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Systems Analyst II – MVNO
Location
Brazil
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Systems Analyst II – MVNO
UltraCon Consultoria
• Provide support and maintenance for critical systems in the MVNO environment. • Perform analysis and resolution of 1st and 2nd level incidents, including root cause investigation. • Monitor environment behavior after changes and deployments. • Analyze data flows between different databases and integrations. • Investigate inconsistencies in records, tables, integrations, and data pipelines. • Perform technical troubleshooting using SQL, logs, scripts, dashboards, and observability tools. • Collaborate with development, infrastructure, and operations teams to resolve complex incidents. • Create and maintain technical documentation for data flows, integrations, data standards, and operational procedures. • Interpret relational models, application diagrams, sequence diagrams, and UML documentation. • Propose continuous improvements to data pipelines to ensure greater efficiency and operational reliability. • Support corrective and workaround actions of low to medium complexity in the production environment.
Job Requirements
- Solid experience supporting and maintaining production systems.
- Experience with technical troubleshooting and investigation of critical incidents.
- Strong knowledge of SQL and interpreting complex queries.
- Experience with multiple databases:
- ◦ SQL Server
- ◦ Oracle
- ◦ MySQL
- ◦ PostgreSQL
- Knowledge of system integrations:
- ◦ ETL
- ◦ APIs
- ◦ Replications
- ◦ Messaging
- Ability to read and analyze logs and monitor processes.
- Basic knowledge of data modeling and information architecture.
- Familiarity with observability and monitoring tools.
- Experience with Salesforce:
- ◦ Sales Cloud
- ◦ Service Cloud
- ◦ SOQL
- ◦ OmniChannel
- ◦ OmniScript
- ◦ Order Management
- Experience reading:
- ◦ Application diagrams
- ◦ Relational diagrams
- ◦ Sequence diagrams
- ◦ UML documentation
- Ability to produce technical and operational documentation.
- Experience in root cause analysis and incident resolution.
Benefits
- Remote work
- Working hours: 9:00 AM to 9:00 PM (12x36 shift)
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