Role Description The Trust and Safety (T&S) specialist role is a critical front-line position at Bird, designed to maintain safety and handle high-severity issues from inception to completion. Key responsibilities include: - Managing and prioritizing global escalated support tickets, unique safety incidents, and related insurance claims. - Drafting professional written follow-up communication for unique events. - Conducting thorough investigations to gather facts, analyze root causes, and determine appropriate courses of action for safety concerns. - Serving as the primary point of contact for key internal departments (Legal, Finance, Product, etc.) and external stakeholders (police, insurance companies). - Developing, implementing, and refining SOPs and complex workflows to improve operational efficiency and provide best-in-class support. Qualifications - At least 2 years of prior professional experience conducting investigations and handling urgent, high-priority issues, such as accidents, safety concerns, critical incidents, and insurance claims. - Exceptional problem-solving skills and ability to exercise decisive judgment. - Strong written and verbal communication skills, including stakeholder management. - High adaptability and comfort in a fast-paced environment. - Strong analytical and investigative skills. - Excellent organizational skills and ability to multitask. - Proficiency with Google Suite. Requirements - Fluency in a European language (highly desired). Benefits - Plenty of time off to relax and recharge. - A wellness resource to help you wind down. - A work-from-home stipend. - An employer-paid healthcare package. - Bird ride credits to get you where you need to be! Company Description Bird is a global leader in micromobility, dedicated to shaping the future of urban movement. Our cleaner, affordable, and on-demand mobility solutions are available in over 200 cities worldwide. - We focus on four core pillars: Freedom, Exploration, Community, and Sustainability. - We celebrate different backgrounds, experiences, and perspectives. - We are a proud equal employment opportunity employer.

• Support change execution across third-party platforms, internal tools, or partner-specific decisioning environments. • Translate business requirements and approved strategies into clear specifications, logic, and implementation support materials. • Help ensure decision logic is aligned to business intent, policy, and approval documentation. • Perform user acceptance testing, production verification testing, and other validation activities for strategy changes. • Help develop and maintain repeatable testing processes and quality checks to improve execution accuracy and consistency. • Maintain documentation including specifications, test evidence, validation results, and change logs. • Communicate testing outcomes, implementation status, issues, and risks clearly and effectively. • Identify opportunities to improve workflows, reduce manual work, and strengthen execution controls.

• This individual will be responsible for monitoring, refining and developing Credit strategies (including underwriting and loan amount) for personal loans • Create test/control champion/challenger tests and monitoring to inform future strategies • Provide scenario analysis/create financial impact sizing/develop new strategy test case • Perform ad-hoc analytics, create reporting and presentations • Work across functional areas to drive overall growth, product enhancements, and improve web funnel conversion rates across all channels. • Partner with Decision Science to define and develop Credit models and tools • Maintain overall risk and return targets for investors particularly in a changing economic environment

Title: Lead Analyst, Fraud Strategy Location: Remote - UK Department: Product Job Description: Description Join Zepz: Breaking Down Borders, Together Our Meaningful Mission At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech. Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections. Who You'll Be Joining We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk. Our Core Commitments — What We Live By Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact: - Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other. - Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering. - Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve. Perks of Joining Our Team We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance. Our remote-first culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive. This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave , great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel About the role and team We're looking for a talented fraud analyst to help us in our fight against fraud. This role will sit in the Fraud Intelligence team, responsible for fraud identification, mitigation and prevention. Working together with Product, Commercial Managers, Engineering and Data Science teams, the analyst will work to spot the latest fraud trends and drive impactful fraud prevention solutions whilst ensuring a seamless journey for our customers. On the technical side, you will be working with a wide variety of technologies, datasets and techniques to drive meaningful insights and material improvements. What you bring to the table We are looking for an experienced, driven and curious fraud analytics professional to hit the ground running in our fight against fraudsters. Here’s what you will bring to the table: - 5+ years in payment fraud analytics (or data analysis / data science with meaningful experience in the fraud and financial crime prevention space) in financial services or fintech. - High proficiency in SQL and data analysis, able to produce high quality actionable insights, visualisations and analysis from large complex datasets. - Deep understanding of chargeback prevention from the merchant perspective, and the tools and techniques available to help with this (device profiling, behavioral profiling, machine learning), - Exceptional communication skills, able to engage productively with stakeholders at all levels across the organization and able to produce high quality written analysis understandable by wide, sometimes non-technical audiences. - An ability to see the bigger picture: a problem solving approach that gets to the underlying business questions, using a variety of data sources and information. - The ability to translate a problem into an actionable plan. - Comfortable with balancing multiple priorities, working to a fast tempo and adapting to the needs of the business. What you will focus on Reporting to the Fraud Intelligence Senior Manager, you will: - Work in a collaborative and cross-functional way to identify, quantify and make data driven business decisions to reduce our exposure to fraud. - Champion the use of data to optimise the way we combat fraud in the business. - Work collaboratively with a wide range of stakeholders across the entire business to prioritise and translate compliance and business requirements into innovative solutions. - Identify opportunities for improvement through data analysis, AB testing, tracking, and the creation of self-serve tools. - Present results back to the business in a structured, data-driven manner - simplifying complex concepts for non-technical audiences. - Make significant changes to the way that the function and team operate on a regular basis. You will see and feel the impact of your work on the business regularly. Bonus Points Experience in Financial Crime compliance (Transaction Monitoring). - Experience in fraud prevention on stored value products (eg current accounts or wallets) and/ or credit facilities. - Experience in Python for data analytics, scripting or machine learning. If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join. Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world. Ready to Apply? Let’s Go.