• Responsible for increasing sales of neurovascular products and customer satisfaction within assigned territory. • Work with the Vice President of Sales and Regional Sales Manager on a daily basis to ensure superior customer service and product use. • Develop relationships with existing hospitals, labs, and customers. • Prospect and develop relationships with prospective customers and/or users of Penumbra products, converting them to Penumbra customers. • Secure and/or renew existing orders by coordinating product availability, delivery dates, and inventory levels. • Maintain open communication lines with current and prospective customers on programs, promotions, and pricing trends. • Increase account penetration with orders for new and existing line of products and services. • Commit to travel as necessary for position and product line support.

• Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions. • Engage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations. • Negotiating contract terms, pricing, and other details to achieve favorable outcomes for both the company and the customer, which will maintain and increase revenue through effective contract negotiations • Partner with SAMs, AEs, Technical Account Managers (TAMs) and the Finance team to represent the best interest of NiCE and revenue retention goals • Partner with the finance team to ensure healthy price points • Extending contracts for multiple years • Become intimately familiar with customer contracts and NiCE billing methods • Maintain working knowledge of competitors and what strategy NiCE should develop for counter offers and retaining the customer. • Maintain working knowledge of NiCE products/services • Partner with TAMs, SAMs, and AEs to ensure consistent messaging to the customer • Measure success via tracking of client retention and revenue growth with multiple sources such as Salesforce and Excel. • Communicate effectively and professionally with internal and external stakeholders. • Investigate areas of risk and prepare course of action/recommendations to minimize risk • Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities

• Identify relevant creators, communities, and professional groups aligned with our audience • Evaluate engagement quality (not only followers) • Start outreach conversations via LinkedIn, email, or social platforms • Maintain consistent and professional follow-ups • Build long-term relationships with partners • Keep partners informed about our services and updates • Maintain organized communication records • Become a trusted point of contact • Share partnership terms and referral structures • Track referrals and partner activity • Maintain documentation of agreements • Support onboarding of new partners • Monitor which partners generate opportunities • Identify high-performing channels • Suggest improvements to messaging and targeting • Maintain organized reports • Coordinate with marketing and leadership • Share feedback from partners • Help improve positioning and communication

• Partner with clients, sales teams, and operational departments to proactively oversee the progress of loan pipelines, accelerate the loan process at each critical stage, and navigate any challenges that arise along the way. • Reach out and follow up within 24 hours of the initial approval, followed by a check-in every 72 hours (3 business days) or as needed for any outstanding conditions until they are resolved. • Connect with the client 7 and 3 days before the Closing Date to see if they require assistance with any pending PTD conditions, ensuring a smooth transition to CTC. • Examine conditions for accuracy to avoid piecemeal issues. Collaborate with clients to advocate for a quicker loan process by minimizing turnaround times. • Handle multiple projects effectively, prioritizing seamlessly while maintaining a strong focus on detail and compliance deadlines. • Act as a supportive liaison for clients, sales, and internal operations teams to identify and resolve any loan-related or process issues. • Collaborate with sales and operations leadership to escalate challenges, ensure transparent communication, and deliver effective solutions for clients. • Utilize calm and confident problem-solving skills to address and resolve issues for both internal and external clients, aiming to continuously enhance processes and provide a competitive edge through strong customer relationships and operational excellence. • Encourage and promote constructive feedback from clients, sharing insights with Account Executives and Sales Leadership to uncover sales opportunities or efficiency improvements. • Foster and maintain open communication with both internal and external clients to identify areas for sales opportunities and process improvements. • Serve as a subject matter expert on JMAC policies, procedures, and technology. • Share insights and best practices for success; act as a peer mentor when called upon. • Deliver world-class service through disciplined follow-ups and guidance for our Sales Team and Clients. • Strengthen client relationships and promote growth opportunities by proactively identifying and resolving client challenges. • Cultivate strong interpersonal connections with the Production Team, Operational Associates, and Clients to foster a collaborative work environment, maintain high morale, and encourage retention among all involved parties. • Exhibit genuine empathy for clients’ needs; take ownership of issues until they are fully resolved. • Ongoing familiarity with products, guidelines, policies, and procedures. • Provide backup support for Client Services when needed, utilizing the ticketing system for Client Support. • Act as a subject matter expert on the Client Portal.