• Coordinate and supervise all aspects of property maintenance and repairs for a portfolio of single-family homes. • Source, vet, and manage relationships with third-party contractors and service providers to ensure quality work, timely completion, and cost-efficiency. • Develop and implement a preventive maintenance schedule to proactively address property upkeep and reduce emergency repairs. • Receive, prioritize, assign, and track maintenance requests using our property management software. • Conduct regular property inspections (move-in, move-out, seasonal, annual) to identify maintenance needs and ensure lease compliance. • Assist in preparing and managing maintenance budgets, including approval and tracking of expenses. • Serve as the first point of contact for maintenance emergencies; coordinate after-hours or urgent repair response. • Ensure that all work is performed in accordance with applicable building codes, safety regulations, and company standards. • Supervise in-house maintenance staff, assigning tasks and evaluating performance where applicable.

• Centralizing Customer Onboarding Content. • Centralizing Partner-Facing Resources. • Centralizing Community Management. • Driving Product Adoption. • Partnering with Internal Teams on Product Curriculum. • Enablement Analytics.

• Drive new customer onboardings and expansion implementations end-to-end • Use LogicGate’s AI-driven assistant, Config Newton to automate work • Proactively solve upstream business problems to prevent churn • Contribute to reducing implementation timelines through efficiency and AI • Act as a trusted advisor, using exceptional listening to understand business problems • Design and build "sticky" Risk Cloud applications • Maintain a bias for action by saying “yes” to challenges

• Own the end-to-end lifecycle marketing strategy and roadmap across email, SMS, subscription, loyalty, post-purchase journeys, etc.. • Define KPIs, report on performance, identify insights, run effective tests, make recommendations, and deliver tangible performance improvements • Identify key gaps and improvement opportunities and build the initiative roadmap • Prioritize goals and initiatives effectively to focus on the most impactful opportunities • Ensure initiatives and outcomes are aligned with overall company goals and targets • Develop an impactful Email / SMS strategy including KPIs, goals, and priorities • Define the end-to-end customer communication strategy (e.g., onboarding, retention, replenishment, up/cross-sell, win back, re-engagement, cart-abandonment, reminders) • Manage the Email and SMS team to deliver high quality campaign / flow development and execution in Klaviyo • Define segments and build personalized journeys that deliver incremental performance • Use data driven insights to improve performance and communicate key insights, results, and priorities effectively to the leadership team • Collaborate effectively with the Brand / Creative teams to develop high quality briefs and output align with both performance brand objectives • Proactively track market best practices, new AI capabilities & tools, and industry trends to deliver best in class outcomes • Balance promotional, educational, product-focused, and lifecycle messaging to drive revenue while protecting customer trust. • Streamline workflows, briefing, reporting, QA, and lifecycle operations for speed, accuracy, and scale. • Develop a high impact subscription, loyalty, and post purchase strategy to drive effective financial and customer outcomes • Manage the retention team on CRM execution for subscription touchpoints, including subscriber messaging, add-ons, cancellation prevention, churn reduction, and retention. • Support loyalty and rewards communications, repeat-purchase nudges, customer education, and winback opportunities. • Build product-specific education journeys that reinforce product value, usage, routines, and reasons to continue. • Develop segmentation and A/B testing strategies across audiences, subject lines, send timing, offers, creative, messaging, and automated journeys. • Analyze weekly performance across email, SMS, automated flows, subscription touchpoints, and lifecycle campaigns. • Track key metrics including revenue, conversion, click rate, open rate, unsubscribe rate, repeat purchase, subscription conversion, churn signals, deliverability, and LTV. • Build an effective measurement and incrementality testing capability and collaborate closely with acquisition to ensure full-funnel alignment • Partner with Analytics and Finance to connect CRM activity to customer behavior, retention outcomes, revenue, and business performance. • Lead the customer support team to support overall customers and business goals (including marketing and operations priorities) • Build a AI enabled function that balances customer outcomes, compliance requirements, and business priorities in an impactful and cost effective manner