Nexplay Consulting Inc.

• Provide remote support for network setup, configuration, and troubleshooting (firewalls, switches, VLANs, IP addressing) • Assist with firewall policy updates, VPN support, and network issue resolution • Perform routine Windows Server administration tasks (Active Directory, DNS, DHCP, Group Policy support) • Support Microsoft 365 tenant administration, including: Microsoft Entra ID (Azure AD) user and group management • Basic identity and access management (IAM) tasks (password resets, MFA support, access assignments) • Reviewing sign-in logs, audit logs, and security alerts for troubleshooting and escalation • Assisting with conditional access policies (under guidance) • Lead Microsoft SharePoint initiatives, including: Planning and architecture of SharePoint environments • Implementation and migrations (on-prem / SharePoint Online) • Administration and ongoing management • Provide support across the Microsoft 365 ecosystem (Teams, OneDrive, SharePoint integration) • Troubleshoot end-user issues and escalate complex cases to L3 engineers when needed • Maintain clear, audit-ready documentation in ticketing systems and RMM platforms • Follow standard procedures for security, compliance, and access control

• Assist in maintaining and enforcing PCI-DSS compliance across client environments • Help develop and document security templates, policies, SOPs, and audit artifacts • Support creation of standardized security forms, checklists, and processes • Coordinate with internal teams (L2/L3, Engineering) to ensure compliance alignment • Assist in preparing for audits and collecting required documentation/evidence • Monitor and track security-related tasks, requests, and remediation efforts • Contribute to continuous improvement of security protocols and procedures

• Perform a full assessment of our current Autotask and ITGlue configuration. • Recommend and implement improvements aligned with MSP industry standards. • Optimize workflows, queues, ticket categories, automation rules, SLA configurations, and billing setups within Autotask. • Enhance ITGlue structure, documentation standards, permissions, and integrations. • Develop customized Autotask reports (operational, financial, SLA, ticketing, utilization, executive dashboards). • Identify gaps in processes and help build scalable documentation and SOPs. • Provide training sessions or quick-reference guides for our internal team, if needed.

• Provide remote helpdesk support for network setup, configuration, and troubleshooting • Manage firewall policies, switch configurations, and IP addressing • Assist with Windows Server administration and management • Document all work in ticketing and RMM platforms