Title: Quality Assurance Manager Location: USA VA Home Office (VAHOME) Job Description: Job Description: The Quality Assurance (QA) Manager supports the Operations function by ensuring service quality, operational stability, and SLA compliance across a federal enterprise platform. Reporting into the Operations organization, this role focuses on production service delivery and operational performance rather than traditional software development testing. The QA Manager serves as a key partner to Operations leadership, providing oversight of SLA management, service quality, and performance governance across hosting/infrastructure, application development, operations, and Tier 1–Tier 3 Service Desk teams. This role ensures that incidents, outages, and service degradations are effectively measured, managed, and continuously improved in alignment with contractual and operational expectations. This is a remote position. However, strong preference for someone local to the Falls Church area for weekly team meetings. Responsibilities: - Support Operations leadership in the definition, validation, tracking, and reporting of SLAs across incident response, resolution, and system performance. - Ensure SLA measurement is driven by ServiceNow (or equivalent ITSM) data including accurate ticket lifecycle tracking. - Maintain clear SLA calculation methodologies including business hours vs. 24x7 and outage vs. service degradation definitions. - Provide visibility into SLA risks and support escalation of potential breaches. - Monitor and manage production service quality across infrastructure, hosting, and application operations. - Support release readiness, deployments, and post-implementation validation activities. - Ensure operational processes align with system reliability, availability, and performance expectations. - Ensure quality across Tier 1–Tier 3 support including ticket intake, categorization, prioritization, and escalation. - Validate adherence to Help Desk SOPs including communication standards and ticket lifecycle governance. - Drive improvements in first-touch resolution, backlog reduction, and ticket quality. - Identify recurring incidents and support initiation and management of Problem records. - Coordinate root cause analysis efforts across operations and engineering teams. - Ensure corrective actions are defined, tracked, and completed. - Collaborate with infrastructure teams to ensure performance aligns with service levels. - Validate monitoring, alerting, and capacity management practices. - Review system performance trends and operational health metrics. - Develop and maintain SLA and operational performance reporting. - Ensure reports are accurate, auditable, and traceable to ITSM data. - Support governance reviews with data-driven insights. - Ensure alignment with federal security and compliance frameworks (FedRAMP, FISMA, NIST). - Support audit readiness, evidence collection, and continuous monitoring activities. - Ensure secure handling of sensitive data. - Analyze operational trends across incidents, SLAs, and performance. - Recommend and implement improvements to processes and workflows. - Maintain SOPs and operational documentation. - Coordinate with development teams for production defect resolution and release readiness. - Ensure issues are documented and prioritized based on operational impact. - Serve as the operations-aligned quality voice to development teams. Required Skills: - Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). - 5+ years of experience in IT Operations, Service Quality, or IT Service Management in a federal or regulated environment. - Must have experience managing SLA's. - Experience with ServiceNow or similar ITSM platforms. - Experience with SLA management, incident/problem management, and reporting. - Working knowledge of FedRAMP, FISMA, NIST 800-53, and ITIL practices. Desired Skills: - Experience supporting hosting, infrastructure, or cloud environments. - Familiarity with APM tools and enterprise integrations. - Certifications such as ITIL, Security+, or CISSP - Strong operational mindset focused on service delivery and reliability. - Ability to work effectively within an Operations-led environment. - Data-driven approach to SLA performance and continuous improvement. - Strong communication skills and attention to detail. The likely salary range for this position is $114,750 - $155,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options: Hybrid Work Location: Any Location / Remote Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Title: Site Manager Location: Hudson, Waltham, United States Part Time Job Description: Make a difference with your mornings! Community Nutrition Program seeks a Part-Time Dining Site Manager in Northborough and Hudson to help run our community dining program for older adults. This program helps alleviate hunger and isolation among the elderly by providing nutritious meals in a community setting where attendees can socialize together and with volunteers and staff. This position offers $18.00/hour for a 15-hour work week: Monday-Friday from 10:00 AM- 1:00 PM. Benefits include paid holidays, sick, and vacation time. QUALIFICATIONS: - Must be organized, efficient, and enjoy working with older adults. - Willing to occasionally cover at other dining sites as needed and be able to lift 25 lbs. - Willing to attend staff meetings every other month at Springwell in Waltham. - Some experience with technology (i.e. iPad, iPhone), preferred. - A reliable car, current driver's license, and safe driving record required. - Some experience in human services work, preferably with older adults , preferred. - Experience with food service a plus. ABOUT US: For more than 40 years, Springwell has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence. We are committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference - each and every member of our staff. We are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities. We believe in and are looking for new staff who embrace: - Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support. - Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service. - Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.

• Becoming the #1 reflex for more than 6 million users 👑 • Develop and optimize our Rent agency network with a fleet of several hundred vehicles for the North of Germany • Help drive growth and shape the future of our SaaS business • Improve business KPIs by providing training and coaching • Operational advice and guidance on how to manage car rental company activity • Support their sales area within the German organization • Acquisition of license partners • Sale of VaaS (Vehicle as a Service) products to license partners • Increasing Rent registrations per license partner • Business consulting / Potential and economic analysis • Industry-specific consulting • Segment / vehicle / capacity analysis • Creation and monitoring of action plans • Local market development • Basic training and instruction of employees on technical and IT topics • Training / coaching • Support / taking on tasks within competence teams

Role Description Aktuell suchen wir einen Deal Execution Manager (m/w/d), der unsere M&A-Mandate operativ orchestriert und unseren Deal Lead Lucas Beier substantiell entlastet – ohne dabei Geschwindigkeit oder Deal-Qualität zu verlieren. - Deal-Orchestrierung über alle Phasen: - Steuerung der operativen Dealabwicklung über alle Phasen unseres D4U-EXIT-Systems – von Optimierungsprozess, Datenraum-Setup und Investorenbriefing über Angebotsverhandlung, LOI, Due Diligence bis zu Signing und Migration. - Sicherstellung, dass Schnittstellen sauber laufen und keine Themen verschleppt werden. - Mandanten- und Käuferkontakt: - Begleitung von Mandanten- und Käufergesprächen. - Eigenständige Statusupdates und konsequentes Push- und Reminder-Management für Käufer und deren Teams durch die Due Diligence. - Im ersten Jahr in Co-Lead mit Lucas, mit wachsender Eigenverantwortung bis hin zur eigenständigen Übernahme kompletter Mandate. - Zeit- und Projektmanagement: - Takten der Mandate zeitlich, Tracking von Meilensteinen und Koordination im Backend über Monday und unseren Performance-Tracker. - Pünktlichkeit, Verbindlichkeit und sauberes Tracking sind Dein Standard. - Steuerung der Inhouse-Teams: - Steuerung unserer spezialisierten Fachteams (Finance & Tax, E-Commerce & Operations, Deal-Management, Marketing & PR) modular pro Mandat. - KI-gestütztes Arbeiten: - Aktive Nutzung unseres internen AI-Stacks (Claude, GPT n8n, Make, etc.) zur Effizienzsteigerung Deiner eigenen Deal-Workflows. - Schnelles Einarbeiten über KI-aufbereitete Wissensbestände und Aufzeichnungen. - Unterlagen & Verhandlungsbegleitung: - Vorbereitung und Vergleich von Käuferangeboten. - Begleitung von LOI- und Kaufvertrags-Verhandlungen. - Unterstützung des Käufermanagements und der Einwandbehandlung in der Due Diligence. Qualifications - Erste M&A-Berührung: ein abgeschlossenes M&A-Praktikum oder eine erste Festanstellung mit Deal-Bezug. - Sehr hohe Tool- und KI-Affinität: schnelle Einarbeitung in Monday, Google Workspace, Loom, Performance-Tracker und unseren AI-Stack (Claude, n8n, Make). - Nice-to-Have: E-Commerce-Domänenkenntnis (Amazon FBA, Shopify, D2C, TACOS/ROAS, Sellerboard, Supply-Chain-Mechanik). - Nice-to-Have: 1 bis 4 Jahre Berufserfahrung in einem deal-nahen Umfeld. - Nice-to-Have: vertiefte M&A-Erfahrung mit deutscher LOI-, SPA- und APA-Vertragslogik. - Erfahrung mit Projektmanagement-Tools (Monday, Notion, Asana o.ä.). - Deutschkenntnisse: Muttersprachler. - Englischkenntnisse: Fließend. Requirements - Sehr hohe Selbstorganisation: Du trackst mehrere Live-Deals parallel, ohne dass Bälle fallen. - Ausgeprägter Kommunikationswille: aktives Status-Reporting, proaktives Eskalieren, sauberer schriftlicher und mündlicher Ausdruck. - Nüchtern und deal-erhaltend: strukturelle Sicherstellung, dass Deals zustande kommen. - Schnelle Auffassungsgabe, um Dich in komplexe Deal-Konstellationen, Käufer-Logiken und M&A-Themen einzudenken. - Offener und vertrauensvoller Umgang und hohes Maß an Loyalität. - Strukturierte Arbeitsweise und Organisationstalent. - Hohes Durchhaltevermögen, Ehrgeiz und Selbstbewusstsein. - Positive Ausstrahlung und Grundhaltung zum Leben. - Bereitschaft, wenn notwendig, die Extra-Meile zu gehen. Benefits - Einen sicheren Arbeitsplatz: langfristiges Wachstum. - Tolle Arbeitsatmosphäre: kollegial und familiär. - Wir sind ein Team: flache Hierarchien und offene Feedbackkultur. - Einblick in echte Deals: Automatisierung für M&A-Transaktionen im Millionenbereich. - Weiterentwicklungsmöglichkeiten: steile Lernkurve an der Schnittstelle von KI, Automatisierung und M&A. - Attraktive Zukunftsaussichten: Möglichkeit auf eine Führungsrolle und exzellente Bezahlung. - Moderne Arbeitsgeräte: Laptop deiner Wahl.