• Providing skilled pediatric Speech Therapy evaluations and treatment via telehealth • Completing timely documentation from evaluation through discharge • Communicating with families to review progress, support carryover, and establish home practice programs • Maintaining HIPAA compliance and client confidentiality • Collaborating with clinical and administrative leadership as needed

• Provide account-specific pricing guidance and quotes for new clients as well as renewals with escalation of complex quotes. • Conduct analysis to identify and communicate the financial impact of pricing decisions. • Collaborate on improving Garner’s pricing models using projected and actual healthcare costs, including understanding the intersection between Garner’s pricing and the impacts on the financial plan. • Assist with building and monitoring mechanisms to understand performance of the book of business and intersection with the financial plan. • Assist in building processes and policies to support continually improving financial planning and pricing decisions. • Maintain pricing models while continually identifying opportunities for efficiencies.

• Build and launch lifecycle campaigns • Implement Customer Journey campaigns in our engagement tools across email, in-app, SMS, and push. • Configure segments, triggers, and workflows based on definitions from your manager and cross-functional partners. • Own QA for your campaigns, including audience checks, testing, link and tracking validation, and monitoring for issues after launch. • Operationalize the unmanaged customer journey • Translate customer/lifecycle journey maps into concrete programs and assets, such as welcome flows, activation nudges, reactivation series, and expansion prompts. • Maintain and update the catalog of live journeys, including documentation, naming conventions, and change logs. • Monitor health signals and triggers • Work with Data and Ops to make sure the right events and properties are flowing into lifecycle tools for targeting and reporting. • Regularly review signal and trigger performance, such as log-in activity, credit usage, feature adoption, and seat changes, and flag issues or opportunities to your manager. • Partner on content and playbooks • Collaborate with Lifecycle Marketing, Support, GTME, and Sales to translate playbooks into lifecycle messages, templates, and sequences. • Gather feedback from customer-facing teams on what is working and help roll those learnings back into programs. • Support experimentation and reporting • Help set up and run experiments across subject lines, offers, flows, and channels. • Pull and organize basic performance data from lifecycle tools and analytics platforms and contribute to campaign and program readouts. • Track and share standard metrics for your programs, such as open and click rates, conversion to key actions, and impact on usage or seats. • Keep the system running smoothly • Proactively identify issues, such as overlapping campaigns, conflicting rules, or stale content, and suggest improvements. • Help maintain consistent processes, documentation, and quality standards across the Digital Success & Expansion pod.

• Facilitate the end-to-end flow of readiness requests from CX pillars and internal teams. • Act as the primary Knowledge Strategy representative for CX Shopper, Customer, and Retailer pillars. • Maintain a tight working relationship with L&D team members to align knowledge and training content development. • Maintain deep familiarity with CX specialist workflows, app interfaces, and contact journeys. • Act on improvement requests from specialists, QA, and Continuous Improvement Analytics. • Directly manage a small team of Knowledge Strategists/Associates. Provide coaching, mentorship, clear direction, and regular feedback. • Ensure all readiness deliverables are error-free, meet content standards, and are adopted quickly by the frontline team. • Lead the team's use of AI-driven tools to streamline content production, improve turnaround time, and scale readiness output.