• Serve as the primary liaison for existing groups, maintaining positive relationships, and driving group satisfaction and retention • Attend virtual and in-person client meetings across Florida to build relationships with groups, conduct education meetings, and provide enrollment support • Lead renewal discussions, including negotiating terms and pricing to drive retention while balancing business objectives and client needs • Proactively identify potential obstacles to group success and collaborate with internal teams to develop strategic solutions • Collaborate closely with internal teams to ensure seamless implementation and optimize the group experience • Oversee resolution of escalated issues by responding swiftly and managing client inquiries, concerns, and requests • Be a part of a cutting-edge, fast-growing team

Role Description - Lead and coordinate the work of two operational teams within the partnerships function, ensuring clear ownership, accountability, execution quality, and continuous process improvement. - Drive the onboarding of PSP companies onto processing channels brought in by the business development team - from first contact through to live transactions. - Build, maintain, and scale integrations with new and existing partners, ensuring smooth technical and commercial setup processes. - Own and oversee a portfolio of merchant accounts across multiple partner channels - monitor performance, identify risks, and drive resolution. - Maintain and continuously improve the partner risk register, proactively managing compliance, IPS, acquirer, and operational risks. - Oversee merchant account infrastructure, including volume limits, transactional activity, statuses, and operational history. - Review, negotiate, and optimize commercial terms including processing rates, settlements, rolling reserves, and deposits. - Manage incoming partner-related requests across compliance, IPS, operational, and acquirer matters - ensuring timely coordination and resolution. - Resolve settlement delays, operational escalations, and debt-related issues directly with partners. - Identify opportunities to scale partner capacity, improve operational efficiency, and optimize existing payment solutions. - Collaborate closely with Business Development, Routing, Compliance, Finance, and Operations teams to support sustainable partner growth and operational stability. - Contribute to the development and standardization of internal partnership processes, reporting, and operational controls. Qualifications - Previous leadership experience within partnerships, account management, operations, or payment infrastructure teams. - Proven ability to lead and coordinate multiple teams in a fast-paced fintech, acquiring, or payment infrastructure environment. - At least 4+ years of experience in account management, partner success, onboarding, or partnership operations within a PSP, acquirer, payment gateway, or payment infrastructure company. - Strong understanding of payment processing, including approval rates, acquiring flows, settlements, risk management, and compliance frameworks. - Hands-on experience managing merchant accounts and PSP relationships with a deep understanding of how the payments ecosystem operates. - Strong operational mindset with the ability to manage multiple priorities, resolve escalations, and improve complex workflows. - Comfortable working with operational dashboards and data; confident Excel skills are required, experience with BI or operational analytics tools is a plus. - Ownership-driven approach - able to proactively identify issues, make decisions, and drive solutions independently. - Strong communication and stakeholder management skills, with the ability to work effectively across technical, operational, commercial, and external partner teams. - Fluent Russian and strong English communication skills. Benefits - An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market! - Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us. - Work with coworkers who are passionate about their business. - Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews. - The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees. - Remote type of work. - Health insurance coverage. - 20 days of vacation time; bank holidays; sick leaves; additional birthday day off.

• Drive revenue growth and new business with a focus on end users and channel partners. • Expand opportunities within existing SMB accounts by collaborating with selected regional channel partners and distributors. • Support and engage channel partners to grow pipelines and increase revenue. • Build relationships by leveraging knowledge of SonicWall’s technology, products, and services. • Plan and execute marketing campaigns within the channel community, including partner recruitment. • Maintain close relationships with channel partners, understanding their business models and processing annual business plans. • Manage pipelines and opportunities through and with channel partners. • Conduct outbound phone, email, and digital communications with current and prospective channel partners. • Serve as a liaison between customers, partners, and the SonicWall sales organization.

• Manage client relationships and develop team service strategy, plan and processes to meet client needs. Provide client advocacy as primary point of contact. • Independently prepare for, plan and conduct client meetings. • Manage preparation of new business RFP’s; market new and renewal accounts; develop and manage service calendars and prepare presentations for new clients. • Provide strategic management new and renewal business risk identification and program design (including contract and claims history review.) • Participate in prospecting activities to both identify and close new business. • Partner with production teams to establish and maintain aligned service offerings and delivery of client needs. • Participate in carrier activities. • Perform as team or subject matter expert and advanced resource. Keep abreast of industry trends, changing markets, reviewing and mastering new or evolving specializations, policies or products. • Perform thorough contract reviews for clients. • Perform database file management and input information. Accurately manage and maintain documents in agency management systems. • May manage and/or train the next level down (i.e. AE may manage and train AMs or ACs.; AM may manage and train ACs) • Other tasks, duties or special projects as assigned. • Requires seasonal or intermittent travelling to visit clients and prospects.