Role Description We are seeking an experienced Software Engineering Team Manager to lead our ServiceNow technical practice and software delivery team. This individual will serve as a hands-on technical leader responsible for driving delivery excellence, mentoring engineering talent, and serving as a trusted advisor to our customers. The ideal candidate brings deep ServiceNow platform expertise, strong agile delivery experience, and a proven track record of leading high-performing development teams. This opportunity can be worked remote for the right candidate. Key Responsibilities - ServiceNow Technical Practice - Actively contribute to ServiceNow delivery efforts including configuration, customization, scripting, and integrations. - Participate in design and architecture discussions, providing technical guidance and recommendations. - Serve as the escalation point for complex technical challenges across ServiceNow implementations. - Conduct and lead code reviews, ensuring adherence to development standards and ServiceNow best practices. - Stay current with ServiceNow platform releases, new capabilities, and industry trends. - Own and communicate the ServiceNow technical roadmap, aligning platform capabilities to business objectives and client needs across multiple quarters. - Drive platform roadmap conversations and contribute to pre-sales technical discussions. - Lead data management initiatives including data migration planning, transformation strategies, import set design, and ongoing data quality governance within the ServiceNow platform. - Team Leadership & Mentoring - Lead, mentor, and develop a team of junior and senior ServiceNow developers, fostering a culture of technical excellence and continuous improvement. - Mentor team members through code reviews, pair programming, knowledge sharing sessions, and regular 1:1s. - Recruit, onboard, and retain top engineering talent. - Resolve team conflicts and remove blockers to ensure delivery momentum. - Foster a collaborative, inclusive, and high-performing team culture. - Assist in performance evaluations and provide input on team member development plans. - Budget Management - Provide input on project estimates, resource needs, and capacity planning in partnership with delivery leadership. - Assist in tracking project-level budgets and flagging variances or risks to senior management. - Support development of OKRs and KPIs for the team, helping to track progress and report on outcomes. - Customer & Stakeholder Engagement - Serve as a technical point of contact for customers during delivery, translating complex technical concepts into clear, business-friendly communication. - Lead customer workshops, discovery sessions, and solution presentations. - Build and maintain strong, trust-based customer relationships. - Support contract renewals, expansions, and statement of work development. - Delivery Methodology - Maintain a solid working knowledge of Agile, Scrum, Kanban, and other software development methodologies, applying the right approach based on team and client needs. - Collaborate with Scrum Masters and Project Managers to support smooth delivery execution. - Contribute to sprint planning, backlog grooming, and capacity discussions as a technical voice. Qualifications - Deep ServiceNow platform expertise. - Strong agile delivery experience. - Proven track record of leading high-performing development teams. Company Description SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion.

• Lead cross-functional project teams to deliver critical product launches on time and within scope, ensuring alignment with strategic objectives • Develop and manage detailed project plans, schedules, and budgets, proactively mitigating risks and dependencies • Coordinate activities across Product, Marketing, Sales, and Operations to ensure seamless go-to-market execution and adoption • Communicate project status, milestones, and outcomes effectively to senior leadership and stakeholders, fostering transparency and accountability • Leverage AI-powered project management tools and data-driven insights to forecast risks, streamline workflows, and enhance decision-making • Drive post-launch evaluations and continuous improvement initiatives to maximize customer and business impact

Role Description The Project Manager is responsible for being an organized, service-orientated individual to manage projects for a variety of Customers. The position is responsible for communicating with a variety of departments, vendors, employees, and customers disseminating work/tasks to ensure projects are completed on time and to budget. This role operates within the Western or Mountain Time Zone, and the successful candidate will be expected to align their working hours accordingly. - Total responsibility for awarded jobs includes but is not limited to: - Order material as needed; - Order subcontract services as needed. Use purchase order and subcontract agreement; - Follow up on all deliveries of materials to ensure job stays on schedule. - Meet customers on-site and virtually to review and identify their needs as needed. - Schedule jobs with customer. - Create and administer the master schedule. - Scheduling jobs with external and internal customers. - Generate work orders for technicians. - Prioritize and formulate an appropriate schedule to execute client work. - Generate accurate detailed reports on a timely basis. - Provide technical support and/or coordinate with TSM to support field service personnel as it relates to testing and troubleshooting of electrical power distribution systems. - Willing to work on or supervise field projects as needed as per applicable location/division. - Communicate with clients, management and their team for effective problem resolution and transfer of pertinent information. - Accountable for maintaining status of projects and providing the client with this information. - Conduct client communication in a highly customer service-oriented manner and potentially expand the scope of project work as well as negotiate any extra charges associated with work performed. - Help manage the on-going schedule and travel planning to facilitate timely response to customers. - Work may require flexible hours, weekends, holidays and night work. Must be available for out-of-town work. - All work and decisions shall be conducted in strict compliance with all regulatory law. - Observe all safety rules and Best Practices; Follow all company policies and procedures. - Other duties as assigned by manager. Qualifications - Bachelor's degree in related field or experience equivalency and a minimum of 5 years related experience. - Ability to read and understand single line drawings, blueprints, schematics, parts lists, and additional technical materials required for project coordination and management. - Effectively communicate verbally and in writing with customers and peers. - Dependable and responsible with good judgment and organizational skills. - Good customer service, time management and follow-up skills. - Self-management of assigned projects and job cost accountability to perform work within budgeted cost estimates. - Able to meet deadlines and handle multiple tasks. - Able to work with various people throughout the organization - Customer Focused. - Focus on accuracy and efficiency. Benefits - Full benefits including medical, dental, vision, company paid life insurance, anniversary bonuses, Employee Ownership Plan, matching 401k, and paid time off. Additional Information - Job: Full-Time, Non-union - Location: Pocatello, ID, Nationwide Remote - Travel: Up to 50% travel. - Compensation: Pay for this role ranges from $40 to $60 USD (depending on skillset, certification, and experience) per hour and eligible for overtime. - Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website. - Physical Demands: Prolonged periods of sitting at a desk and using a computer. Regular use of office equipment such as keyboards, telephones, and other office machinery.

• Leadership of projects from inception to completion. • Be accountable for project results along with project sponsor. • Work with project sponsors and stakeholders to complete project charter outlining scope, goals, deliverables, required resources and timing. • Resolve any issues and solve problems throughout project lifecycle. • Track and report on project milestones and provide status reports to business. • Administration of team and retrospective meetings. • Shielding the team from business distractions. • Implement and safeguard process improvements.