• Provide student information and attendance related technical support to clients • Train clients’ staff member on effectively leveraging their SIS in support of state reporting requirements • Troubleshot problems related to new and/or existing systems • Assist in codifying procedures and system configuration settings • Streamline current processes and systems and evaluate more efficient solutions • Expand automation of systems to improve overall system stability, improve data collection/linkages across multiple data systems • Submission and validation of attendance and state reporting information • Support with gathering data and submitting attendance and state reporting records • Other duties as assigned

• Demonstrates advanced ability to work both independently and collaboratively with regulators, policymakers, consultants, payers, and other high‑level professionals • Serves as a trusted expert representing the Association’s interests in the development, interpretation, and implementation of federal, state, and commercial health care regulations affecting psychological practice • Effectively communicates and engages with APA members, governance groups, boards and committees, external stakeholders (including regulators and consultants from diverse disciplines), and APA staff across units and levels • Translates complex regulatory and policy issues into clear, actionable guidance that supports informed decision‑making across the Association • Conducts comprehensive analysis of federal, state, and commercial insurance regulations related to psychology and broader health care policy • Leads the development of coordinated, multi‑pronged strategies to respond to proposed and final agency rules • Prepares formal comment letters and regulatory submissions on behalf of the Association to advance psychologists’ visibility, roles, and reimbursement • Collaborates with internal partners to create member education resources, training materials, and communication tools • Responds to inquiries from members, divisions, and State, Provincial and Territorial Psychological Associations (SPTAs) • Provides timely, expert guidance that supports advocacy, compliance, and practice needs across the field • Advises and consults with APA staff on regulatory and health policy matters • Proactively identifies opportunities to influence program design, reimbursement structures, and regulatory frameworks to expand psychologists’ participation in health care systems • Supports broader Association initiatives and emerging priorities as assigned

• Detect, investigate, and prevent fraudulent activity across customer accounts and transactions • Monitor and respond to fraud alerts, identifying patterns and emerging threats • Conduct Enhanced Due Diligence (EDD) on higher-risk customers • Prepare and submit Suspicious Activity Reports (SARs) as required • Conduct KYC screening including PEPs, sanctions, adverse media, and fitness & probity checks • Manage ongoing monitoring and periodic reviews of customer risk profiles • Support AML reporting and regulatory submissions • Maintain accurate records and documentation for audit purposes • Manage Stripe disputes and Mastercard Mastercom chargeback cases end-to-end • Investigate disputed transactions, gather evidence, and prepare representment documentation • Track dispute outcomes and identify root causes to reduce future chargebacks • Handle escalated customer tickets and complaints, including Financial Ombudsman Service (FOS) cases • Review and respond to CIFAS markers and data-sharing requests • Work with internal teams to resolve complex customer issues • Evaluate and update fraud, AML, and compliance policies • Support internal and external audits with third-party vendors • Contribute to process improvements and automation initiatives

Role Description The Risk & Compliance Specialist is responsible for supporting the organization's compliance framework with a focus on contracts, licenses, and state and federal regulatory requirements. This role ensures the company operates in alignment with applicable laws, contractual obligations, and internal policies, while proactively identifying and mitigating risk across the business. The ideal candidate is detail-oriented, highly organized, and comfortable working cross-functionally with Legal, HR, Finance, Operations, and external advisors. Key Responsibilities - Workers' Compensation - Analyzing and assessing potential risks related to workers' compensation claims - Identify trends, evaluate loss exposure and develop strategies to mitigate risks - Ensure compliance with workers' compensation regulations - Collaborate with cross-functional teams, reviewing and analyzing workers' compensation policies, and providing guidance on safety programs and initiatives - Contracts & Obligations - Review, track, and manage contractual compliance obligations, including key terms, renewals, and regulatory requirements tied to agreements - Partner with Legal and business stakeholders to ensure contracts align with company policies and risk tolerance - Maintain centralized contract and compliance documentation and reporting - Licensing & Regulatory Compliance - Manage and monitor required state and federal licenses, registrations, and filings, ensuring timely renewals and accuracy - Track regulatory requirements across jurisdictions in which the company operates - Coordinate with external counsel or regulatory agencies as needed - Risk Management - Identify compliance risks related to contracts, licensing, and regulatory obligations - Support internal risk assessments, audits, and compliance reviews - Assist in developing and maintaining controls to mitigate identified risks - Policy & Compliance Support - Support the development, maintenance, and communication of internal compliance policies and procedures - Monitor regulatory changes and assess potential impact to the business - Help ensure policies are aligned with applicable laws and contractual commitments - Reporting & Documentation - Maintain compliance calendars, logs, and evidence for audits or due diligence - Prepare compliance reports for leadership, Legal, or external stakeholders - Support responses to regulatory inquiries, audits, or diligence requests Qualifications - Required: - Bachelor's degree in Business, Legal Studies, Risk Management, Compliance, or a related field - 3-6 years of experience in compliance, risk management, contracts administration, or regulatory support - Working knowledge of state and federal regulatory frameworks relevant to corporate operations - Strong attention to detail and ability to manage multiple deadlines - Excellent written and verbal communication skills - Excellent time management skills specifically with response time - Preferred: - Experience working closely with Legal, HR, or Finance teams - Familiarity with regulated industries (e.g., healthcare, financial services, education, multi-state operations) - Experience supporting audits, due diligence, or regulatory examinations - Knowledge of contract lifecycle management (CLM) or compliance tracking systems Requirements - Seldom: Stationary Position -- Sitting or Standing - Occasionally: Active Position -- Walking, jogging, running - Frequently: Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate - Frequently: Climb/Balance -- Stairs, ladders, ropes, equipment, beams - Frequently: Stoop/kneel/crouch or crawl -- Position self, move - Frequently: Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information - Frequently: See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess - Frequently: Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less - Occasionally: Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more - Occasionally: Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool. Company Description Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences. We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive. With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service. The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact. If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.