• Optimize and develop clinical workflows to support both clinician and patient experience • You will develop mastery using EHR systems and our internal tools to help create best in class clinical workflow and processes • Receive, monitor, and analyze incoming lab results daily, following appropriate escalation procedures when necessary • Collaborate with key external vendors and suppliers to enable the delivery of lab and imaging services • Monitor clinic phone - handling patient, clinician, lab, and pharmacy calls • Work in collaboration with pharmacy, insurance, and enterprise partners on resolution of escalated patient or partner issues. • Required-on call shifts monitoring Critical Lab Phone Line - (24/7) • Prepare prior authorizations requests • Efficiently process and send EMR Requests • Additional clinical and administrative duties as required

Title: Clinical Trial Associate/Sr. Clinical Trial Associate, Clinical Operations Location: Cambridge United States hybrid And Remote US Job Code: 2413 # of openings: 1 Job Description: Who we are: At Agios, we are fueled by connections to transform rare diseases. We foster an inclusive, collaborative culture – one that sparks bold thinking and strengthens our connections with each other and with the rare disease communities we serve. We embrace diverse backgrounds with respect, active listening, and a commitment to inclusion – because our differences shape how we hire, collaborate, and innovate. Our team’s proven track record of executional excellence, combined with our depth of expertise and dedication, enables us to develop innovative medicines that reflect the priorities of rare disease communities. Our commitment is more than scientific – it’s deeply personal, grounded in the meaningful connections we have built. The impact you will make: Agios Pharmaceuticals is searching for a dynamic CTA/Sr. CTA to join our growing Clinical Operations team. We want someone who cares about this important work, and who’s driven to connect to our mission of helping these patient communities. The CTA/Sr. CTA will administer, maintain, and coordinate the logistical aspects of clinical trials and participate in a variety of clinical activities to support and facilitate the efficient conduct of Agios’ clinical research programs. The CTA/Sr. CTA will focus on providing support during clinical study planning, the development and production of timelines, budgets, various study plans, and throughout the duration of the assigned clinical trial(s). They will adhere to intended timelines and achievement of study goals while ensuring quality in accordance with FDA, EMA, GCP, and ICH guidelines What you will do: - Partner with Clinical Operations Trial Managers and cross-functional teams to support the planning, coordination, and day-to-day execution of clinical trials across the study lifecycle, including but not limited to issue tracking, protocol deviation review, and study status reporting, to help ensure quality, timeliness, and achievement of study goals - Serve as a point of contact for CROs, vendors, investigators, and clinical site staff to support study deliverables, effective communication, and strong working relationships. - Coordinate study and project meetings, including schedules, agendas, minutes, and action items, and support process improvement, training, inspection readiness activities, and mentoring opportunities, as appropriate. - Assist in the preparation, review, and maintenance of study documentation, including training records, regulatory packets, informed consent forms, site materials, etc. - Manage country specific insurance certificate requirements - Support or Lead Trial Master File (TMF) activities, including document submission, quality review, collection of trial documents, and coordination with CRO partners to help maintain TMF completeness and inspection readiness. - Contribute to safety reporting compliance, data review support, and identification or escalation of study risks and operational issues, as needed. - Coordinate and track clinical supplies, equipment, and study-specific laboratory samples to support ongoing trial activities, as appropriate What you bring: - Bachelor's degree is required (scientific/health care field preferred) - 2+ years’ experience in relevant field (e.g. clinical site, CRO, Sponsor or clinical trial vendor) - Strong skills in collaboration, communication, organization, attention to detail and multi-tasking - Sound analytical and problem-solving skills; ability to act with a consistent sense of urgency - Understanding of ICH-GCP guidelines, clinical trial monitoring, and/or regulatory compliance preferred - Must be comfortable working in a fast-paced environment with demonstrated ability to manage multiple competing tasks and demands Concerned that you don’t check off every box in the requirements listed above? Please apply anyway! At Agios, we value each other’s differences and recognize that teams thrive when everyone brings their unique experiences to the table. We are dedicated to building an inclusive, diverse, equitable, and accessible environment where all employees can bring their whole selves to work. If you’re excited about this role but your previous experience doesn’t align perfectly with the job description, we still encourage you to apply. You may be just the right candidate for this role or another opening! Work Location: Location Agnostic: Work location for this role is based on employee's individual preference. This role has the ability to be either remote in the US or hybrid in our Cambridge Headquarters. Hybrid schedules vary but are generally less than 3 days per week onsite and hybrid employees are expected to live within commutable distance to our Cambridge Headquarters. Remote employees work entirely from home except for attending Company sponsored events/ meetings. For employees who choose to work remotely, travel may be required for certain company events commensurate to the above job description.. What we will give you: - Deliberate Development. Your professional growth as one of our top priorities. - Flexibility. We’re all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity. When you’re at your best, we’re at our best. - Premium benefits package. We invest in the health, wellbeing, and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team. For more detail on the benefits we offer at Agios, visit the Inside Agios section of our website. - Competitive and equitable performance-based compensation. This includes base salary and both short- and long-term incentives that are connected to our business strategy and vary based on individual and company performance. - The current base salary range for this position at the Sr. Clinical Trial Associate level is expected to be between $82,022 and $123,033 annualized and the current base salary range for this position at the Clinical Trial Associate level is expected to be between $66,518 and $99,777; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators. - Psychological safety. We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries. - Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We’re continuously looking to improve the inclusivity of our workforce. - Commitment to community. We’re an active participant in the communities that surround us – the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked.

Title: Primary Care Associate I Location: United States Job Description: Position Summary: The Primary Care Associate I provides exceptional service and support to our banking customers. Primary point of contact for customers and ensure customer satisfaction. Responsible for maintaining accurate records of interactions and cross collaboration across the organization. Essential Functions - Manage and resolve customer inquiries and issues using the customer relationship management (CRM) system - Maintain accurate records of customer interactions and transactions - Handle inbound and outbound phone calls with professionalism and efficiency - Regular, reliable, and predictable attendance Marginal Functions - Provide outstanding customer service and ensure customer satisfaction - Provide general support to customers during online account opening - Collaborate with team members and internal stakeholders to improve customer service processes and outcomes - Troubleshoot and resolve issues related to online banking services - Provide general support to PCB's in customer relationship management - Stay current on product knowledge and company policies to provide accurate information to customers - Establish, maintain and enhance a relationship for business development opportunities if needed - Maintain compliance with and adhere to all state and federal regulations and Bank policies and procedures, including, but not limited to Bank Secrecy Act, SAR, CTR, FACT ACT, Community Reinvestment Act, EEO, and fair employment practices - All other duties as assigned Minimum Educational & Experience Requirements - Bachelor's degree (preferred but not required) - Previous banking experience preferred, including proven ability in sales and lending and consumer onboarding Minimum Skill Requirements - Communicate effectively via email with internal and external stakeholders - Strong problem-solving abilities and attention to detail - Proficiency in using CRM software and other relevant tools - Ability to handle multiple tasks and prioritize effectively - A positive attitude and a passion for helping customers Physical Demands In terms of an 8-hour workday, "occasional" equals 1% to 33%, "frequent" equals 34% to 66% and "continuous" equals 67% to 100%. However, some duties are performed monthly, annually or sporadically throughout the year and are essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position, if the accommodation does not impose an undue hardship that would require significant difficulty or expense. - Continuous stationary position, particularly, but not limited to, at a desktop computer - Continuous repetitive use of hands/arms; particularly concerning to typing, writing, phone & computer use - Continuous communication: verbal and written, in-person, phone and electronic Work Environment - Remote with some travel to other locations

• Oversee daily site operations—including collection management, facility requirements, military engagement, and data dissemination • Manage on‑site operations including flight operations, collections, processing, administration, logistics, aircraft maintenance, personnel welfare, facilities, communications, and host‑nation subcontractors • Coordinate daily operational planning , scope, design, and execution • Maintain oversight of deployed staff, equipment, and operational readiness • Contribute to the development, refinement, and implementation of operating procedures • Conduct site audits for compliance with Government metrics • Partner with Lead Pilots to support Flight Operations Management • Enforce flight standards and regulatory compliance to ensure safe operations • Monitor and track flight status and mission execution • Support CONUS Resource Managers with scheduling, logistics, procurement, and pre‑deployment coordination • Resolve operational issues and maintain open communication with program management and customers • Submit accurate daily flight operations reports and prioritize intra‑theater flight requirements • Develop site stand‑up, shutdown, and mobilization plans, including accurate lead‑time estimates for customer and PMO briefings • Provide timely updates and reporting to CONUS and OCONUS leadership • Perform additional duties as required to ensure program responsiveness