Role Description The Industry Manager – Integrated Energy (Energy Resilience) is responsible for developing and advancing Application Engineering & Projects (AEP) opportunities across the U.S. market, with a focus on energy resilience and optimization in enterprise- and campus-scale environments. This role identifies complex customer challenges, translates them into structured and commercially viable project opportunities, and works across sales, engineering, and operational teams to position solutions that align with AEP capabilities and customer priorities. This position is an individual contributor role and does not include formal people management responsibilities. - Lead the development of the Integrated Energy (Energy Resilience) domain across the United States. - Identify and prioritize target markets, including enterprise, campus, infrastructure, and government environments. - Assess fragmented energy ecosystems to uncover opportunities for optimization, resilience, and modernization. - Contribute market insight and domain expertise to national AEP strategy. - Build and maintain a national pipeline of technically viable project opportunities in partnership with sales teams. - Identify inefficiencies and unmet needs across customer energy systems and operations. - Advance opportunities that can be translated into executable AEP projects. - Translate customer challenges into structured energy optimization and resilience concepts. - Partner with Application Engineering teams to define practical, technically sound solutions. - Develop integrated approaches that improve efficiency, system performance, and energy resilience. - Technical domains include microgrids, distributed energy resources (DERs), controls, central plants, combined heat, and power (CHP), solar plus storage, demand response, resilience planning, and grid interconnection. - Convert qualified opportunities into clearly defined project scopes. - Support roadmap development, feasibility assessment, and scope definition. - Contribute to commercial framing, value articulation, and business case development. - Engage energy managers, operations leaders, and infrastructure stakeholders to understand customer priorities and constraints. - Guide customers toward practical, high-value energy programs and project pathways. - Navigate complex stakeholder environments to build alignment and momentum around opportunity development. - Serve as a key interface among sales, engineering, operations, and other internal stakeholders. - Drive alignment and decision-making without direct authority. - Lead opportunity development through influence, coordination, and clear communication. - Ensure a structured transition of qualified opportunities into project execution. - Maintain involvement through early execution to support continuity and successful handoff. - Provide feedback and insights that strengthen AEP processes, offerings, and go-to-market effectiveness. - Serve as a subject matter expert in energy resilience. - Help shape strategy, solution positioning, and capability development within the domain. - Support internal teams with market, customer, and technical insight. - Other duties as assigned by manager. Qualifications - Bachelor’s degree in engineering, energy systems, HVAC/MEP, or a related field. - 7–10+ years of experience in energy resilience, engineering, technical business development, or a closely related field. - Demonstrated ability to translate technical challenges into structured project opportunities. - Working knowledge of integrated energy systems, energy optimization, and resilience-focused solution development. - Demonstrates a willingness to collaborate with others, build relationships, and involve others in decision making. - Demonstrates the ability to deliver results by solving or supporting others in solving problems, prioritizing tasks, and/or resources, and focusing on outcomes. - Demonstrates self-awareness and the willingness to learn and grow, accept changes, and effectively adapt to changing work demands. - Demonstrates the ability to drive customer value through knowledge of the business, putting effort into identifying customer needs, and delivering work to maximize the value for customers. - Demonstrates a willingness to promote the value of improvement and innovation by staying ahead of trends, creating ideas and opportunities, and generating speed. - Demonstrates a willingness to take ownership by making decisions, taking responsibility, and driving things forward. Preferred Qualifications - Experience with the Resource Efficiency Manager (REM) program or equivalent models. - Experience in government, institutional, campus-scale, or complex infrastructure environments. - Proven success delivering energy optimization, efficiency, or resilience-focused initiatives. - Experience shaping and developing opportunities, not solely closing pre-defined solutions. Measures of Success - Development of a strong national pipeline of qualified, executable AEP opportunities. - Conversion of qualified opportunities into executable AEP projects. - Effective cross-functional alignment throughout opportunity development and transition. - Expansion of AEP opportunities within enterprise, campus, and infrastructure accounts. Essential Job Functions - Must be able to travel by air. - Occasional overseas travel for extended periods required. - Occasional Domestic Travel required. - Must be able to sit for extended periods of time. - Must be able to communicate effectively in English. - Must be able to lift 25 lbs. - Regular and on-time attendance. Benefits - Generous benefits package that includes medical, dental, and vision coverage. - 401k matching. - Generous time off package. - 16 weeks fully paid maternity leave. - 10 weeks fully paid paternity leave. - Life insurance. - Short & long-term disability assistance. - Additional benefits available.

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Role Description Onebeat is looking for a Senior Customer Success Manager to join our growing LATAM team. This is an independent contractor engagement — you will work on an invoicing basis with no employer-employee relationship. We prefer candidates based in Colombia or Mexico, but will consider strong profiles from other countries in the region. You will own a portfolio of retail and supply chain customers across LATAM, driving adoption, satisfaction, and long-term value realization. You'll work closely with our product, engineering, and data teams — and travel to customer sites when needed. What You Will Do - Customer Portfolio Management - Own a book of business and drive overall account health, satisfaction, and retention - Lead regular cadence calls, QBRs, and strategic planning sessions - Monitor system adoption and usage, identifying risks and growth opportunities proactively - Retain and grow accounts through structured engagement and measurable value delivery - Onboarding & Delivery - Lead customer onboarding end-to-end and ensure seamless go-lives - Collaborate with cross-functional project teams (TAM, engineers) to deliver solutions on time and within scope - Track milestones, dependencies, and risks with precision - Customer Growth & Expansion - Identify upsell and expansion opportunities through ongoing engagement - Partner with Sales and Account teams to support growth initiatives - Drive measurable customer outcomes and long-term ROI - Cross-Functional Collaboration - Partner with Product, Engineering, Support, and Data teams to resolve issues and implement solutions - Translate customer feedback into actionable insights for internal teams - Reporting & Visibility - Maintain accurate records in HubSpot; communicate updates via Slack and internal reports - Provide regular updates to senior leadership on customer health, risks, and key metrics Qualifications - 2–5 years of experience in Customer Success or Project Management in a SaaS company - Hands-on experience with retail operations: inventory planning, demand forecasting, replenishment, assortment/merch planning, pricing, or promotions - Bachelor's degree required; Industrial Engineering preferred - Spanish — native or mother-tongue level - English — fluent (written and spoken) - Strong analytical skills; proficiency in Excel required, SQL a plus - Excellent communication, relationship management, and organizational skills - Comfortable managing multiple priorities and working cross-functionally Requirements - Background in consulting or ERP implementation (nice to have) - Experience in Retail Fashion or Inventory Management software (nice to have) - Exposure to Fintech or SaaS environments (relevant if no retail background) (nice to have) Engagement Terms - Contract type: Independent contractor (freelance / invoicing basis) - Location: Remote, based in Colombia or Mexico (other LATAM countries considered) - Travel: Occasional travel to customer sites required

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