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We support Swiss SMEs in their international business and help innovative foreign companies to establish in Switzerland.
Customer Fulfillment Manager
Location
United States
Posted
49 days ago
Salary
$91.4K - $152.2K / year
Seniority
Senior
Job Description
Customer Fulfillment Manager
Switzerland Global Enterprise
• Own cost classification, billing and collections for assigned customer portfolio • Be responsible for supporting Service Account Manager (SAM) with outage planning, internal service partner purchase orders (PO's), and external vendor requisitions. • Manage Project Controls Analyst (PCA) or other cost tracking personnel for outages within assigned customer base. • Be responsible for outage demand placement including parts requests, repair scheduling, and resourcing labor needs • Collect time sheets from vendors and suppliers; calculate and generate invoices for billing • Be responsible for organizing Post Outage Reviews and distribution and collection of Customer Feedback Surveys. • Update and maintain input in GE’s OneSteam ERP system and WBS structure. • Support SAM as needed in customer communication, outage closeout and customer relationship deliverables • Serve as SME for financial elements of Outage Assistant (OA)
Job Requirements
- Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum of 4 years of experience in a financial/billing, customer support, operations or forecasting position)
- Minimum of 3 years of experience in a financial/billing, customer support, operations or forecasting role
- Knowledge & experience within the power generation services, industrial, manufacturing industry
- Domain knowledge of field services requirements and transactional steam turbine, generator, and boiler outages
- Strong quality background
- Knowledge of Enterprise Resource Planning (ERP) systems (SAP / Oracle)- Field Services Portal (FSP) and/ or PowerMax/OneSteam
- Proficient in IT systems with ability to learn and adapt to new systems quickly
- Good financial knowledge and commercial / contractual experience
- Demonstrated communication & organizational skills
- Strong interpersonal skills
Benefits
- medical, dental, vision, and prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan
- tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
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