• Assist clients with their home and auto insurance needs • Proactively reach out to clients regarding their policies • Communicate effectively via phone, email, and SMS with potential clients • Monitor personal performance and meet targets • Maintain accurate records of client interactions in our CRM system • Work closely with the customer service team to achieve objectives

Role Description StoragePRO is looking for an experienced bilingual Call Center Representative to join our team. This position is full-time and is 100% remote (work from home). - Assist current and potential customers by answering questions, taking phone payments, resolving concerns, and maintaining account information. - Ensure the appropriate action is taken to resolve customer problems and concerns. - Weekends and Evenings are a must. Must be available 7 days a week. - Engage in active listening with callers, confirm or clarify information, and defuse escalation. - Build lasting relationships with clients and team members based on trust and reliability. - Understand and meet or exceed call center metrics while providing excellent and consistent customer service. - Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments. - Overcome customer objections; follow up on sales leads. Qualifications - High School graduation or equivalent, Associate’s degree preferred, and 2 years of experience in customer service and/or call center operations. - Proficient with Microsoft Office Suite (Word, Excel, Outlook), Hummingbird, SSM, Swivl, and working knowledge of phone systems. Self-Storage experience a plus. - Bilingual in Spanish. - Excellent analytical and problem-solving skills and the ability to multi-task and meet strict deadlines. - Team player who can collaborate with other departments. - Ability to remain calm and courteous under pressure and navigate tense situations, especially during peak call center hours. Requirements - Proficient in Microsoft Word/Suite, CRM programs-Hummingbird, SSM, Cloud, Swivl Chat, and VOIP phone switchboards. - Remote dedicated quiet workspace free of distraction. - Excellent verbal and written communication skills with attention to detail, accuracy, and grammar. - Typing at least 35 words per minute. - Strong ability to overcome objections, de-escalate negative responses, and be genuinely empathetic while in conversation. - This position requires extensive computer and phone experience while multitasking within several software platforms including chat. - Weekends and evenings are required. - Meet goals for selling rentals in the storage industry. - Self-motivated to work remotely and as part of a team. - Experience in the storage industry a plus. - Bilingual in English and Spanish. Benefits - Competitive Salary - Paid Time Off - Medical, Dental, Vision Insurance - Flexible Spending Account - 401k with generous company match

Role Description As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care. Key Responsibilities - Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner. - Support clients with booking modifications, cancellations, and special travel requests. - Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes. - Follow up with clients to confirm travel plans and gather feedback post-trip. - Address concerns with empathy and efficiency, ensuring client satisfaction. Benefits - Remote flexibility – work from anywhere, with hours that fit your lifestyle. - Exclusive travel perks and access to industry-only discounts. - Professional growth – ongoing training and support from a dedicated team. - Be part of a passionate community focused on building dreams and memories through travel. Qualifications - Excellent communication skills—both written and verbal. - A background in customer service, ideally within travel, tourism, or hospitality. - High attention to detail, strong organizational habits, and a proactive mindset. - Tech-savvy and able to learn new systems and booking tools quickly. - A genuine enthusiasm for travel and helping others create memorable experiences.

• Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed • Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved • Adhere to the client’s SLAs and consistently meet production targets • Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes • Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow