We’re looking for a Help Desk Specialist to join our IT team, supporting employees across Lightricks and help them overcome any IT end-related issues they might be having. You’ll be the first point of contact for technical issues, troubleshooting hardware, software, and company systems, while supporting onboarding, off-boarding, and day-to-day IT needs. You’ll also maintain IT equipment and help improve internal support processes, including leveraging tools and automation to work more efficiently. This role is ideal for someone who is organized, proactive, and takes pride in delivering excellent end-user support. You enjoy building strong working relationships, helping others overcome technical challenges, and continuously finding smarter, more efficient ways to solve problems - including using modern tools and AI to improve how work gets done. What you will be doing - Provide day-to-day technical support for employees (hardware, software, and applications) - Troubleshoot and resolve issues related to laptops, peripherals, operating systems, company systems and applications - Manage and prioritize incoming support requests through a ticketing system - Guide and support employees through technical issues in a clear, patient, and professional manner - Set up and maintain user accounts, including password resets, permissions, and access management - Onboard and offboard employees (account setup, equipment provisioning) - Maintain and update internal documentation, user guides, and knowledge base articles Your skills and experience - 1+ year experience in a Help Desk / IT Support role (or equivalent experience) - Hands-on experience troubleshooting hardware, software, and user issues - Experience supporting video conferencing tools (e.g., Zoom, Google Meet) - Familiarity with networking basics (DHCP, DNS, SMB, LDAP, etc.) - Familiarity with AI tools (e.g., ChatGPT, Claude or similar) to improve troubleshooting, automation, and support workflows - Experience with macOS and/or Windows environments - Ability to manage and prioritize multiple support tickets - Strong communication skills with the ability to explain technical issues to non-technical users - High attention to detail and strong organizational skills - Proactive mindset with a willingness to learn and grow - Fluent in English (written and spoken) - Experience with at least one IT service point support platform (FreshService, OTRS, ZenDesk, etc.) - a plus - Extensive knowledge of Mac and experience with iOS - a plus Who we areLightricks is an AI-first company creating next-generation content creation technology for businesses, enterprises, and studios, with a mission to bridge the gap between imagination and creation. At our core is LTX-2, an open-source generative video model built to deliver expressive, high-fidelity video at unmatched speed. It powers both our own products and a growing ecosystem of partners. The company is known globally for pioneering consumer creativity through products like Facetune, one of the world’s most recognized creative brands, which introduced AI-powered visual expression to hundreds of millions of users worldwide. We combine deep research, user-first design, and end-to-end execution - from concept to final render - to bring the future of expression to all. Why join usWe’re here to push the boundaries of what’s possible with AI and video - not for the buzz, but for the craft, the challenge, and the chance to make something genuinely new. We believe in an environment where people are encouraged to think, create and explore. Real impact happens when people are empowered to experiment, evolve, and elevate together. At Lightricks, every breakthrough starts with great people and a collaborative mindset. If you're looking for a place that combines deep tech, creative energy, and zero buzzword culture, you might be in the right place. We got you covered!We empower employees with cutting-edge tools and learning opportunities to grow and succeed through workshops, access and training on platforms, subscriptions, and clear guidelines for responsible AI use. We offer Car-to-go subscriptions and run daily door-to-door shuttles from several locations in central Israel, plus free parking and train-station pickups. We’re proud to have 2 chef-led restaurants on site by the legendary Machneyuda Group (yes, that Machneyuda!), plus a bakery nestled in the heart of our office, filled daily with the scent of fresh pastries.