Role Description We are looking for a highly organized and reliable Mental Health Virtual Assistant to support a busy private practice with phone management, patient onboarding, billing support, and administrative coordination. This role is ideal for someone with experience in healthcare administration, medical billing support, and patient communication, especially within a clinical or mental health setting. The VA will play an important role in helping streamline operations, improve patient responsiveness, and reduce administrative workload for the provider. - Phone Answering & New Patient Intake (Top Priority) - Answer incoming calls using the Google Voice system - Capture and assist new patients during initial inquiries - Provide professional and patient-friendly phone support - Help onboard new patients before their first appointment - Billing Support & Accounts Receivable (AR) Follow-Up - Assist with back billing and AR collection follow-ups - Help review denied claims and support billing managers with denials - Provide billing-related information and documentation support - Review older AR files and assist with collection efforts - Initial Client Setup & Administrative Support - Set up new patient information in Simple Practice - Upload scanned documents, forms, and fax files into the system - Assist with scheduling and appointment coordination - Maintain organized patient records and administrative workflows Additional Responsibilities: - Manage appointment scheduling and follow-ups - Conduct recall calls for previous patients when needed - Assist with document scanning and file organization - Support communication through WhatsApp, Google Meet, phone, and email Qualifications - Previous healthcare or clinical administrative experience preferred - Experience with billing, insurance verification, or AR collections preferred - Experience with Simple Practice is REQUIRED - Mental health or behavioral health experience is a plus - Previous virtual assistant experience preferred Requirements - Strong proficiency with Simple Practice - Familiarity with Google Voice - Comfortable managing documents and uploading files - Experience with patient scheduling and onboarding - Familiarity with billing denials and healthcare administrative workflows - Understanding of HIPAA compliance and patient confidentiality - Professional phone communication and patient interaction skills - Comfortable handling real-time communication requests - Responsive and reliable during work hours Benefits - Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. - Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. - HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. - Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. - Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. - Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. - Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. - Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

Role Description As the Clinical Lead, you’ll literally transform and save lives by building the clinical systems, standards, and team that make safe, effective, life-changing care possible at scale. - Protocol Development: Own and evolve Mindbloom’s core clinical protocols, ensuring our standards are evidence-based, scalable, consistently applied, and transform more lives. - Quality Bar: Own and improve the metrics that separate good care from life-changing care and keep raising them. - Operational Leverage: Build smarter systems, clearer workflows, and stronger ownership so clinical leaders can spend more time on the highest-impact work. - Talent Engine: Create a clinical team that compounds in quality over time: exceptional hiring, fast onboarding, sharp coaching, and fierce protection of the bar. - Clinical Escalations: Lead escalation and on-call systems that help clinicians navigate complexity with confidence, speed, and sound judgments. - Quality Rhythm: Drive incident reviews, quality meetings, and continuous improvement loops that turn every learning into stronger clinical systems. - Record Quality: Oversee medical record evaluations that reinforce documentation excellence, clinical consistency, and high-quality client care. Qualifications - Psychiatry Expert: Psychiatrist (MD/DO) or psychiatric clinician (APRN, PMHNP, or PA) with 5+ years in a full-time psychiatric role. - Mission-Obsessed: Firsthand experience with altered states of consciousness. - Galvanizing Leader: Builds trust and drives change while holding clinicians to a high standard through direct feedback and decisive performance management. - Courageously Client-Centered: Willing to challenge convention and lead the team through changes in pursuit of better client outcomes and experiences. - Elite Clinician: Delivers exceptional clinical care and client experiences; perceived by clients as a warm, trusted expert. - AI-First: You harness AI like a superpower, blazing new trails, building faster, and expanding what’s possible. - High Agency: You don’t wait for the future – you build it now with clear thinking, bold action, and unstoppable ownership. Benefits - Psychedelic Therapy: 90% off Mindbloom for you and 40% off for your family. - Fully Remote: More freedom, flexibility, and deep work than you’ve ever experienced. - Culture: Annual company retreat and department offsites. - Time Off: Take what you need vacation and parental leave policy. - Insurance: Medical, dental, and vision insurance. - Retirement: Employer-sponsored 401k plan.

Role Description The Peer Coordinator plays an integral role in the peer-to-peer metric and process as they are responsible for coordinating with the Independent Physician Advisor (IPA) and Treating Provider (TP) to ensure successful peer discussions occur within the necessary referrals submitted to Dane Street by the client. Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results. Handling the Coordination of Peer-to-Peer Calls: - Obtain availability from a Treating Provider and/or an Independent Physician Advisor. - Coordinate the call with the two parties. - Be aware of both parties' time zones as they may differ. - Utilize all communication platforms to coordinate the peer-to-peer (call, email, text). Coordinating Peer-to-Peer Calls for Received Availability: - Work with the CSR team to facilitate peer-to-peer conversations based on availability received. - Availability is generally received from a Treating Provider to Dane Street via fax or return call. - Address all Window of Opportunities (WOO) received by the Client or Treating Providers. Communication/Notes: - Inputting/tracking notes into each referral for all correspondences related to a referral between staff, treating providers, and/or IPA reviewers, regardless of the communication platform utilized. Client Interaction: - Update clients frequently on calls scheduled, pending, missed, etc. Intakes: - Timely (w/in 2 hours of receipt) work through faxes received from physician offices to coordinate calls with reviewing physicians. - Log availability and upload the fax into the referral and add to the availability tracking sheet. - Other duties & special projects, as assigned and based on business needs. Qualifications - An Associate’s Degree is preferred. Requirements - Business experience in a healthcare and/or insurance setting is preferred. - Present exceptional communication skills with a clear understanding of company business lines. - The ability to apply critical thinking, manage time efficiently and meet specific deadlines. - Computer literacy and typing skills are essential. Benefits - Comprehensive benefits package including health insurance, retirement plans, and performance bonuses. - Medical, dental, and vision coverage for you and your family. - Voluntary life insurance options for you, your spouse, and your children. - Other voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans. - Basic life insurance, short-term disability, and long-term disability coverage at no cost. - Generous paid time off policy. - 401k plan with a company match. - Apple equipment and a media stipend for remote workspace. Company Description A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.

• Independently lead clinical projects in accordance with the study budget and scope of work. • Serve as the primary point-of-contact liaison with the client to provide excellent customer service, including participation in proposal activities and client presentations. • Liaise with Project Team and senior management of both Precision and sponsors, including C level. • Handle and lead all aspects of a clinical research trial or trials. • Total project management for all functional areas including data management, safety, clinical, medical monitoring and biostatistics, etc. • Prepare project status updates for clients and management; identifying key deliverables and performance metrics of success and escalation. • Serve as an active member of the Project Team with the goal to contribute towards efficient management and execution of trials. • Prepare and reviews protocols and other study documentation such as project plans, informed consents, site contracts and budgets.