• Support inbound and outbound call campaigns, educating both prospective and current members about Devoted products, answering questions, and assisting with the completion of enrollment applications in compliance with Medicare requirements • Establish rapport with prospective members by demonstrating a friendly, positive demeanor, patience, and empathy, while assessing their needs through effective questioning and active listening to offer solutions that convert them into customers • Assist current members in evaluating their coverage, identifying gaps, and making appropriate plan changes when necessary, all while meeting and exceeding sales quotas and consistently achieving quality and productivity goals • Support ongoing projects and execute all responsibilities in alignment with directives from the Telesales Leadership Team • Transition from Telesales duties after the Annual Enrollment Period (AEP) to supporting the Member Service Guide team from December 15 through March 31, focusing on member service, engagement, and retention to ensure a seamless experience

• Support inbound and outbound call campaigns, educating both prospective and current members about Devoted products. • Answer questions, and assist with the completion of enrollment applications in compliance with Medicare requirements. • Establish rapport with prospective members by demonstrating a friendly, positive demeanor, patience, and empathy. • Assess healthcare needs through effective questioning and active listening to offer solutions that convert them into customers. • Assist current members in evaluating their coverage, identifying gaps, and making appropriate plan changes when necessary. • Meet and exceed sales quotas and consistently achieve quality and productivity goals. • Support ongoing projects and execute all responsibilities in alignment with directives from the Telesales Leadership Team. • Transition from Telesales duties after the Annual Enrollment Period (AEP) to supporting the Member Service Guide team from December 15 through March 31, focusing on member service, engagement, and retention to ensure a seamless experience.

Develop strategic hiring plans and talent programs for SDRs. Establish high-performance culture and manage career progression paths. Own SDR pipeline targets and partner with Marketing and Sales for lead generation and campaign alignment.

• Support the growth of Businessolver’s Agency by consulting with sales team, clients, and channel management team • Engage clients in health and wellbeing strategy • Market, assess and place Voluntary Benefits coverage for clients • Communicate and partner with insurance companies and brokers • Build and maintain relationships with clients and vendor partners • Travel or visit insurance companies and clients as necessary