• Handling support tasks with control over resolution or escalation through the ticketing process. • Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction. • Communication, monitoring, and assistance to merchants. • Collaborating with other departments to address customer tasks and issues. • Expanding and maintaining an internal knowledge base to keep it up to date.

Role Description You’ll join our Customer Service team to help process orders, chat with our awesome customers, and find the best solutions when things don’t go quite as planned. To thrive here, you’ll need to be confident with computers and able to keep a friendly, helpful tone no matter what’s thrown your way. This role is fully remote (US only) Monday-Friday 7:00 am-3:30 pm CT. Starting Salary $47,750. Key Responsibilities - Talking with customers over the phone (because sometimes, talking to a real person just feels better) - Helping customers out in real time through our website’s live chat - Responding to emails about current orders, future orders, and everything in between - Reaching out to customers when we need a little extra info about their order or design - Collaborating with our Prepress team to make sure customer requests are clearly communicated and designs are good to go - Working with our Production team when an order needs a tweak or two - Reviewing and processing special orders that need extra attention to keep things on track - Touching base with our Marketing team to stay up to date on current promos and deals - Sharing helpful feedback with our IT team to improve our website and internal tools Qualifications - Have 2+ years of customer service - Have excellent written and verbal communication skills - Type at least 45 wpm - Be computer-savvy - Have a growth mindset - Possess a “do it before it needs to be done” attitude - Emphasize teamwork - Show empathy for customers and coworkers - Zendesk experience is a plus Benefits - Fully remote work - Paid holidays - Generous PTO - Profit-sharing bonus of up to 15%, distributed quarterly - 401k company match up to 4% - Company T-shirts and other swag - Free stickers, of course! - Charitable gift matching up to $250/yearly - Health insurance options (insurance options include an HSA with a $1k company contribution) - Dental and Vision Insurance - Employee Assistance Program for employees and household family members - Paid Parental Leave

Role Description We're looking for Japanese speakers for several different projects right now! Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too! - Communicate with customers via phone, chat & e-mail - Track and follow cases to ensure they closed in an efficient and timely manner - Maintain high customer satisfaction, representing a major brand - Provide and maintain strong, professional relationships with all partners and show empathy at all times - Work towards reaching targets as set out by client statement of work as well as internal targets Qualifications - Fluency in Japanese - Very good communication skills in English - Exceptional communication & soft skills, as well as problem-solving skills - Computer knowledge/tech savviness - Resourceful, able to multitask - Thrive as a team player in a fast-paced, high-energy, change-oriented environment Benefits - Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you) - Competitive monthly salary + 2 extra salaries per year - Health care benefits and numerous other discounts - Full training by certified instructors - Professional growth & development opportunities - Special events as well as community & social responsibility initiatives - Free online Greek language courses - State of the art premises, providing a great working environment with relaxing break areas - Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

- Handling inbound calls professionally and efficiently. - Responding to customer inquiries and resolving issues via email communication. - Completing daily administrative tasks to support customer service operations. - Assisting customers with product information, orders and after-sales service. - Ensuring a high level of customer satisfaction through effective problem-solving. - Collaborating with team members to optimize customer experience processes. - Maintaining accurate records of customer interactions and transactions. - Adhering to company policies and procedures to uphold service standards.