Role Description We’re looking for a Customer Support Representative to join our growing global support team, with a primary focus on supporting customers across EMEA time zones. In this role, you’ll be on the front lines of the customer experience—handling technical inquiries, maintaining Help Center content, and guiding Freemium customers through onboarding and setup. This role is ideal for someone early in their career who enjoys technical problem-solving, teaching others, and learning in a fast-paced SaaS environment. As BrightHire continues to scale, you’ll benefit from a flexible remote culture, close collaboration with a high-performing team, and opportunities to grow alongside our Interview Intelligence platform. What You’ll Do - Respond to customer inquiries via Slack, email, and chat, providing clear, friendly, and effective guidance on product usage and troubleshooting. - Maintain detailed records of customer interactions, resolutions, and follow-ups to ensure a consistently high-quality support experience. - Develop a deep understanding of BrightHire’s product features and stay up to date on new releases and enhancements. - Educate customers on best practices and optimization strategies, incorporating customer feedback into support insights. - Investigate, diagnose, and resolve technical issues efficiently; escalate and collaborate with Product and Engineering teams on complex or recurring issues. - Contribute to the creation and maintenance of Help Center and knowledge base articles, including step-by-step guides and visual assets. - Partner with the Product team to ensure documentation accurately reflects new features and product changes. - Create short “how-to” video tutorials for the Help Center. - Lead white-glove onboarding and education sessions for Freemium and trial customers, ensuring a smooth and confident start with BrightHire. Qualifications - 1+ years of experience in customer service or technical support - 1+ years of experience working with CRM and support ticketing systems - 6+ months of experience using remote collaboration tools (e.g., Slack, Zoom) - A startup mindset: adaptable, proactive, and eager to learn - Experience supporting a B2B SaaS product (HR tech experience is a plus) - Strong technical troubleshooting and problem-solving skills - Comfort engaging customers via live video with patience, clarity, and enthusiasm - Excellent written and verbal English communication skills - A proven track record of delivering high customer satisfaction and service quality - Ability to quickly learn new technologies and adapt to frequent product updates - Experience collaborating cross-functionally to resolve complex technical issues Company Description

Role Description La Direction Générale de la Météorologie de Madagascar (DGM) est chargée de la production, de la gestion et de la fourniture de services météorologiques, climatologiques et hydrométéorologiques dans tout le pays. L'objectif est d'obtenir la reconnaissance officielle de la DGM en tant qu'autorité nationale et d'améliorer son efficacité opérationnelle. - Élaborer et proposer des mécanismes institutionnels pour établir la DGM comme autorité nationale. - Mener des séances de travail avec les ministères concernés pour discuter des changements nécessaires. - Proposer un cadre législatif et institutionnel définissant les relations entre la DGM et les parties prenantes. - Évaluer l'intégration des principes d'égalité entre les femmes et les hommes dans les cadres existants. - Élaborer des recommandations pour des politiques sensibles au genre. - Mener des consultations avec les parties prenantes pour valider les réformes proposées. - Poursuivre l'élaboration d'une loi sur la météorologie, la climatologie et l'hydrologie. Deliverables - Livrable 1 (juin 2026 – 20%): Rapport de démarrage. - Livrable 2 (sept. 2026 – 40%): Rapport d'avancement, projets de documents juridiques. - Livrable 3 (déc. 2026 - 40%): Documents finaux (avant-projets de décret et loi) et rapport d’ateliers. Qualifications - Diplôme universitaire supérieur (master minimum) en climatologie, météorologie, hydrologie, sciences de l’environnement, relations institutionnelles, droit, développement ou domaine connexe. Requirements - Au moins 10 ans d'expérience en renforcement institutionnel et fonctionnement des institutions publiques. - Niveau élevé de connaissance des services météorologiques et hydrologiques nationaux de la région. - Expérience dans l'intégration des mesures de protection environnementale et sociale (ESS). - Expérience de travail avec des services météorologiques nationaux et des institutions publiques. Key Skills - Capacité à collaborer efficacement avec divers organismes et partenaires. - Capacité à anticiper les besoins des parties prenantes et formuler des plans stratégiques. - Excellentes capacités de rédaction et de synthèse en français. - La maîtrise de l’anglais constitue un atout. Languages - Excellente maîtrise du français (oral et écrit). - Connaissance d'autres langues officielles de l'OMM serait un atout. Salary and Benefits - Payband C ou D. - Durée: 30 jours sur une période de 7 mois. Application Process Applications should be made online through the WMO e-recruitment system. Do not send your application via multiple routes. Only applicants for whom WMO has a further interest will be contacted. Statements WMO is committed to achieving diversity and a balanced workforce. Applications are welcome from qualified women and men, including those with disabilities.

Title: Customer Service Rep II Location: MA-Revere Job Description:Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish, with superior customer service skills. As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients. We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs. You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach. This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM. As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology. You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills. Essential Duties and Responsibilities: - Schedule, reschedule, and cancel appointments. - Document clear and concise messages and route appropriately. - Appropriately transfers calls to other departments when required. - Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information. - Process refill requests accurately and effectively, according to guidelines. - Conduct outreach calls on behalf of clinical departments. Requirements: - HS Diploma/GED required. - Excellent written and verbal communication, judgment and problem solving skills. - Minimum of 1 year customer service, administrative, or call center experience. - Bilingual fluency Spanish/English required. - Knowledge of medical terminology and experience working with electronic medical record technology a plus. - Proficient in Microsoft Office Suite. Benefits - Medical, dental, and vision coverage. - Life and disability insurance. - 401(k) retirement plan. - Tuition reimbursement. - Flexible spending and transportation accounts. - Paid holidays, vacations, sick, and personal time. - Generous staff development benefit. - Excellent malpractice coverage. - Pet insurance. - And much more. Rate: $21/hr EEO & Accommodation Statement: NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. E-Verify Program Participation Statement: NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

• Monitor, manage, and document all actions and solutions into a DeliverHealth Solutions ticketing system. • Responsible for scheduled installation cases. • Responsible for monitoring phone queue and creating a ticket for every call answered. • Work collaboratively with appropriate technical support and cross-functional team members. • Document and utilize solutions through use of a DeliverHealth Solutions knowledge base, white papers, training sessions and other available educational tools.