• Drive the Operating Rhythm of the MSO Executive Office. • Build and lead the daily operational cadence of the President's office — including preparing materials for leadership meetings, board presentations, and executive offsites, and ensuring that the right people have the right information at the right time. • Serve as the connective tissue between the President's priorities and the broader MSO leadership team, translating direction into structured, actionable plans. • Lead and Advance Cross-Functional Strategic Initiatives. • Own the end-to-end project management and execution of enterprise-wide strategic initiatives — including those that fall between departments, span multiple leadership areas, or require orchestration across functions that no single team owns. • Track milestones, manage dependencies, escalate risks, and ensure that action items are followed through to completion without requiring the President to manage every workstream directly. • Serve as the President's Thought Partner and Information Hub. • Act as an extension of the President — filtering and prioritizing incoming inquiries, assessing requests for urgency and appropriate routing, and standing in on meetings where the President's presence is needed but their bandwidth is constrained. • Provide analysis, recommendations, and options on high-stakes decisions, offering a well-informed, independent perspective that challenges assumptions and surfaces what the President needs to know to act with confidence. • Monitor and Advance Progress Against Organizational Priorities. • Proactively track the MSO's highest-priority commitments and initiatives, identifying early warning signs of delays, misalignment, or execution gaps before they escalate. • Facilitate Cross-Functional Communication and Stakeholder Alignment. • Foster integration and collaboration across MSO functions and enterprise stakeholders by creating and maintaining the communication frameworks, meeting structures, and relationship management systems that keep the organization aligned.

Role Description As Chief of Staff, you’ll work directly with the CEO as a strategic thought partner and operator across company operations, go-to-market efforts, and high-priority initiatives. You’ll help identify priorities, bring structure to ambiguity, and turn ideas into action. This is a high-ownership, cross-functional role for someone who likes to move fast and shift seamlessly between strategy and execution at a growing startup. It’s a great fit for someone who wants exposure to all parts of a company. We’re looking for someone who loves bringing order to ambiguity, notices broken systems and instinctively wants to fix them, and is energized by the opportunity to help shape how the company scales. We’re also looking for someone energized by the opportunity to build better tech for public servants doing critical work. What Your First 6 Months Could Look Like - Launch and own high-priority initiatives, such as: - Build dashboards and operating rhythms that give leadership visibility across the business - Partner with growth and finance teams to strengthen RevOps processes and forecasting - Identify and roll out AI tools and automations that help the team move faster - Drive complex enterprise opportunities, from pricing analysis to partnership strategy - Redesign our recruiting and onboarding process for a growing team - Prepare materials, analysis, and recommendations for investor discussions Key Responsibilities - Build and improve how the company runs - Create scalable processes and operating rhythms that keep the company organized and moving - Identify friction across teams and implement solutions that improve execution - Build systems that provide visibility into key business metrics and progress - Drive strategic initiatives and company priorities - Own cross-functional projects from scoping through execution - Conduct market and competitive analysis and develop recommendations that inform company decisions - Create leverage for leadership by ensuring critical priorities move forward or standing up new functions (e.g., referral/channel partnerships) - Support investor communication and financial planning efforts - Scale the business through operations and technology - Strengthen RevOps processes and internal systems that facilitate growth - Help attract exceptional talent and build scalable hiring processes - Identify and implement AI tools, automations, and internal systems that help the team move faster and work smarter Qualifications - 3-5 years of experience in ops, chief of staff, consulting, finance, or a high-velocity startup - An excitement to build from scratch in addition to tweaking process that already exists - Strong technical aptitude and comfort picking up new tools quickly, including AI - Excellent judgment on prioritization and when to pull in others Benefits - Competitive salary, meaningful equity, health benefits, and flexible work arrangements as part of our first 30 employees. - Work directly with founders every day and have real influence on how the company is built. - Broad exposure across product, customers, fundraising, and operations from day one. - Help build the systems and culture of a fast-growing, venture-backed company. - Solve meaningful problems that make government more effective for millions of people.

Role Description Drawing on critical race theory and studies of ethnicity, this course examines social diversity in Canada with an emphasis on race and ethnic relations. Topics include: - Representations of racial difference - Institutional racism - Colonialism - Policies of immigration and multiculturalism Qualifications - Master’s Degree - Sociology or related discipline - Applicants must demonstrate professional training and/or experience relevant to the substantive content of the course. - University teaching experience (course directorship; tutorial leadership not considered) - Evidence of explicit sociological orientation Requirements - Salary: $9913.75 subject to CA Article #25 - Application Deadline: June 11, 2026, 11:59 pm - Submit with Application: - CV (required) - Candidate Application Form (CAF) - Required for External Applicants: - Names and Contact Information for Referees - Evidence of Good Teaching - Verification of highest degree - Optional: - Cover Letter - Teaching Dossier - Sample Course Outline Benefits - This appointment is in accordance with the Contract Teaching Faculty and Part-time Librarians Collective Agreement. - All applicants are assessed using both the “Appendix H: Assessment of CTF Candidates under 13.6.1” in the collective agreement and the program specific rubric. - Assessment of your application will be based primarily on the Candidate Application Form (CAF).

Role Description The Chief Services and Delivery Officer (CSDO) is an important member of the executive leadership team and the executive owner of Versaterm’s most important outcome: delivering on our promise to customers. Versaterm’s reputation is earned and sustained through the excellence of our service delivery, customer support, and customer success operations. This role ensures that every customer interaction reflects Versaterm’s commitment to operational excellence, trust, and long‑term partnership, driving measurable outcomes that reinforce customer satisfaction, retention, and growth. The CSDO is accountable for transforming and leading a unified, enterprise-scale services and delivery organization across a diverse portfolio of acquired products and business units. This role is responsible for modernizing how Versaterm implements, supports, and scales its solutions - evolving from product‑centric delivery silos to an integrated, flexible, and repeatable operating model. Equally important, the CSDO will champion the strategic adoption of AI across the services organization—deploying intelligent automation, AI-assisted implementation tooling, and AI-powered customer support capabilities to improve speed-to-value, reduce manual effort, and deliver more proactive, data-driven customer experiences. Central to this mandate is building a high-performing, adaptable talent model that enables greater mobility, skill development, and capability sharing across adjacent products and customer needs. This role extends beyond operational leadership. It is a strategic lever for growth, customer retention, and product adoption—ensuring that delivery is not only efficient and scalable but a true competitive advantage. What You Do - Set the enterprise vision and strategic direction for all aspects of customer delivery, including implementation, support, professional services and customer success—ensuring a consistently exceptional client experience across the full customer lifecycle. - Lead the transformation of delivery functions across acquired businesses, integrating disparate approaches into a cohesive, scalable enterprise framework with standardized processes, tools, and performance expectations. - Build and scale a modern SaaS delivery model that balances standardization with the flexibility required for complex, mission-critical implementations. - Oversee customer and technical support operations, ensuring responsiveness, accountability, and a consistently high-quality support experience across all client segments. - Define and execute the strategy for AI-powered customer support, including intelligent case routing, AI-assisted agent tooling, self-service knowledge automation, and predictive issue resolution—reducing time-to-resolution while improving customer satisfaction. - Drive the integration of AI and automation into implementation workflows—leveraging AI-assisted configuration, data migration tooling, intelligent testing, and guided deployment playbooks to accelerate time-to-value and reduce implementation costs. - Strengthen executive-level client relationships, positioning delivery as a strategic partnership that drives adoption, retention, and long-term value realization. - Partner cross-functionally with Product, Sales, and Engineering to ensure alignment between product design, customer expectations, and delivery capabilities. - Drive continuous improvement across all delivery functions, using data, metrics, and client feedback to enhance performance, predictability, and outcomes. - Establish and operationalize clear KPIs and reporting frameworks that provide visibility into delivery health, customer outcomes, and organizational performance. - Leverage AI-driven analytics and customer health scoring to shift from reactive support to proactive customer success, identifying at-risk accounts and expansion opportunities before they surface through traditional channels. - Build, lead, and inspire a high-performing leadership team, fostering a culture of accountability, operational excellence, and customer-centric thinking. Qualifications - Proven executive leadership experience leading large-scale services, delivery, or customer success organizations within a complex, technology-driven environment. - Demonstrated success transforming and scaling delivery functions—particularly across multiple business units, acquisitions, or product lines. - Deep expertise in cloud-native, enterprise SaaS delivery models, including implementation, support, and customer success, with a strong understanding of how delivery drives retention and growth. - Hands-on experience with cloud platform migrations and the operational shifts required to support multi-tenant, continuously deployed environments. - Track record of building and operationalizing scalable delivery frameworks while improving consistency, efficiency, and customer outcomes. - Experience designing and leading flexible talent models that enable cross-functional capability sharing and adaptability. - Exceptional stakeholder leadership skills, with credibility at the executive level both internally and with customers. - Experience operating in high-growth, PE-backed, or transformation-oriented environments is preferred. - Familiarity with mission-critical or public safety technology environments is a strong asset. - Background in cloud-based software delivery and modern support models. - Strong data and analytics orientation, with experience building and using operational dashboards, customer health metrics, and AI-driven insights to inform strategic decisions. Requirements - This position requires a security clearance from the Government of Canada. - Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. - Specific customer contracts may impose additional security verification requirements. - Obtaining and maintaining all required security clearances is a condition of employment. Benefits - Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. - The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. - In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. Company Description Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology.