Job Closed
This listing is no longer active.
Ntiva, established in 2004, is a leading provider of IT consulting, managed IT services, cybersecurity solutions, and cloud-based technologies. The company is c
Service Desk Technician II
Location
United States
Posted
21 days ago
Salary
$48K - $55K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Service Desk Technician II
Ntiva
Role Description As a Service Desk Technician II, you will be responsible for managing day-to-day support desk tickets and serving as an elevated resource for client-initiated requests. Your primary focus will be to fully resolve tickets while adhering to Service Level Objectives (SLOs). Additionally, you will work to prevent escalations by providing first-touch resolution whenever possible. Maintaining high-quality service, fast response times, and a customer-focused mindset with clear communication will be essential. The ideal candidate should thrive in a fast-paced environment, demonstrating the ability to switch quickly and effectively between tasks while keeping the customer informed throughout the process. Qualifications - 2-3 years of Help Desk experience - Proficient in supporting, administering, and troubleshooting Microsoft Desktop and Server operating systems and applications - Solid knowledge of Microsoft 365, Google Workspace, Microsoft Exchange, and related email technologies including spam filters - Familiarity in navigating Hyper-V and VMware consoles to troubleshoot virtual machine storage and availability issues - Intermediate knowledge of at least one cloud platform and its console - Experience with software deployments - Familiar with network hardware, including Firewalls, Managed Switches, and WAPs - Familiarity with RAID, NAS, and SAN concepts - Familiarity with Apple macOS - Familiarity with VOIP phone support - iOS and Android experience - Experience generating vendor access accounts while adhering to industry security best practices - Ability to troubleshoot and resolve issues with secure remote access methods - Proficient in creating limited domain user accounts and delegating local server administration as needed - Knowledge of auditing and implementing "need to know" access control and permissions - Experience with managing shared drive permissions and optimizing the use of security groups (e.g., avoiding the default Domain Users group) - Experienced in optimizing, applying, and filtering group policies via item-level filtering and security groups - Familiarity with security tools and best practices for securing client infrastructure - Strong problem-solving skills with the ability to diagnose and resolve technical issues quickly - Capable of providing escalation support and identifying imminent system failures for timely escalation - Ability to identify misconfigured services or applications and escalate appropriately - Ability to document technical processes and solutions clearly - Proficient in reviewing, refining, and creating Standard Operating Procedures (SOPs) Requirements - Strong problem-solving capabilities - Strong organizational and time-management skills, with the ability to manage multiple cases of varying difficulty from multiple clients - Strong attention to detail and accuracy - Excellent communication skills - Ability to understand the business impact of technical problems and solutions - Ability to foster a supportive and collaborative environment - Ability to translate complex technical concepts into simple, easy-to-understand language for non-technical end users - This role involves extended periods of sitting or standing and regular use of computers and office equipment Benefits - The base pay range for this position is expected to be between $48,000 and $55,000 per year, plus an annual on-target bonus. - The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. - Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. Company Description At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities.
Related Guides
Related Categories
Related Job Pages
More Bilingual Jobs
Telehealth Physician - Weight Management
Berry StreetWe believe that children, young people and families should be safe, thriving and hopeful.
Role Description Berry Street is expanding into GLP-1 prescribing and is seeking board-certified Physicians (MD or DO) to join our independent contractor prescriber network. You will provide telehealth clinical evaluations, prescribe and titrate GLP-1 medications for weight management patients, and collaborate with our RD team - all fully remote, on a schedule you control. What You'll Do - Conduct synchronous telehealth evaluations for new GLP-1 patients, assessing eligibility, comorbidities, contraindications, and treatment goals per Berry Street’s clinical protocol. - Prescribe and titrate FDA-approved GLP-1 medications (Wegovy, Zepbound, Ozempic, Mounjaro, etc.). - Manage and supervise follow-up visits, dose titration, side effect counseling, and lab review through a mix of synchronous visits and async chart review, per applicable state law. - Review Berry Street RD care summaries before prescribing encounters and reference documented lifestyle modification history in your clinical documentation. - Sign Letters of Medical Necessity for prior authorization submissions; PA Coordinators handle all ePA logistics and submissions. - Respond to PA appeals requiring clinical input within 48 hours and support renewal PA documentation every 6-12 months. - Participate in Medical Director-led clinical reviews, protocol updates, and quality improvement initiatives to continuously refine the prescribing experience. - Practice within Berry Street’s Professional Corporation (PC) in full CPOM compliance — all clinical decisions are entirely yours. - Maintain active licensure, malpractice coverage, and payer credentialing across contracted states. - Participate in periodic chart audits and quality reviews led by the Medical Director. Qualifications - MD or DO from an accredited U.S. medical school; board-certified in Family Medicine, Internal Medicine, Emergency Medicine, or a related specialty (ABMS or AOA). - Active, unrestricted medical licenses in a minimum of 30 U.S. states; willingness to obtain additional licenses to support patient footprint strongly preferred; IMLC enrollment or eligibility is a significant plus. - Minimum 3 years of post-residency clinical experience managing patients with obesity, metabolic syndrome, or type 2 diabetes. - Comfort practicing in a fully remote clinical environment with proficiency in EHR platforms. - Active NPI and professional liability / malpractice insurance covering telehealth encounters. - Board certification or training in Obesity Medicine (ABOM) is a plus. - Prior telehealth prescribing experience in weight management or metabolic health is a plus. - Licenses in high-volume states (CA, TX, FL, NY, PA, IL, OH, GA, NC, AZ) are a significant plus. Benefits - Total schedule flexibility - set your own hours with a minimum of 10 hours of recurring patient-facing availability per week. - Hourly fee structure - competitive with top telehealth GLP-1 platforms; specific rate shared during interview process. - Guaranteed hours - we guarantee pay for every hour of availability you set in our EHR (Healthie). - Limited administrative overhead - PA Coordinators, MSO billing, and scheduling are handled for you. - Best-in-class PA documentation - Berry Street’s existing RD records mean higher PA approval rates. - Integrated clinical support - RD team manages nutrition, GI side effects, and behavioral change, reducing your burden.
Telehealth Prescribing Physician - Weight Management
Berry StreetWe believe that children, young people and families should be safe, thriving and hopeful.
Role Description Berry Street is expanding into GLP-1 prescribing and is seeking board-certified Physicians (MD or DO) to join our independent contractor prescriber network. You will provide telehealth clinical evaluations, prescribe and titrate GLP-1 medications for weight management patients, and collaborate with our RD team - all fully remote, on a schedule you control. What You'll Do - Conduct synchronous telehealth evaluations for new GLP-1 patients, assessing eligibility, comorbidities, contraindications, and treatment goals per Berry Street’s clinical protocol. - Prescribe and titrate FDA-approved GLP-1 medications (Wegovy, Zepbound, Ozempic, Mounjaro, etc.). - Manage and supervise follow-up visits, dose titration, side effect counseling, and lab review through a mix of synchronous visits and async chart review, per applicable state law. - Review Berry Street RD care summaries before prescribing encounters and reference documented lifestyle modification history in your clinical documentation. - Sign Letters of Medical Necessity for prior authorization submissions; PA Coordinators handle all ePA logistics and submissions. - Respond to PA appeals requiring clinical input within 48 hours and support renewal PA documentation every 6-12 months. - Participate in Medical Director-led clinical reviews, protocol updates, and quality improvement initiatives to continuously refine the prescribing experience. - Practice within Berry Street’s Professional Corporation (PC) in full CPOM compliance — all clinical decisions are entirely yours. - Maintain active licensure, malpractice coverage, and payer credentialing across contracted states. - Participate in periodic chart audits and quality reviews led by the Medical Director. Qualifications - MD or DO from an accredited U.S. medical school; board-certified in Family Medicine, Internal Medicine, Emergency Medicine, or a related specialty (ABMS or AOA). - Active, unrestricted medical licenses in a minimum of 30 U.S. states; willingness to obtain additional licenses to support patient footprint strongly preferred; IMLC enrollment or eligibility is a significant plus. - Minimum 3 years of post-residency clinical experience managing patients with obesity, metabolic syndrome, or type 2 diabetes. - Comfort practicing in a fully remote clinical environment with proficiency in EHR platforms. - Active NPI and professional liability / malpractice insurance covering telehealth encounters. - Board certification or training in Obesity Medicine (ABOM) is a plus. - Prior telehealth prescribing experience in weight management or metabolic health is a plus. - Licenses in high-volume states (CA, TX, FL, NY, PA, IL, OH, GA, NC, AZ) are a significant plus. Benefits - Total schedule flexibility - set your own hours with a minimum of 10 hours of recurring patient-facing availability per week. - Hourly fee structure - competitive with top telehealth GLP-1 platforms; specific rate shared during interview process. - Guaranteed hours - we guarantee pay for every hour of availability you set in our EHR (Healthie). - Limited administrative overhead - PA Coordinators, MSO billing, and scheduling are handled for you. - Best-in-class PA documentation - Berry Street’s existing RD records mean higher PA approval rates. - Integrated clinical support - RD team manages nutrition, GI side effects, and behavioral change, reducing your burden.
Member Support Associate, Bilingual – English/Spanish
Twin HealthTwin Health invented the Whole Body Digital Twin™ to help reverse and prevent chronic metabolic diseases.
• Conduct Sensor Activation visits with new members, ensuring successful connectivity of required sensors • Support a continuous flow of scheduled, member-facing visits throughout the day, with a focus on maintaining quality and consistency across each experience • Engage with members via video and phone calls for a majority of the workday, providing real-time, solution-oriented support in a high-volume, queue-based environment • Handle back-to-back customer interactions across phone, video, and chat channels with minimal downtime • Troubleshoot technical issues efficiently while delivering empathetic, high-quality member experiences • Document all interactions accurately and in real time, ensuring clear visibility across systems and teams • Manage and resolve support cases within a ticketing system • Prioritize and triage inbound inquiries based on urgency and impact, ensuring timely resolution • Consistently meet Service Level Agreements (SLAs) and performance metrics such as first response time, resolution rate, and customer satisfaction • Collaborate cross-functionally to escalate and resolve complex issues as needed • Maintain a strong attention to detail while multitasking across systems, tools, and workflows
Reimbursement Specialist II
Myriad GeneticsWe're a leading genetic testing and precision medicine company dedicated to advancing health and well-being for all.
Role Description The Spec II Reimbursement is responsible for collecting on all outstanding balances for a specific group of payors to ensure maximum reimbursement. This role involves more complex tasks including payor research, root cause analysis, and problem resolution resulting in increased revenue. - Responsible for collecting on all outstanding balances for a specific group of payors to assure maximum reimbursement. - Work aged accounts, process appeals and corrected claims, research and reconcile credit balance accounts, and process adjustments as needed. - Interact with payers and management team to ensure timely collections of accounts. - Demonstrate excellent performance by: - Identifying and resolving AR related issues with sustained improvement in cash collections. - Regularly demonstrating independent collection, problem identification, and resolution skills. - Escalating and resolving issues with payor supervisors, managers, and provider relations. - Participating in team meetings and collaborating with Reimbursement Specialists across the enterprise to replicate payor best practices. - Comply with applicable CLIA, HIPAA, and Compliance standards. Qualifications - High school diploma or GED equivalent required. - 3+ years of experience working in medical billing or revenue cycle. - Proven track record of high performance. - Excellent organizational, communication, multitasking, and teamwork skills. - Regularly demonstrate independent collection problem identification and resolution skills. - Demonstrate ability to escalate and resolve issues with payor supervisors, managers, and provider relations. - Display exemplary teamwork, professionalism, and time management. - Ability to stay updated on industry trends, regulatory changes, and best practices in medical billing and reimbursement. - Proficiency in medical billing software and electronic health records (EHR) systems. - Working knowledge of ICD-10 and CPT codes. Requirements - Lifting Requirements – light work or exerting up to 20 pounds of force frequently. - Physical Requirements – stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. - Use of equipment and tools necessary to perform essential job functions. Company Description For more than 30 years, Myriad Genetics has led the way in precision medicine by delivering important insights to help people make informed health decisions. As a leading molecular diagnostic testing and precision medicine company, we are dedicated to advancing health and well-being for all. Our innovative genetic tests are used across specialties including oncology, women’s health, and mental health, empowering clinicians to personalize treatment and help their patients take proactive steps toward better outcomes. What inspires us – and you – is simple: Every test, every insight, and every patient story emphasizes our commitment to improving lives through science, innovation, and care. Learn more at myriad.com and follow Myriad Genetics on LinkedIn.


