Role Description La Direction Générale de la Météorologie de Madagascar (DGM) est chargée de la production, de la gestion et de la fourniture de services météorologiques, climatologiques et hydrométéorologiques dans tout le pays. L'objectif est d'obtenir la reconnaissance officielle de la DGM en tant qu'autorité nationale et d'améliorer son efficacité opérationnelle. - Élaborer et proposer des mécanismes institutionnels pour établir la DGM comme autorité nationale. - Mener des séances de travail avec les ministères concernés pour discuter des changements nécessaires. - Proposer un cadre législatif et institutionnel définissant les relations entre la DGM et les parties prenantes. - Évaluer l'intégration des principes d'égalité entre les femmes et les hommes dans les cadres existants. - Élaborer des recommandations pour des politiques sensibles au genre. - Mener des consultations avec les parties prenantes pour valider les réformes proposées. - Poursuivre l'élaboration d'une loi sur la météorologie, la climatologie et l'hydrologie. Deliverables - Livrable 1 (juin 2026 – 20%): Rapport de démarrage. - Livrable 2 (sept. 2026 – 40%): Rapport d'avancement, projets de documents juridiques. - Livrable 3 (déc. 2026 - 40%): Documents finaux (avant-projets de décret et loi) et rapport d’ateliers. Qualifications - Diplôme universitaire supérieur (master minimum) en climatologie, météorologie, hydrologie, sciences de l’environnement, relations institutionnelles, droit, développement ou domaine connexe. Requirements - Au moins 10 ans d'expérience en renforcement institutionnel et fonctionnement des institutions publiques. - Niveau élevé de connaissance des services météorologiques et hydrologiques nationaux de la région. - Expérience dans l'intégration des mesures de protection environnementale et sociale (ESS). - Expérience de travail avec des services météorologiques nationaux et des institutions publiques. Key Skills - Capacité à collaborer efficacement avec divers organismes et partenaires. - Capacité à anticiper les besoins des parties prenantes et formuler des plans stratégiques. - Excellentes capacités de rédaction et de synthèse en français. - La maîtrise de l’anglais constitue un atout. Languages - Excellente maîtrise du français (oral et écrit). - Connaissance d'autres langues officielles de l'OMM serait un atout. Salary and Benefits - Payband C ou D. - Durée: 30 jours sur une période de 7 mois. Application Process Applications should be made online through the WMO e-recruitment system. Do not send your application via multiple routes. Only applicants for whom WMO has a further interest will be contacted. Statements WMO is committed to achieving diversity and a balanced workforce. Applications are welcome from qualified women and men, including those with disabilities.

Title: Customer Service Rep II Location: MA-Revere Job Description:Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish, with superior customer service skills. As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients. We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs. You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach. This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM. As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology. You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills. Essential Duties and Responsibilities: - Schedule, reschedule, and cancel appointments. - Document clear and concise messages and route appropriately. - Appropriately transfers calls to other departments when required. - Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information. - Process refill requests accurately and effectively, according to guidelines. - Conduct outreach calls on behalf of clinical departments. Requirements: - HS Diploma/GED required. - Excellent written and verbal communication, judgment and problem solving skills. - Minimum of 1 year customer service, administrative, or call center experience. - Bilingual fluency Spanish/English required. - Knowledge of medical terminology and experience working with electronic medical record technology a plus. - Proficient in Microsoft Office Suite. Benefits - Medical, dental, and vision coverage. - Life and disability insurance. - 401(k) retirement plan. - Tuition reimbursement. - Flexible spending and transportation accounts. - Paid holidays, vacations, sick, and personal time. - Generous staff development benefit. - Excellent malpractice coverage. - Pet insurance. - And much more. Rate: $21/hr EEO & Accommodation Statement: NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request Federal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. E-Verify Program Participation Statement: NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.

• Monitor, manage, and document all actions and solutions into a DeliverHealth Solutions ticketing system. • Responsible for scheduled installation cases. • Responsible for monitoring phone queue and creating a ticket for every call answered. • Work collaboratively with appropriate technical support and cross-functional team members. • Document and utilize solutions through use of a DeliverHealth Solutions knowledge base, white papers, training sessions and other available educational tools.

Role Description We are looking for a Senior Customer Experience Operations Manager to build and optimize the systems, processes, and insights that power our customer experience function. You will shape how customers move through the journey, reduce friction, and ensure our teams have the tools, data, and workflows needed to deliver exceptional experiences at scale. This role blends operations, analytics, and strategic problem-solving and is ideal for someone who is passionate about improving processes, enabling teams, and championing the voice of the customer. What You'll Do - Customer Journey & Process Optimization - Map and maintain the customer journey across all touchpoints to identify friction points and improvement opportunities. - Design, standardize, and continuously refine processes, SOPs, and playbooks to increase consistency and efficiency. - Lead initiatives that streamline workflows, eliminate bottlenecks, and reduce customer effort. - Implement automation, integrations, and self-service solutions that enhance speed and scalability. - Customer Feedback & Continuous Improvement - Build a structured system to collect, organize, and analyze customer feedback from surveys, support interactions, product usage, and other channels. - Partner with Product, Engineering, and cross-functional teams to turn insights into actionable improvements. - Maintain a closed-loop feedback process—tracking issues, implementing solutions, and measuring impact. - Promote a culture of continuous improvement and customer centricity across the organization. - Data, Reporting & Performance Insights - Define, track, and report on key CX metrics (e.g., CSAT, NPS, CES, SLAs, churn/retention, FCR). - Build dashboards that provide visibility into performance and support data-driven decision-making. - Analyze trends and root causes to guide strategic improvements in the customer journey and support model. - Ensure data integrity and record ownership across tools, systems, and channels. - Technology & Tools Management - Own the CX tech stack and CX needs and processes within the broader GTM tech stack (e.g. Salesforce, SalesLoft, Matik, ChurnZero). - Partner with broader Sales Ops and IT to bring needs to life. - Coordinate with enablement teams to train users and ensure adoption of new tools and workflows. - Evaluate, implement, and optimize tools to improve operational efficiency and customer experience. - Ensure systems are scalable, reliable, and aligned with CX operational needs. - Cross-Functional Collaboration - Work closely with Product, Engineering, Sales, Marketing, and Operations to ensure CX is integrated into company-wide planning and decision-making. - Advocate for customer needs and ensure the “voice of the customer” informs product and policy decisions. - Team Enablement & Quality Assurance - Develop training materials, SOPs, and knowledge resources that empower CX teams. - Collaborate with Training & Enablement teams to facilitate the onboarding of new team members, ensuring they have the tools and knowledge needed to excel. Qualifications - Proven experience mapping customer journeys and improving processes. - Strong analytical skills with experience building dashboards and working with CX data. - Hands-on experience with CX tools (e.g., Zendesk, SalesForce, ChurnZero, Intercom, Gainsight, or similar). - Strong cross-functional communication and stakeholder management skills. - Ability to lead and execute projects from concept through implementation with measurable outcomes. Requirements - Experience implementing automation, routing, or workflow optimization. - Familiarity with customer feedback systems and closed-loop processes. - Experience with SQL or BI tools (Sigma, Tableau, Power BI). - Background in a high-growth SaaS, e-commerce, or service-driven environment. Benefits - The salary range for this position is $98,000 – $182,000 per year. - Employees may also be eligible to participate in a company bonus or commission plan. - Comprehensive benefits package, including medical, dental, and vision coverage. - Unlimited paid time off. - Participation in the company’s 401(k) plan with employer contribution. What Success Looks Like - Streamlined processes and reduced friction across the customer journey. - Improved CX metrics (CSAT, NPS, CES), increased efficiency, and better SLA performance. - A reliable feedback system that drives meaningful product and service improvements. - Increased cross-functional alignment and shared ownership of the customer experience. - Highly enabled CX teams who have the tools, training, and insights needed to excel. - Scalable, well-governed CX systems and workflows that support company growth.