• Respond quickly and professionally to customer inquiries, including pricing, availability, order status, shipping details, etc. • Act as the voice of the customer internally to drive continuous improvement • Process orders for the designated LGC entity, ensuring completeness of specifications, prices, locations, and other relevant information for both product and custom orders • Assess individual customer requirements and direct activities to the appropriate departments • Acknowledge customer orders, advise on changes, order status, backorders, quote prices, and any other modifications; process and route orders for shipping • Process credit card payments when appropriate, ensuring the privacy of customer account information • Provide required documentation related to each order to meet shipping schedules (i.e., material safety data sheets, certificates of analysis, custom orders, etc.) • Apply the sales order entry system to provide accurate information to customers, including interpreting quotes, promotions, and credit policies • Follow established service quality standards and meet order accuracy standards; adhere to departmental SOPs and training guidelines • Adhere to the requirements of the company's ISO quality management system • Perform other duties as assigned to meet business needs

Role Description The Reimbursement Liaison will serve as an expert in reimbursement policies, as well as patient and provider support, to ensure patients have access to Glaukos’ sight-saving technologies. The Reimbursement Liaison works with physician practices (both private and hospital-affiliated institutions) and interacts directly with key management personnel, providers, and staff members to assure patient access to care. - Educates HCPs and their office staff on clinical documentation, securing treatment approvals, patient tracking, claim submission, reconciliation management, patient education, drug inventory, patient copay assistance, and drug acquisition channels. - Helps HCPs understand barriers that may impede or delay appropriate patient access to treatment and/or prevent optimal patient outcomes. - Provides education on appropriate and accurate billing and coding practices for Glaukos’ products in line with payer requirements. - Must be organized and detail-oriented with demonstrated teamwork and collaboration abilities. Qualifications - Bachelors Degree in related field; MBA or MPH preferred. - 8 plus years of experience working with specialty pharmaceuticals or surgical devices required. - Minimum of 3 years “direct” reimbursement/healthcare policy experience required. - Previous sales, district management, field reimbursement, hospital or practice experience preferred. - Eyecare experience preferred. - Reimbursement experience with physician-administered injectables and/or medical devices, Category III CPT codes and/or miscellaneous J-codes. - Payer/insurance coverage experience with Medicare, Medicare Advantage, VA/Tri-Care, Commercial and Medicaid plans. - Ability to travel adequately to cover territory, as well as overnight travel (~50%) and attendance at scheduled training and meetings. - Proven record of accomplishment in achieving objectives and corporate goals with minimal direct supervision. - Demonstrated creativity, situation analysis/problem-solving skills, and analytical skill ability. - Excellent communication skills, including written, verbal, and listening; strong presentation and training skills. - Demonstrated leadership and project management skills. - Significant experience working with a Patient Service Center/Hub. - Successful navigation of complex authorization processes for specialty medications, Orphan, or Rare disease. - Educate Healthcare Professionals on the availability of patient support programs such as Co-Pay Assistance and Patient Assistance Programs. Requirements - Responds to HCP questions related to coding, payer policy, and approval protocols. - Offers expertise on navigating copay assistance for appropriate patients enrolled in GPS. - Provides education on navigating the appeals process as well as denied and partially paid claims. - Takes lead in completing Business Reviews and Claims Reviews for practices. - Provides education on specialty pharmacy and buy & bill acquisition options. - Monitors reimbursement trends and engages payer team appropriately when patient access may be jeopardized. - Maintains expertise in regional and national payer landscapes, specifically clinical requirements, reimbursement policy, utilization management criteria, prior authorization processes, and appeal requirements. - Updates customers on policy changes through approved templates and plan approval. - Identifies coverage gaps and computer errors on policy requirements or portal entry challenges that inhibit patient access to care. - Manages all forms of communication in a timely and professional fashion to ensure customer needs are fully met. - Demonstrates positive leadership, without authority, to peers, upper management, and other stakeholders. - Successfully completes assigned training. - Consistently demonstrates uncompromised ethics and integrity while helping others understand legal and regulatory parameters. Benefits - Competitive salary and performance-based incentives. - Comprehensive health benefits package. - Opportunities for professional development and training. - Flexible work arrangements.

Role Description The Reimbursement Liaison will serve as an expert in reimbursement policies, as well as patient and provider support, to ensure patients have access to Glaukos’ sight saving technologies. The Reimbursement Liaison works with physician practices (both private and hospital affiliated institutions) and interacts directly with key management personnel, providers, and staff members to assure patient access to care. - Educates HCPs and their office staff on clinical documentation, securing treatment approvals, patient tracking, claim submission, reconciliation management, patient education, drug inventory, patient copay assistance, and drug acquisition channels. - Helps HCPs understand barriers that may impede or delay appropriate patient access to treatment and/or prevent optimal patient outcomes. - Provides education on appropriate and accurate billing and coding practices for Glaukos’ products in line with payer requirements. - Must be organized and detail-oriented with demonstrated teamwork and collaboration abilities. Qualifications - Bachelors Degree in related field; MBA or MPH preferred. - 8 plus years of experience working with specialty pharmaceuticals or surgical devices required. - Minimum of 3 years “direct” reimbursement/healthcare policy experience required. - Previous sales, district management, field reimbursement, hospital or practice experience preferred. - Eyecare experience preferred. - Reimbursement experience with physician-administered injectables and/or medical devices, Category III CPT codes and/or miscellaneous J-codes. - Payer/insurance coverage experience with Medicare, Medicare Advantage, VA/Tri-Care, Commercial and Medicaid plans. - Ability to travel adequately to cover territory, as well as overnight travel (~50%) and attendance at scheduled training and meetings. - Proven record of accomplishment in achieving objectives and corporate goals with minimal direct supervision. - Demonstrated creativity, situation analysis/problem solving skills, and analytical skill ability. - Excellent communication skills, including written, verbal, and listening; strong presentation and training skills. - Demonstrated leadership and project management skills. - Significant experience working with a Patient Service Center/Hub. - Successful navigation of complex authorization processes for specialty medications, Orphan, or Rare disease. - Educate Healthcare Professionals on the availability of patient support programs such as Co-Pay Assistance and Patient Assistance Programs. Requirements - Responds to HCP questions related to coding, payer policy, and approval protocols. - Offers expertise on navigating copay assistance for appropriate patients enrolled in GPS. - Provides education on navigating the appeals process as well as denied and partially paid claims. - Takes lead in completing Business Reviews and Claims Reviews for practices. - Provides education on specialty pharmacy and buy & bill acquisition options. - Monitors reimbursement trends and engages payer team appropriately when patient access may be jeopardized. - Maintains expertise in regional and national payer landscapes, specifically, proper clinical requirements, reimbursement policy, utilization management criteria, prior authorization processes, and appeal requirements. - Updates customers on policy changes through approved templates and plan approval. - Identifies coverage gaps and computer errors on policy requirements or portal entry challenges that inhibit patient access to care. - Manages all forms of communication in a timely and professional fashion to ensure customer needs are fully met and all relevant internal stakeholders are appropriately updated. - Demonstrates positive leadership, without authority, to peers, upper management, and other stakeholders by leveraging skills and expertise in account management. - Successfully completes assigned training. - Consistently demonstrates uncompromised ethics and integrity while helping others understand legal and regulatory parameters related to anti-kickback statutes, fraud and abuse, off-label promotion, and OIG guidance related to patient assistance programs. Benefits

• Own a portfolio of SC Enterprise accounts and drive strong renewal and expansion outcomes through proactive engagement • Lead comprehensive onboarding experiences including planning calls, exec check-ins, project team trainings, and more — ensuring full adoption across the customer organization • Conduct regular Implementation Reviews and QBRs to demonstrate value, surface risks, and identify expansion opportunities • Monitor health scores and product usage signals to identify at-risk accounts and develop intervention plans before issues escalate • Partner closely with Account Executives to identify, develop, and coordinate expansion opportunities — AEs own the deal, but you own developing the proof points and adoption that makes expansion possible • Manage renewal outreach and coordination for your book, using account knowledge and health signals to engage at the right time with the right message • Serve as the escalation point for complex support issues and advocate internally for Enterprise customer needs with Product and Engineering • Contribute to documentation and best practices for the ENT CS motion, helping define what excellent high-touch customer success looks like at Clearstory