Role Description The Internal IT Support team is responsible for supporting employees with day-to-day IT operations, maintaining internal IT processes, and ensuring stable delivery of IT services across the organization. As an IT Knowledge Management Specialist, you will focus on organizing and maintaining the internal IT knowledge base and operational documentation. Your role will include: - Keeping documentation accurate and structured - Supporting alignment between operational practices and documented processes - Participating in IT audit activities This role requires strong organizational skills, attention to detail, and the ability to work across multiple teams and processes. Challenges that await you: - Maintain and update internal IT knowledge bases and operational documentation - Prepare and structure policies, procedures, and process instructions - Ensure operational documentation reflects current practices and requirements - Support consistency and transparency of IT operational processes - Participate in internal and external IT audits by collecting and preparing the required materials - Coordinate documentation and audit-related requests across IT and adjacent teams - Support standardization of documentation and knowledge management practices - Identify gaps and inconsistencies in documentation and propose improvements Qualifications - Experience with knowledge management, documentation coordination, IT operations, or related activities - Experience with tools such as Google Workspace, Confluence, Jira, or Airtable - Strong organizational skills and attention to detail - Ability to structure information and maintain documentation quality - Ability to manage multiple parallel tasks independently - Strong communication and cross-team collaboration skills - B1 or higher English level for communication with an international team Requirements - Experience supporting IT audits or documentation-related activities - Understanding of IT operational or security processes - Experience improving documentation standards or internal knowledge bases - Experience working in regulated environments Benefits - Relocation support to Cyprus, Georgia, Serbia — with assistance for the employee and their family - Flexible work from one of our offices or remote - Healthcare Coverage - Education Budget: Language lessons, professional training and certifications - Wellness Budget: Mental health and fitness activity reimbursements - Vacation policy: 20 days of annual leave and paid sick leave

• Support and administer macOS, Linux (Ubuntu), and Windows environments • Troubleshoot and resolve hardware, system, and software issues • Configure laptops, reinstall operating systems, and set up required software • Manage users and permissions in Google Workspace, Atlassian, and other platforms • Create and maintain organized technical documentation • Handle IT equipment logistics, including sourcing, inventory management, and coordinating incoming and outgoing deliveries for contractors • Support and maintain internal lab environments and networks • Assist with basic scripting tasks and automation initiatives

Role Description We invite a proactive and adaptable IT Specialist to join our IT Support Team at Dev.Pro – a company delivering high-scale projects in POS, restaurant business, healthcare, fintech, and other domains. You’ll work with internal users and contractors across different environments, gaining hands-on experience with a wide range of technologies and tools. This Argentina-based role combines operational responsibilities with day-to-day IT support and troubleshooting. Qualifications - Previous experience in IT support, helpdesk, or system administration environments - Experience troubleshooting hardware, systems, and applications - Experience working with macOS, Linux (Ubuntu), or Windows environments - Experience configuring laptops, reinstalling operating systems, and setting up software - Experience managing users and permissions in Google Workspace, Atlassian, or similar platforms - Basic scripting knowledge or strong interest in Bash, PowerShell, or Python - Experience sourcing and managing IT equipment - Ability to create and maintain clear documentation - Intermediate+ English level - Strong communication, collaboration, and problem-solving skills - Proactive, responsible, and team-oriented mindset with a willingness to learn Requirements - Familiarity with SaaS systems and cloud services (desirable) Benefits - Join a global IT company with 1,000+ specialists and a strong presence in Latin America - Work hands-on with Google Workspace, Atlassian tools, operating systems, networks, and lab hardware - Build your skills in IT support with opportunities to grow into SRE and DevOps roles - 99.9% remote work — you can work from anywhere in the world - 30 paid days off per year to use however you like — vacations, holidays, or personal time - 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child - Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months - We pay in U.S. dollars and cover all approved overtime - Join English lessons and Dev.Pro University programs, and take part in fun online activities and team-building events Key Responsibilities - Support day-to-day IT operations, equipment management, and technical troubleshooting - Support and administer macOS, Linux (Ubuntu), and Windows environments - Troubleshoot and resolve hardware, system, and software issues - Configure laptops, reinstall operating systems, and set up required software - Manage users and permissions in Google Workspace, Atlassian, and other platforms - Create and maintain organized technical documentation - Handle IT equipment logistics, including sourcing, inventory management, and coordinating incoming and outgoing deliveries for contractors - Support and maintain internal lab environments and networks - Assist with basic scripting tasks and automation initiatives

• The permit specialist is responsible for managing the new permit process and existing permit verification process. This includes reviewing client information submitted to TaxValet, applying for the sales tax permits and creating access to the Permit account to verify any information needed so the account can then be turned over to the Sales Tax Accountant for filing purposes.The permit specialist communicates between the client and the state to ensure accurate permit information. • The permit specialist sends, and submits the Power of Attorney forms for clients to give TaxValet the ability to communicate with Permits on behalf of the client. • The permit specialist will work with the New Client Onboarding Specialist, Client Tax Specialist and Sales Tax Accountant in respect to closing out sales tax permits for new clients who are determined to no longer need a particular permit upon completing the initial nexus review. • The permit specialist communicates and provides ongoing support to new and existing clients during the permit process. • The permit specialist communicates all helpful permit or account verification information to the assigned Sales Tax Accountant in order for them to effectively take on the client's ongoing filing process and any special projects.