• Orientar e aconselhar os usuários através de múltiplos canais, oferecendo soluções personalizadas e eficazes. • Identificar problemas rapidamente e orientar os usuários para resoluções ágeis. • Manter registros detalhados de todas as interações com os clientes e das ações tomadas de acompanhamento. • Colaborar com outros departamentos da organização para fornecer soluções. • Identificar continuamente oportunidades de aprimorar os processos de atendimento ao cliente e fornecer feedback à gestão.

Role Description Do you have a vocation for childcare and are you looking for a stable, local job? At Nachhilfeunterricht, we are looking for responsible and dynamic individuals to provide childcare support and assistance for families who want the best for their children. - Proactive care and attention to the needs of young children. - Support with homework and basic academic reinforcement activities. - Encouraging healthy habits, educational play, and general accompaniment (school pick-ups, extracurricular activities, etc.). - Creating a safe and trusting environment for children. Qualifications - Strong educational or childcare vocation (training in Early Childhood Education, Teaching, Psychology, or Youth Work is a plus). - Responsible, punctual, and proactive personality. - Previous childcare references are an advantage. Benefits - Flexible working hours: ideal to combine with studies or personal life. - Salary: €20–€40 per hour (depending on profile and tasks). Company Description

Role Description A Whoosh é uma multinacional líder em serviços de compartilhamento de patinetes elétricas, comprometida em proporcionar soluções de transporte eficientes e sustentáveis. Operando em mais de 60 cidades ao redor do mundo, a Whoosh atualmente está presente no Brasil, nas cidades de Florianópolis, Porto Alegre, Rio de Janeiro, São Paulo e Recife. Estamos em busca de um Representante de Suporte para se juntar à nossa equipe e auxiliar no atendimento às necessidades de nossos clientes. O candidato ideal terá excelentes habilidades de comunicação, uma mentalidade voltada para o atendimento ao cliente e a capacidade de trabalhar em colaboração com outros departamentos da organização. - Orientar e aconselhar os usuários através de múltiplos canais, oferecendo soluções personalizadas e eficazes. - Identificar problemas rapidamente e orientar os usuários para resoluções ágeis. - Manter registros detalhados de todas as interações com os clientes e das ações tomadas de acompanhamento. - Colaborar com outros departamentos da organização para fornecer soluções. - Identificar continuamente oportunidades de aprimorar os processos de atendimento ao cliente e fornecer feedback à gestão. Qualifications - Fortes habilidades de comunicação, tanto verbal quanto escrita. - Inglês intermediário. - Mentalidade de atendimento ao cliente. - Habilidades sólidas de resolução de problemas. - Capacidade de realizar múltiplas tarefas e priorizá-las de forma eficaz. - Familiaridade com software e ferramentas de atendimento ao cliente (Zendesk, Jira, Slack, etc). - Notebook/computador próprio. - Conexão estável de internet com no mínimo 25mb. - Paixão por ajudar e enfrentar desafios de maneira positiva. Benefits - Trabalho remoto. - Equipe colaborativa focada na transformação positiva para os usuários. - Desenvolvimento profissional e valorização do crescimento pessoal. - Flexibilidade para trabalho remoto em ambiente produtivo. - Remuneração competitiva. - Modelo de contratação MEI / PJ.

Role Description We are seeking an hourly contract resource for the role of Technical Support Specialist. The Technical Support Specialist (Contractor) provides seasonal support for digital products, order fulfillment, and licensing activation within digital platforms. This role includes handling Tier 1 product support inquiries from educators and internal teams, including: - Platform access - Account setup - Basic product support This contractor will support high-volume periods, but there is potential for extended or longer-term engagement based on business needs and performance. Schedule Requirements - Must be available to work Central Time hours (10:00 AM – 6:00 PM CT). - Availability required during peak/seasonal support periods. The Opportunity As a 1099 Independent Contractor, you will have the opportunity to work remotely from home; however, during peak busy season we will require additional hours to support the team. This contract role begins in June 2026 and ends on October 31, 2026. The hourly rate for this temporary 1099 role is $35.00 per hour. - Interact with customers via phone, live chat, and email to resolve Tier 1 technical support issues. - Provide support for common customer needs, including: - Login/access issues - Account setup - Basic product questions - Navigation support - Follow established workflows and documentation to ensure consistent and efficient resolutions. - Guide customers through standard setup and onboarding steps. - Quickly assess incoming issues to determine resolution path, escalating non–Tier 1 issues through defined channels. - Support high-volume periods by managing a large number of inbound customer requests. - Manage and resolve a high volume of support tickets with a focus on speed, accuracy, and clear documentation. - Maintain detailed and accurate case notes within NetSuite and Contivio. - Follow established ticketing workflows, queue management, and SLAs. - Support order fulfillment and digital license activation workflows across platforms. - Triage incoming cases to determine appropriate resolution path or escalation needs. - Identify recurring issues and flag trends or gaps in documentation. - Contribute to updates and improvements to internal and external knowledge base content. - Support the team during peak periods by owning lower-complexity, high-volume workstreams. Qualifications - 2-4+ years of experience in technical support or customer support roles. - Experience working in high-volume, ticket-based environments. - Strong troubleshooting skills for common technical issues (login, access, basic configuration). - Ability to follow documented processes and workflows consistently. - Comfortable working across multiple systems and tools simultaneously. - Strong written and verbal communication skills, especially when guiding non-technical users. - Ability to quickly assess issues and determine appropriate resolution or escalation path. - Strong attention to detail while managing multiple cases simultaneously. - High level of comfort with technology and ability to quickly learn new systems and tools. - Experience troubleshooting roster data issues and supporting basic data corrections. - Ability to troubleshoot common technical issues across browsers, devices, and operating systems. - Familiarity with technology commonly used in K–12 classroom environments. Bonus Points for Experience with - Microsoft Teams, NetSuite and/or Contivio. - Confluence, Hubspot, or similar knowledge base platforms. - Previous experience supporting customers in a high-volume support environment. - Experience working with K–12 educators or school districts. Physical Demands and Materials/Equipment Utilized This role is primarily performed in a computer-based environment and requires the ability to work across multiple systems while handling customer interactions via phone, chat, and email. Responsibilities include: - Extended periods of sitting, typing, and viewing screens. - Clear verbal and written communication. Contractors are expected to provide their own computer and maintain a reliable internet connection. Work will be performed within a virtual desktop environment. Extended or Uncommon Working Hours This role follows a defined schedule of 10:00 AM – 6:00 PM CT during the contract period. Must be available to work Central Time hours (10:00 AM – 6:00 PM CT).