Role Description The Senior Consultant, Business Analysis partners with business leaders and project teams to identify business needs and deliver Information Technology solutions. The Senior Consultant defines project scopes in order to efficiently deliver on the identified business cases and ensures that solution development, implementation and change management activities achieve desired business goals. Through business process improvements and activation of new capabilities, this job enables business units to achieve their operational and commercial objectives. Given the high degree of experience and knowledge required for the role, the Senior Consultant may lead discussions with senior leaders and serve as a solution owner on a project team. Responsibilities - Analyzes new capabilities and changing business needs to inform the delivery of Information Technology solutions. - Investigates business operations, identifies causes behind the results achieved, and articulates the effects of those results on the business. - Partners with functional experts to ensure scope is clearly defined for projects and implementation initiatives. - Continually evaluates projects’ achievement of associated business cases and prevents unnecessary investment. - Leads elicitation sessions with impacted stakeholders to develop and articulate process flows, requirements and rules, and prepare appropriate documentation. - Collaborates with subject matter experts to execute user acceptance testing and change management activities and to understand the results of these activities. - Provides timely and effective communication, including appropriate status updates, to all impacted stakeholders and project partners, conveying technical concepts and project progress simply and concisely. - Summarizes and presents project results to business leaders in partnership with project stakeholders and Director. - May independently lead discussions with senior leaders, serving as a subject matter expert on business process improvements and relevant solutions. - Manages relationships with vendors as necessary for project execution and works with external parties to achieve system integration. - Provides guidance to less experienced Business Analysis professionals based on past experiences and expert knowledge of solutions and Cardinal Health’s IT systems. Qualifications - 8-12 years of relevant Salesforce Implementation experience, preferred - Bachelor's degree in related field, or equivalent work experience, preferred - Strong expertise in: - Sales Cloud - Service Cloud - Marketing Cloud Account Engagement /Pardot - Proven experience in solution design and architecture - Experience with Salesforce integrations and APIs preferred - Experience working in enterprise-scale Salesforce environments - Ability to translate business requirements into technical solutions - Strong experience working on large SFDC implementations across Sales Cloud, Service Cloud and Marketing/Pardot Cloud. - Leadership experience in leading/mentoring junior team members. Requirements - Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects - Participates in the development of policies and procedures to achieve specific goals - Recommends new practices, processes, metrics, or models - Works on or may lead complex projects of large scope - Projects may have significant and long-term impact - Provides solutions which may set precedent - Independently determines method for completion of new projects - Receives guidance on overall project objectives Benefits - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs

• Lead discovery sessions with business users to understand current processes, pain points, and desired future state. • Elicit, document, and validate requirements using process flows, user stories, acceptance criteria, and functional specifications. • Serve as a primary point of contact for business stakeholders to manage scope, priorities, timelines, and expectations. • Facilitate ongoing intake and prioritization of enhancements and defects, maintaining a well-groomed delivery backlog. • Translate requirements into Salesforce solutions leveraging configuration-first best practices (objects/fields, record types, page layouts, validation rules, flows, approval processes, reports/dashboards). • Partner with Salesforce Developers / Architects to define the right approach when programmatic solutions are needed. • Ensure solution designs consider data quality, security model, scalability, maintainability, and user adoption. • Own end-to-end delivery coordination: sprint planning support, backlog refinement, dependency tracking, and cross-functional communication. • Coordinate with internal/offshore delivery resources to clarify requirements, review deliverables, and manage handoffs. • Drive UAT: build test scripts, coordinate testing cycles, triage issues, and validate fixes prior to release. • Support release management activities (change documentation, release notes, enablement communications). • Collaborate with technical teams on data mapping, field usage standards, data quality controls, and migration support. • Support integration-related analysis by documenting integration requirements, data contracts, and error-handling needs (e.g., REST/API based integrations). • Help optimize operational workflows that support financial services processes (e.g., onboarding, service requests, activities, reporting). • Create and maintain end-user documentation, SOPs, and job aids. • Partner with enablement teams to deliver training sessions and reinforce process compliance and consistency. • Track adoption feedback and propose improvements for usability, efficiency, and standardization. • Maintain configuration and technical documentation in the team's knowledge base. • Provide Level 3 support for production issues, including troubleshooting, root-cause analysis, and coordination with business and technical teams. • Build familiarity with Lido’s broader data and automation ecosystem, including AI-enabled Salesforce capabilities, Salesforce Data Cloud / Data 360, Snowflake, reporting, and analytics tools.

• Work with client stakeholders, product owners, architects, developers, testers, and operations teams to gather, analyze, document, and validate business and technical requirements for Salesforce applications and shared services • Translate stakeholder needs into epics, features, user stories, acceptance criteria, process flows, requirements documentation, and supporting delivery artifacts • Support backlog refinement by helping clarify priorities, identify dependencies, resolve ambiguity, and prepare user stories for development and testing • Analyze current-state business processes and identify opportunities to modernize workflows, reduce manual effort, improve data quality, and improve user experience • Facilitate requirements sessions, stakeholder interviews, working sessions, demos, user group discussions, and review meetings • Support Salesforce configuration and development teams by clarifying requirements, answering functional questions, and validating that delivered functionality meets acceptance criteria • Coordinate with QA teams to support test planning, test case development, defect triage, user acceptance testing, regression testing, and production readiness • Support release readiness activities, including requirements traceability, stakeholder communications, validation evidence, release notes, training inputs, and post-release feedback • Document decisions, risks, issues, dependencies, action items, and stakeholder feedback in project tools and knowledge repositories • Support change control by documenting requested changes, assessing business impact, coordinating review, and helping track approvals through implementation • Maintain clear documentation for business processes, system functionality, user guidance, standard operating procedures, and knowledge base content • Work within formal security, privacy, Section 508, documentation, and production support expectations for a regulated federal environment

Title: Salesforce BA/Admin Location: Remote Full Time Altus Experienced Altus Commercial Receivables is America’s #1 B2B commercial collections firm, specializing in global accounts receivable management and debt recovery. With over 30 years of experience, Altus combines cutting-edge technology—including its proprietary platform built on Salesforce—with a vast international network of certified professionals. Headquartered in New Orleans, Altus serves clients across 66 countries, helping businesses streamline their credit-to-cash cycle with unmatched security, compliance, and performance. Altus is seeking a Salesforce BA/Admin to own our Salesforce environment end-to-end configuration, automation, data, and continuous improvement. You'll sit at the center of Business and Development teams, translating what stakeholders need into secure, maintainable Salesforce solutions. You'll work across Sales, Operations, Finance, and IT on Service & Sales Cloud and related capabilities. This role is a natural fit for someone with a Business Analyst or Project/Program Manager background who has grown deep into Salesforce comfortable running requirements sessions one hour and building flows the next. About You You think in terms of users and outcomes, not just tickets. You're disciplined about change control and documentation because you've seen what happens without them. You can push back on a bad request, scope a good one, and ship the result. You're comfortable being the single point of accountability for the platform. What You'll Do Platform administration and configuration · Build and maintain objects, fields, layouts, record types, validation rules, flows, approvals, and dynamic forms. · Manage profiles, permission sets, roles, and sharing rules to enforce least-privilege access. · Run releases across sandboxes and production change sets or DevOps tooling, regression, and post-deploy validation. Data management and quality: · Own data hygiene: dedupe, validation, standardization, and ongoing monitoring. · Run imports, exports, and corrections using Data Loader and approved tools. · Establish governance, naming conventions, and a data dictionary for key objects and fields. Automation, integrations, and monitoring: · Design and maintain Flow-based automation with auditability and control built in. · Partner with internal teams and vendors on integration requirements, field mappings, and error handling (APIs, middleware, managed packages). · Monitor platform health, adoption, and limits; triage issues and coordinate with Salesforce Support and IT. Stakeholder partnership and support: · Be the primary point of contact for Salesforce requests intake, refine, and prioritize with business owners. · Provide Tier 2/3 support: troubleshoot, find root cause, and ship durable fixes under change control. · Deliver end-user training, release notes, and runbooks that stay current. Required Qualifications: · 5+ years as a Salesforce Administrator in a production environment. · Strong configuration and automation chops: objects, security model, Flow, validation rules, approvals, data management. · Reports and dashboards — able to turn business questions into reliable metrics. · Experience supporting integrations and managed packages end-to-end. · Working knowledge of security, privacy, and access controls in regulated environments; comfortable with audit and compliance requests. · Demonstrated ability to manage a backlog, write clear user stories, and run UAT and regression testing. · Salesforce Administrator Certification (ADM 201), or able to obtain within a defined timeframe. · Bachelor's in Information Systems, Business, Computer Science, or related field — or equivalent practical experience. Preferred Qualifications: · Prior Business Analyst or Project/Program Manager experience — this role bridges Business and Development, and that background translates directly. · Salesforce experience in financial services or another regulated industry (banking, lending, insurance, payments). · Additional Salesforce certifications (Advanced Administrator, Platform App Builder). · DevOps and release-management tooling (Copado, Gearset) and structured release practices. · Familiarity with SOX, SOC 2, PCI, or similar control frameworks. Compensation and Benefits: - $100,000 - $120,000 per year (DOE) - Benefit package with health, dental, vision, life and disability coverage options - 401(k) retirement plan option with company matching - Generous paid time off policy - start with 18 days per year - Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice - Remote Position We look forward to you joining our team! We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.