About the role As a Document Specialist, you play a pivotal role in our Operations Fulfillment team, ensuring that legal documents are accurately reviewed, dispatched, and fulfilled by our national network of contracted professional process servers, investigators, and court messengers.  In your capacity as a Document Specialist, your responsibilities encompass overseeing job orders from a diverse customer base, including law firms and legal professionals across the U.S. You'll manage these orders from initiation to completion, which includes thoroughly reviewing inbound orders for accuracy, assigning tasks to appropriate servers/contractors to meet service legal agreements, addressing inquiries from both customers and contractors, resolving issues during the filing, delivery, and/or service of jobs, preparing legal affidavits such as proofs of service for signature and court submission, and ensuring timely order completion for job fulfillment, invoicing, and customer satisfaction.  This is an hourly, non-exempt role with a range of $19.35 an hour to $24.18. Responsibilities Order Inventory Management  - Oversee and manage a comprehensive inventory of orders, ensuring their accurate and timely completion - Ensure rush/urgent orders receive special attention as soon as possible.  - Communicate with customers and contractors directly as required to resolve order issues, obtain new instructions, and answer questions - Apply your technical skills and training to achieve productivity goals and share metrics with leadership - Utilize your knowledge of process serving rules and regulations to anticipate potential order-related issues. Proactively offer solutions before issues escalate.  Legal Document Management  - Leverage your experience with legal documentation to review legal documents for accuracy, completeness, and adherence to established standards - Draft, create, and accurately complete legal forms required for specific jurisdictions or service of process rules and scenarios, ensuring all details comply with legal standards.  - Collaborate with customers to clarify and interpret special instructions, ensuring they are effectively communicated to the contractors - Stay up-to-date with the latest filing and service process requirements across multiple jurisdictions, guaranteeing compliance and accuracy Customer and Contractor support  - Act as a key point of contact for escalated customer concerns, addressing them promptly and professionally  - Use your expert knowledge of legal rules/requirements to ensure documents are accurate and complete, reaching out to customers with details when corrections are required - Provide dedicated support to contractors, addressing queries and guiding them through complex scenarios using your legal acumen - Document all interactions and communications, ensuring records are detailed, clear, and accessible for future reference

VIGILINT is a unique medical operations company that provides advisory, planning, logistics, medical operations, and crisis management services to high-net-worth individuals, Fortune 500 companies, and government clients. The nature of our clientele and the type of work we engage in demand unparalleled excellence, handled with the utmost discretion. VIGILINT’s team is tight-knit. Our world-class physicians, subject matter experts, and operational staff work side-by-side to solve complex medical emergencies around the globe. The work is fast-paced and different every day. Employees are empowered to lean in, work creatively and collaboratively to find new solutions to emerging problems. Must be available for at least one (1) ~60 day rotation OCONUS annually, plus additional training/screening events. This position will be available to support Mobile Surgical Resuscitation Team activities to include: Primary Responsibilities Must be available for at least one (1) ~rotation OCONUS annually, plus additional training/screening events. This position will be available to support Mobile Surgical Resuscitation Team activities to include, but not limited to: - Provide full-spectrum emergency medicine in austere and limited resource environments - Perform examinations, making diagnoses and treating or prescribing a course of treatment for patients with routine and emergency conditions - Provide consultation and advice to patients and customers as the emergency medicine SME - Work with members of a small team - Assist a general surgeon and anesthesia provider in the provision of perioperative care - Conduct and supervise direct patient care, including damage control resuscitation in an austere environment with limited resources - Plan and conduct Critical Care Air Transport (CCAT) missions for ICU level patients - Based on qualifications and experience, may function in a leadership position - Supervise attached medical personnel (Physician Assistants, Nurses, Medics, etc.) as required - Document care provided and complete medical records in accordance with VIGILINT policy - Perform special staff functions as required

• Responsible for abstracting and validating CPT, ICD-10 and HCPCS codes for inpatient, outpatient and physician's office/clinic settings. • Adheres to all coding and compliance guidelines. • Maintains knowledge of coding/billing updates and payer specific coding guidelines. • Serves as a subject matter expert for assigned specialty. • Utilizes appropriate coding software and coding resources in order to determine correct codes. • Communicates billing related issues to assigned supervisor/manager and participates in meetings in order to improve overall billing, when applicable. • Participates in coding educational opportunities (webinars, in house training, etc.). • Provides feedback to providers in order to clarify and resolve coding concerns. • Resolves assigned pre-billing edits. • Assists in identifying areas that require additional training. • Mentors and assists in training other coders and new team members.

• Provide support to assigned Segment Specialists by maintaining current audit concepts • Responsible for the review and update of existing concepts based upon required periodic review cycle • Collaborates with and leverages Segment Specialist expertise to ensure on-point results • Ensure training material updates as necessary for changes to existing concepts • Conduct research, identify impact on existing concepts, and document accordingly • Support activities required to "package" concepts, including, but not limited to, pulling together necessary documents • Ensure audit concepts are well formulated for Offerings • Manage, progress, and track multiple tasks within multiple workflows for audit concept maintenance • May contribute to responses to provider/client representative from written inquiries as it pertains to audited Medicare claims