• Handle 40-50 inbound calls per day with compassion and empathy • Provide information and answer questions regarding services and orders • Accurately complete data entry tasks daily in a timely manner • Manage daily and monthly metric and KPI goals • Participate in virtual meetings with a professional, camera-ready presence

• Provide remote support for network setup, configuration, and troubleshooting (firewalls, switches, VLANs, IP addressing) • Assist with firewall policy updates, VPN support, and network issue resolution • Perform routine Windows Server administration tasks (Active Directory, DNS, DHCP, Group Policy support) • Support Microsoft 365 tenant administration, including: Microsoft Entra ID (Azure AD) user and group management • Basic identity and access management (IAM) tasks (password resets, MFA support, access assignments) • Reviewing sign-in logs, audit logs, and security alerts for troubleshooting and escalation • Assisting with conditional access policies (under guidance) • Lead Microsoft SharePoint initiatives, including: Planning and architecture of SharePoint environments • Implementation and migrations (on-prem / SharePoint Online) • Administration and ongoing management • Provide support across the Microsoft 365 ecosystem (Teams, OneDrive, SharePoint integration) • Troubleshoot end-user issues and escalate complex cases to L3 engineers when needed • Maintain clear, audit-ready documentation in ticketing systems and RMM platforms • Follow standard procedures for security, compliance, and access control

Role Description In this role, the Bilingual Customer Service Representative (B-CSR) provides excellence in customer service to our customers regarding order placement and issue resolution. We are proud to offer full-time remote work for our Bilingual Customer Service team; however, there is a requirement to be in office 2 days per month to meet with the Customer Service team. What will you do? - Responsible for several key customer service tasks including order entry and the resolution of customer issues and inquiries. - Empowered to build relationships with customers by “owning” customer issues, being responsive and proactive, and consistently providing a high level of customer follow-up and service. Qualifications - High school graduate - Previous customer service or call centre experience is a strong asset - Capable of handling a large volume of calls while maintaining professional and efficient service - Ability to think problems through and recommend creative solutions to nonstandard customer issues - Excellent communication and interpersonal skills - Demonstrated ability to work in a team environment - Ability to communicate effectively (verbally and written) in a professional manner with K&F customers and internal K&F departments - Strong computer skills (Microsoft Office applications) - Must be able to work independently with limited supervision - Proactive nature, high attention to detail, and takes initiative Requirements - This position offers a salary range of $48,447 - $56,243. The final salary offered to the selected candidate will be determined by factors including location, relevant experience, skill level and education. How to Apply If you are interested in applying, please submit a résumé and any other relevant documentation to: recruitment@kohlandfrisch.com . Please ensure you specify the job title, Customer Service Representative in the subject line of your email. As part of our recruitment process we may use AI for initial screening and assisting in evaluating candidate qualifications. All final hiring decisions will be made by our recruitment team. Kohl & Frisch would like to thank all applicants for their interest. All applicants who receive interviews will receive an update on their application status within 45 days of applying. We value your interest in joining our team and strive to provide a timely, transparent hiring experience. Kohl & Frisch Limited welcomes applications from individuals with disabilities and provides accommodations upon request for candidates taking part in the selection process.

Role Description We are seeking a proactive and detail-oriented Customer Service Representative / Office Administrator to support a fast-growing fencing and outdoor living installation company based in New Jersey. This role is critical in managing high volumes of inbound leads generated through social media, referrals, and the company website, while ensuring consistent follow-up, strong customer communication, and accurate CRM management. The ideal candidate is highly organized, customer-focused, and comfortable working across communication, lead follow-up, and light sales support in a dynamic, fast-moving environment. This is not a maintenance role—this company focuses exclusively on installation projects including fencing, patios, pavilions, and landscape-related outdoor living solutions. Key Responsibilities - Customer Communication & Lead Follow-Up - Respond to inbound calls, texts, emails, and online inquiries in a timely and professional manner. - Follow up consistently with new and existing leads to maintain engagement and increase conversion rates. - Maintain ongoing communication with prospects to ensure the company stays top-of-mind. - Send proactive outreach such as promotions, seasonal messaging (e.g., storm readiness), and service reminders. - Request and manage customer reviews (including Google reviews) to support reputation building. - Lead Intake & Quoting Support - Collect and input customer information (name, contact details, address, source of lead) into the system. - Use the company’s online quoting tool to map properties via bird’s-eye view and generate accurate estimates. - Assist customers in navigating the quoting process when needed. - Support basic interpretation of property layouts (boundaries, fencing lines, structures, etc.). - Ensure quotes and lead data are accurately recorded and tracked. - CRM & Pipeline Management - Maintain and update CRM records to ensure data accuracy and completeness. - Track lead status and follow-up stages to prevent missed opportunities. - Ensure all inquiries are properly categorized, documented, and progressed through the pipeline. - Support internal organization of leads coming from multiple channels (website, social media, referrals, showroom traffic). - Administrative & Operational Support - Provide general administrative support to assist day-to-day office operations. - Help organize customer communication workflows and follow-up systems. - Support light coordination tasks related to scheduling and internal tracking. - Assist with basic marketing support such as email campaigns and customer outreach (e.g., Mailchimp or similar tools). Qualifications - Strong English communication skills (written and verbal). - Open to working Saturdays. - Prior experience in customer service, office administration, or lead coordination roles. - Comfortable handling inbound leads and structured follow-up processes. - Basic understanding of sales follow-up (no hard selling required). - Experience using CRM systems or lead tracking tools. - Highly organized, detail-oriented, and able to work independently in a remote environment. - Ability to learn and operate simple quoting or mapping tools (training provided). - Familiarity with email marketing tools (e.g., Mailchimp) is a plus but not required.