Title: Head of Claims - General Insurance Consumer Location: Brisbane Australia Job Description: A new transformational adventure awaits you… How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you? As one of Forbes 2024 'World's Best Employers' and Fortune's 'World's Most Admired Companies' for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet. Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading! Let's create a brighter future together, let's make a difference It's important to know, what you do matters. At Zurich, we don't just cover, we care. As the Head of Claims - General Insurance (GI) Consumer, you'll play a pivotal leadership role shaping how we deliver claims outcomes across our Home and Motor portfolios. This role will lift customer experience, strengthen claims performance, and enable profitable growth through a modern, digitally enabled claims model. You'll lead at scale, working closely with strategic partners and senior stakeholders to balance customer care, technical discipline, and financial outcomes. With transformation well underway, this is your opportunity to influence how claims work today and how it evolves for tomorrow. You will also be responsible for the following: - Leading the GI Consumer Claims strategy across Home and Motor portfolios to deliver strong customer and commercial outcomes. - Building and inspiring a high-performing claims crews with clear purpose, priorities, and accountability. - Taking the lead as our General Insurance - Consumer Claims, Natural Hazard Catastrophe response leader, operationalising the Zurich Catastrophe Response, and being the market facing presence for our communities and customers. - Driving effective strategic partnerships that deliver seamless, end-to-end claims experiences. - Uplifting customer experience through digital-first, simple, and transparent claims journeys. - Owning claims cost performance and contributing to portfolio profitability and sustainable growth. - Ensuring strong governance, risk management, and regulatory compliance across claims operations. Important to your success - let's grow together You're a purpose-led leader who brings clarity, confidence, and care to complex environments. You thrive on collaboration, value diverse perspectives, and balance strategic thinking with a genuine focus on customers and people. In order to be successful, you will have the following: - Extensive leadership experience within General Insurance Consumer claims across complex portfolios - including oversight and active management of supply chain and vendors across Motor and Home claims. - Extensive experience leading and managing Claims Natural Hazards Catastrophe Response. - Strong background in driving claims strategy, transformation, and operational excellence. - Demonstrated experience managing large teams and partner-led operating models. - Proven commercial acumen with the ability to influence financial and portfolio outcomes. - Deep understanding of regulatory, governance, and risk requirements in general insurance. - Experience leveraging data and digital capability to improve customer and business outcomes. Belong. Zurich is here to support you There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few. - Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer's leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave). - Benefit from a hybrid working arrangement - 3 days in the office and 2 days working from home per week for full-time employees. - Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal. - Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality. - Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role. - Take advantage of global mobility opportunities across more than 200 countries worldwide. - Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day. - We plant a tree for every new employee. - Not to mention our various employer of choice awards/memberships - WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few. We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment. Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application. So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!

Title: Claims Officer - Injury Liability Location: Sydney Australia Job Description: JobID: 1000497 Category: Claims Management JobSchedule: Posted Date: 2026-05-24T22:59:56+00:00 JobShift: :Manage a diverse portfolio of Injury Liability Claims - Brisbane or Sydney location / hybrid working - Permanent opportunity Are you looking to take the next step in your insurance career and join a high-performing, collaborative team? We have an exciting opportunity for an Injury Liability Claims Officer to join our growing business. In this role, you will manage a portfolio of injury liability claims end-to-end, delivering timely, customer-focused and commercially sound outcomes. You'll work closely with internal stakeholders and external partners, applying your technical expertise to manage risk, control costs and deliver strong claims outcomes. What you'll do: - Manage a portfolio of injury liability claims from lodgment through to finalisation, ensuring timely and cost-effective outcomes in line with service standards; - Determine policy coverage, including indemnity, liability and quantum considerations; - Proactively manage claims strategy, identifying risks, trends and opportunities to optimise outcomes; - Appoint and instruct service providers including solicitors, investigators, loss adjusters and other specialists; - Maintain accurate and realistic reserves, monitoring and responding to material changes; - Build effective relationships with customers, brokers and stakeholders to support positive claims experiences. What you'll bring: - Experience managing long-tail claims portfolios (e.g. injury, liability or professional indemnity highly regarded); - Strong understanding of claims management principles, including liability assessment and negotiations; - Sound analytical and problem-solving skills, with the ability to make informed decisions in a dynamic environment; - A customer-centric mindset with a focus on achieving efficient, fair and balanced outcomes; - Excellent communication and stakeholder management skills. What we can offer: - Flexible working arrangements and hybrid work options; - 20 weeks paid parental leave and 4 weeks paid secondary carer leave; - Discounts across a range of retail and insurance products; - Ongoing learning, development and career progression opportunities; - A supportive and inclusive team environment focused on wellbeing and performance. Employee benefits | Suncorp Group At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers. If you require any more information or support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact annette_frasca@suncorp.com.au for a confidential conversation.

Title: Social Insurance Specialist (Claims Specialist) (ICTAP) (Temporary) Location: West Branch United States Job Description: Summary Interagency Career Transition Assistance Program (ICTAP) eligibles only in the commuting area of the selected duty location. LOCATION: This position is located in various Field Offices for the Social Security Administration. TOUR OF DUTY: Multiple work schedules. Up to 40 hours. TYPE OF POSITION: Temporary, Not to Exceed 1 year ; May be extended - Will not become permanent. Learn more about this agency Summary Interagency Career Transition Assistance Program (ICTAP) eligibles only in the commuting area of the selected duty location. LOCATION: This position is located in various Field Offices for the Social Security Administration. TOUR OF DUTY: Multiple work schedules. Up to 40 hours. TYPE OF POSITION: Temporary, Not to Exceed 1 year ; May be extended - Will not become permanent. Learn more about this agency Overview Help Accepting applications Posted this week · Apply in 1 day Due by 11:59 p.m. ET on May 26, 2026 Location Anchorage, AK Montrose, CO Ames, IA Twin Falls, ID East Saint Louis, IL Kankakee, IL Normal, IL North Riverside, IL Quincy, IL Waukegan, IL Anderson, IN Auburn, IN Bloomington, IN Evansville, IN Gary, IN Indianapolis, IN Marion, IN Merrillville, IN New Albany, IN Benton Harbor, MI Grand Rapids, MI Kalamazoo, MI West Branch, MI Florissant, MO Kansas City, MO Nevada, MO Great Falls, MT Akron, OH Cincinnati, OH Xenia, OH Ontario, OR Warrenton, OR West Linn, OR Burien, WA Puyallup, WA Spokane, WA Vancouver, WA Wisconsin Rapids, WI No matching locations found. Work site options Telework eligible Yes-as determined by the agency policy. Remote job No Relocation expenses reimbursed No Salary $74,678 - $109,122 per year Salary shown is GS-11 Rest of USA min. salary to Highest Locality pay. (See Additional Information Section for Locality pay information) Pay scale & grade GS 11 Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Multiple Schedules - Up to 40 hours per week Travel Required Not required Appointment type Temporary - Temporary - 1 Year ; May Be Extended: Will Not Become Permanent Occupations and job series - 0105 Social Insurance Administration Supervisory status No Federal service type This job is in the Competitive Service Represented by a union Yes Drug test No Security clearance Not Required Position sensitivity and risk Noncritical-Sensitive (NCS)/Moderate Risk Jobs require a background check and some require a security clearance. The type depends on the job. Background check type - Suitability/Fitness Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number SSA-12963870-ICTAP-26-FO Control number 869799800 This job is open to Help Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency APPLICATIONS WILL ONLY BE ACCEPTED FROM those eligible for Interagency Career Transition Assistance Program (ICTAP) in the commuting area of the listed duty location. Duties Help Once selected for the Claims Specialist position in SSA, you will contribute to the Agency's mission through direct and personal service to the public. This includes speaking with beneficiaries about their rights under the Social Security laws, gathering facts and evidence to establish eligibility for benefits, making critical decisions to determine the amount of benefits paid to individuals, and using state-of-the-art computer technology to access and update information about claims. Claims Specialists conduct interviews with the public to obtain, clarify, and verify information about initial and continuing eligibility for retirement, survivors, disability, health insurance benefits, and eligibility for supplemental security income including State supplements. In addition, they resolve discrepancies, clarify issues and make final decisions for initial and post-entitlement for benefits and payments; adjudicate and authorize entitlement or disallowance actions at all levels of difficulty and complexity under programs administered by SSA. Requirements Help Conditions of employment - Proof of ICTAP eligibility required - U.S. Citizenship required - Selective Service Registration, if applicable (www.sss.gov) - Background and/or security investigation required - Job offers are contingent on background / security investigation results - All qualification requirements must be met by the closing date of the announcement Qualifications Applicants must have 52 weeks of specialized experience at the GS-9 level or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Examples of specialized experience include developing, examining, investigating or authorizing of claims under a program for SSA benefits, health insurance, pension plan, income maintenance or related programs. The following time-in-grade requirement must be met by the closing date of this announcement. Applicants must have 52 weeks at the GS-9 or higher. SELECTIVE PLACEMENT FACTOR: COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. Panel interviews may be conducted via video conferencing software, if technically feasible. NOTE: Previous Meet and Deal results are not valid for this vacancy announcement; you will be required to complete the CAIP assessment. Education PROOF OF EDUCATION: If you are qualifying on the basis of education or satisfying an educational requirement, submit a copy of your transcripts that includes your name, the name of the educational institution, course title(s), number of credits, grade, and date of completion. Unofficial transcripts or screenshots of electronic/web transcripts with the required information will be accepted at the time of application. You must submit your transcripts according to the application submission details of this announcement. Documents will not be accepted via email or regular mail. If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position. GS-11: Ph.D. or equivalent doctoral degree, or successful completion of three full years of progressively higher level graduate education leading to a Ph.D. or equivalent degree, or LL.M. Combining Education and Experience: GS-11: Experience and graduate level education beyond the second year may be combined to meet the minimum qualification requirement. Note: One year of full-time graduate education is considered to be the number of credit hours that the school you attended has determined to represent one year of study. If this information is not provided, we will consider 18 semester/27 quarter hours to be equal to one year of full-time graduate study. Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined. Additional information In addition to the minimum qualifications, applicants must be eligible under the following category: - Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP) who have held a GS-11 or above, and in the commuting area of the listed duty locations. In addition to meeting the basic eligibility criteria, ICTAP applicants must be well qualified for the position. Well-qualified is defined as having knowledge, skills, and abilities that clearly exceed the minimum qualification requirements for the position. Under numeric rating procedures, qualified ICTAP applicants must receive a rating of 85 or higher to be eligible for selection. This is not a career-ladder position; GS-11 is the full performance level. This is a bargaining unit position represented by the American Federation of Government Employees. Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov. Additional selections may be made for this vacancy six months from the closing date of this announcement. LOCALITY PAY: Salary will be set in accordance with locality pay provisions. Refer to Salaries & Wages for locality pay tables. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation will be compared to your responses to the occupation questionnaire, which is designed to capture the desired competencies for this position. The following knowledge, skills, and abilities are necessary to perform the duties of this position: - Knowledge of principles, objectives, policies and procedures of a benefits entitlement programs - Ability to research, interpret and apply standards, directives, policies and legislation. - Ability to communicate orally. - Ability to communicate in writing. - Skill in using online technology and automation tools. - Ability to manage multiple priorities and balance workloads. Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes approximately 15 minutes to complete. To preview the questions, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12963870 Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help Resumes exceeding two pages in length will not be considered, please visit the new resume guidance for more information. You must submit supporting documentation by the closing date of the vacancy announcement to claim certain types of preference or qualify on the basis of education. INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. Candidates must also provide: - proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and - proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent. For more information visit http://www.opm.gov/rif/employee_guides/career_transition.asp. PROOF OF EDUCATION: If you are qualifying on the basis of education or satisfying an educational requirement, submit a copy of your transcripts that includes your name, the name of the educational institution, course title(s), number of credits, grade, and date of completion. Unofficial transcripts or screenshots of electronic/web transcripts with the required information will be accepted at the time of application. You must submit your transcripts according to the application submission details of this announcement. Documents will not be accepted via email or regular mail. If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Title: Social Insurance Specialist (Claims Technical Expert) (ICTAP) (Temp) Location: Redding United States Job Description: Summary Interagency Career Transition Assistance Program (ICTAP) eligibles only in the commuting area of the selected duty location. LOCATION: This position is located in various offices within the Social Security Administration. TOUR OF DUTY: Multiple work schedules (up to 40 hours). Alternative work schedules may be available. TYPE OF POSITION: Temporary, NTE 1 year; may be extended, will not become permanent. Learn more about this agency Summary Interagency Career Transition Assistance Program (ICTAP) eligibles only in the commuting area of the selected duty location. LOCATION: This position is located in various offices within the Social Security Administration. TOUR OF DUTY: Multiple work schedules (up to 40 hours). Alternative work schedules may be available. TYPE OF POSITION: Temporary, NTE 1 year; may be extended, will not become permanent. Learn more about this agency Overview Help Accepting applications Posted this week · Apply in 1 day Due by 11:59 p.m. ET on May 26, 2026 Location Blytheville, AR Sherwood, AR West Memphis, AR Glendale, AZ Mesa, AZ Phoenix, AZ Chico, CA Compton, CA Fresno, CA Lodi, CA Los Angeles, CA Montebello, CA Needles, CA Redding, CA Sacramento, CA Sacramento South, CA Stockton, CA Susanville, CA Victorville, CA Gretna, LA Monroe, LA North Las Vegas, NV Reno, NV Durant, OK Poteau, OK Arlington, TX Dallas, TX Fort Worth, TX Grand Prairie, TX Houston, TX Laredo, TX Victoria, TX No matching locations found. Work site options Telework eligible No Remote job No Relocation expenses reimbursed No Salary $89,508 - $145,468 per year Salary shown is GS-12 Rest of USA min. salary to Highest Locality pay. (See Additional Information Section for Locality pay information) Pay scale & grade GS 12 Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Multiple Schedules - Up to 40 hours per week Travel Required Not required Appointment type Temporary - 1 Year - May be extended - Will not become permanent Occupations and job series - 0105 Social Insurance Administration Supervisory status No Federal service type This job is in the Competitive Service Represented by a union Yes Drug test No Security clearance Not Required Position sensitivity and risk Noncritical-Sensitive (NCS)/Moderate Risk Jobs require a background check and some require a security clearance. The type depends on the job. Background check type - Suitability/Fitness Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number SSA-12965791-ICTAP-26-FO Control number 869810900 This job is open to Help Career transition (CTAP, ICTAP, RPL) Federal employees whose job, agency or department was eliminated and are eligible for priority over other applicants. Clarification from the agency APPLICATIONS WILL ONLY BE ACCEPTED FROM those eligible for Interagency Career Transition Assistance Program (ICTAP) in the commuting area of the listed duty location. Duties Help SSA's Claims Technical Expert (CTE) is responsible for developing and adjudicating the most complex, non-routine Title II and/or Title XVI cases and on public fraud issues in specific claims and post-entitlement cases. The incumbent provides a lead role in technical training and mentoring other employees. Requirements Help Conditions of employment - Proof of ICTAP eligibility required - U.S. Citizenship required - Selective Service Registration, if applicable (www.sss.gov) - Background and/or security investigation required - Job offers are contingent on background / security investigation results - All qualification requirements must be met by the closing date of the announcement Qualifications Applicants must have 52 weeks of specialized experience at the GS-11 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Examples of specialized experience include functioning as a lead worker or performing quality control functions in reviewing caseloads (e.g., income maintenance, benefits, pension plans, health insurance, etc.); adjudicating, authorizing, investigating or reconsidering claims; and evaluating benefit programs to assess the integrity and quality of operations. The following time-in-grade requirement must be met by the closing date of this announcement: Applicant must have 52 weeks at the GS-11 or higher. SELECTIVE PLACEMENT FACTOR: COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. Panel interviews may be conducted via video conferencing software, if technically feasible. NOTE: Previous Meet and Deal results are not valid for this vacancy announcement; you will be required to complete the CAIP assessment. Education There is no substitution of education for experience at this grade level. Additional information This position is located in the following field offices: - Mesa, AZ - Colorado River Basin, CA (Needles) - Glendale, AZ - Downtown Phoenix, AZ - Dallas, TX - Mid-Cities, TX - Ft Worth, TX - Durant, OK - Poteau, OK - Victorville, CA - Las Vegas (North), NV - Reno, NV - Blytheville, AR - West Memphis, AR - Sherwood, AR - Houston (Southeast), TX - Victoria, TX - Redding, CA - Sacramento, CA - Sacramento South, CA - Lodi, CA - Stockton, CA - Chico, CA - Susanville, CA - Fresno, CA - New Orleans, LA (Gretna) - Monroe, LA - Panorama City, CA - Compton, CA - Montebello, CA - Laredo, TX In addition to the minimum qualifications, applicants must be eligible under the following category: - Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP). who have held a GS-12 or above, and in the commuting area of the listed duty locations. In addition to meeting the basic eligibility criteria, ICTAP applicants must be well qualified for the position. Well-qualified is defined as having knowledge, skills, and abilities that clearly exceed the minimum qualification requirements for the position. Under numeric rating procedures, qualified ICTAP applicants must receive a rating of 85 or higher to be eligible for selection. This is not a career-ladder position; GS-12 is the full performance level. This is a bargaining unit position represented by the American Federation of Government Employees. Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov. Additional selections may be made for this vacancy six months from the closing date of this announcement. Locality Pay: Salary will be set in accordance with locality pay provisions. Refer to Salaries & Wages for locality pay tables. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation will be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position. The following knowledge, skills, and abilities are necessary to perform the duties of the position: - Knowledge of SSA programs, laws, rules, regulations, and programmatic systems - Ability to analyze, research, and evaluate to draw accurate conclusions - Ability to manage multiple priorities - Ability to communicate orally - Ability to communicate in writing - Ability to train, coach, mentor and lead others Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes approximately 15 minutes to complete. To preview the questions, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12965791 Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. Required documents Required Documents Help Resumes exceeding two pages in length will not be considered, please visit the new resume guidance for more information. You must submit supporting documentation by the closing date of the vacancy announcement to claim certain types of preference. INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. Candidates must also provide: - proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and - proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent. For more information visit http://www.opm.gov/rif/employee_guides/career_transition.asp. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.