Role Description Analyzes blueprints, specifications, proposals, and other documentation to prepare labor & material estimates for structural steel, joist & deck products, projects, or services. Trains and/or assists other Estimators. - Reviews data to determine material and labor requirements and prepares itemized lists. - Computes cost factors and prepares estimates used for management purposes such as planning, organizing, and scheduling work, preparing bids, selecting vendors or subcontractors, and determining cost effectiveness. - Consults with clients, vendors, or other individuals to discuss and formulate estimates and resolve issues. - Prepares scope of work along with all exclusions, clarifications, and conditions. Lists all bid documents with dates used in preparation of estimate. - Conducts special studies to develop and establish standard hour and related cost data or effect cost reductions. - Develop and maintain good relationships with customers; coordinate activities with drafting/engineering, sales and estimating, shipping and production departments to determine project schedules. - Knowledge & experience level capable of estimating joist and deck projects of all complexity levels. - Trains and/or assists other estimators when needed. - Reviews work of other estimators. - Perform other duties as assigned by supervisor. - Regular and reliable attendance. Qualifications - Associate degree or equivalent from two-year college or technical school. - 5 years or more of related experience. - Working knowledge of engineering and design concepts in the steel industry with knowledge of joist, girders and deck preferred. - PC skills to include Microsoft Products (Including but not limited to Word, Excel, Outlook). Requirements - Frequent communication with others to exchange information. - Frequent repetition of motions that may include the wrists, hands and/or fingers. - Frequent moving about to accomplish tasks or moving from one worksite to another. - Occasional adjusting or moving objects up to 20 pounds in all directions. - Constantly remaining in a stationary position, often standing or sitting for prolonged periods. - Constant use of computer for prolonged periods. - Constantly thinking and processing information. - Constantly maintaining concentration and focus on tasks. Work Environment - General office environment. - May require occasional exposure to production area with airborne particles, loud noises, and extreme heat and cold. - Personal protection equipment is required when entering manufacturing plant. Disclaimer Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CSC retains the right to change or assign other duties to this position.

• Oversee day-to-day operations across multiple self-storage and real estate assets • Coordinate with property managers, vendors, contractors, and internal team members • Ensure operational tasks, maintenance items, and tenant/customer issues are resolved quickly • Build and improve operational systems, SOPs, and reporting processes • Track property performance metrics, occupancy, delinquency, customer issues, and operational KPIs • Manage task execution across departments and hold team members accountable to deadlines • Assist leadership with operational reporting, project coordination, and strategic initiatives • Support acquisition onboarding and operational integration of new properties • Maintain organized systems for documentation, vendors, contracts, and operational workflows • Identify operational bottlenecks and proactively solve problems before escalation

Role Description A Loan Processor, or Mortgage Processor role acts as a liaison and support staff between the Loan Officer, Loan Originator and Underwriter. They make sure that loan applications are complete and free of mistakes, evaluate financial documents for loan eligibility and ensure that closing deadlines are met. - Ensure a high customer satisfaction rating through corresponding regularly to outside parties such as title agents and borrowers. - Double-check lending guidelines and all essential prior-to-document conditions related to each loan document before and after approval. - Discuss account status or activity with customer, borrower, title agent and loan contact team members through email or telephone. - Record applications for loan and credit, loan information, and disbursements of funds, in the software platform, “Empower”. - Obtain, examine and edit service level agreements (SLA’s), credit information, title report, homeowners insurance, appraisals and flood certificates to identify or verify concerns, completeness and accuracy prior to loan approval. - Modify administrative work procedures, processes, or plans with assigned loan officer(s) to ensure that all contractual dates such as mortgage contingency, closing date, rate lock expiration are met as well as prepare for future pipeline. - Read all internally provided newsletters and bulletins to remain current on corporate policies, procedures, product guidelines and industry changes. Qualifications - Judgement and Decision Making – Detect and report suspicious activity in order to prevent fraudulent claims and comply with federal law. - Communication Skills – Provide clear, verbal and written documentation to customers and teammates in order to provide a full and complete file to Underwriting. - Time Management – Manage loan pipeline to ensure that deadlines are met on or before due date in order to keep the pipeline flowing properly. - Mathematical Skills - Ability to do equations and arithmetic at a middle school grade level in order to avoid costly economic errors on behalf of Embrace Home Loans. - Microsoft Office Suite – Proficiency navigating and using Outlook, Word and Excel in order to attend virtual meetings, create appointments with clients and record or manipulate customer data. Requirements - Mortgage Industry Knowledge – Familiarity and/or exposure to mortgage terminology, procedures and regulations in order to shorten the duration of on the job training. - Resource Management – Accurately assess situations to determine if collaboration with teammates or subject matter experts are required in order to maximize workplace efficiency. - Customer and Personal Service – Exposure to meeting quality standards for services in order to uphold the company’s exceptional customer service reputation. Benefits - Equal Opportunity and ADA compliant employer, committed to diversity in the workplace.

• Overseeing and optimizing the performance of the contact center • Ensuring efficient contact center operations and exceptional customer service • Managing contact center workforce management, hiring/recruiting, and training/onboarding • Providing oversight of quality monitoring program in collaboration with Quality team • Developing strategies for workforce management across global locations • Leading recruitment for contact center staff across geographic locations • Designing comprehensive training programs for contact center staff