets have excellent documentation, and coordinate with other departments to resolve non-reactive issues. - Problem Solving & Process Improvement: Go beyond surface-level fixes to identify and solve root-cause problems. Create detailed ticket notes and build new procedures when missing processes are identified. Qualifications - Advanced Technical Skills: Deep understanding and hands-on experience with Office 365 (Entra ID, Exchange, SharePoint, OneDrive). - Networking Knowledge: Solid foundational networking skills, including DNS, DHCP, and experience setting up firewalls. - MSP Experience: Previous experience working in a Managed Services environment is highly preferred. - Tool Familiarity: Experience with Autotask, IT Glue, and DattoRMM is a massive plus (though we are happy to train the right candidate on our specific stack). - Communication: Exceptional verbal and written communication skills. You know how to talk to non-technical users, manage their expectations, and provide clear, helpful updates to both clients and internal staff. Requirements - Should be willing to accept a long-term work-from-home arrangement. - Should be amenable to a permanent night shift schedule.

Role Description Ready to do work that actually excites you? We’re looking for a highly organized and customer-focused Broker Support Specialist to support brokers, referral partners, and the lending team throughout the loan application process. In this role, you’ll manage inbound enquiries, provide preliminary lending guidance, collect and review application documents, and ensure applications are complete before escalation to the local lending team. You’ll work closely with brokers and internal stakeholders to keep applications progressing efficiently while maintaining accurate CRM records and managing turnaround times. This role is ideal for someone with strong knowledge of Australian lending processes, excellent communication skills, and the ability to thrive in a fast-paced, detail-oriented environment. - Respond to inbound broker and referral partner inquiries - Provide preliminary loan guidance and product information - Collect initial client and application documentation - Assess inquiry completeness before escalation to the local lending team - Coordinate with brokers and internal stakeholders throughout the application process - Maintain accurate records and CRM updates - Support conversion of inquiries into formal loan applications - Assist in managing turnaround times and application pipelines - Communicate clearly and professionally with brokers and business partners - Escalate complex scenarios to senior lending staff when required Qualifications - Minimum of three years of experience within the Australian non-bank lending or mortgage operations industry - Strong understanding of Australian lending products and processes - Experience dealing with brokers, lenders, or referral channels - Excellent verbal and written communication skills - Ability to explain lending concepts clearly and professionally - Strong attention to detail and organizational skills - Ability to multitask and work under pressure - High level of professionalism and stakeholder management Requirements - Non-bank lending experience - Experience in broker support or lending coordination - Exposure to CRM and lending management systems Benefits - HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents) - Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary) - Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more! Company Description If you’re thinking, “this sounds like me,” it probably is. Click apply. We can’t wait to meet you.

Role Description Do you enjoy helping others, staying organized, and learning about destinations around the world? This flexible remote opportunity is ideal for individuals interested in supporting clients as they plan vacations, cruises, resort stays, and other travel experiences. As a Travel Support Specialist, you'll assist with travel research, itinerary organization, destination recommendations, and client communication. This role focuses on helping create smooth and enjoyable travel experiences while providing personalized support throughout the planning process. Key Responsibilities - Assist with researching destinations, accommodations, cruises, and activities - Help organize travel plans and itinerary details - Provide travel recommendations based on client preferences and interests - Support clients with travel-related questions and information - Monitor destination updates, travel trends, and supplier information - Maintain accurate records and organized travel details - Deliver professional and timely communication throughout the planning process Opportunity Highlights - Opportunity to expand destination knowledge and travel expertise - Supportive environment focused on learning and growth - Ability to help clients create memorable travel experiences - Flexible remote environment - Access to travel industry resources and educational tools - Ongoing training and professional development opportunities Requirements - Must be a citizen of the US, UK, Australia, Spain, or Latin America - Access to a computer or smartphone

Role Description Are you passionate about travel and helping others discover new places? This remote opportunity is ideal for individuals interested in assisting clients with destination exploration, travel coordination, and personalized vacation experiences. Individuals assist clients by: - Researching destinations - Reviewing travel options - Organizing itineraries - Providing recommendations that align with each client's travel preferences and goals Qualifications - Passion for travel - Interest in assisting clients Requirements - Must be a citizen of the US, UK, Australia, Spain, or Latin America - Access to a computer or smartphone Benefits - Access to travel planning tools - Flexible remote setting - Ongoing educational resources - Opportunity to build destination expertise - Supportive learning environment