• Design, build, and operate scalable services and data pipelines • Develop production-grade APIs and microservices • Collaborate closely with architecture, data engineering, and product teams • Participate in code reviews, mentor peers, and contribute to architectural decisions

Participant Services Associate Location: United States US Permanent Associate Remote, US Requisition ID: 2651 Position: Participant Services Associate Reports to: Participant Services Manager Department: Participant Ser Who we are: CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world. Why work with us: - You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change! - You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include: - Paid time off and Parental leave - Gym Reimbursement Program - Employee Assistance Program - Short-term & Long-term Disability - 6 floating Fridays (based on our eligibility rules) - CIEE Study Abroad and TEFL Program discounts - 403(b) Retirement Plan with employer contribution - Insurance Coverage (life, travel, medical, dental, and vision) - Flexible Spending Accounts/Health Savings Account (medical and dependent) - Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness) - You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year.  Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place. Who you are: CIEE is seeking a highly motivated, adaptable professional to join our Participant Services team. In this role, you will provide direct support to individuals and partners involved in CIEE's BridgeUSA programs, including Work & Travel USA, Internship and Professional Career Training USA, and USA High School. This position is ideal for someone who excels in a fast-paced environment and is committed to delivering high-quality service with empathy and cultural sensitivity. What you'll do: - Answer all phone calls and e-mail inquiries in a professional and timely manner. - Respond to participant, host, and representative inquiries via phone and email with professionalism and efficiency. - Counsel participants on challenges such as culture shock and emotional, mental, or physical health concerns. - Manage a caseload of escalated support cases across all programs, ensuring timely and effective resolution. - Provide on-call support during assigned rotations for after-hours program emergencies. - Develop subject-matter expertise in CIEE BridgeUSA and International Study programs, including their policies and regulatory requirements. - Provide insurance-related support to CIEE BridgeUSA participants, including handling inbound claims calls, managing individual insurance cases, reviewing and updating claim records, and coordinating with CIEE's insurance partners to ensure accurate and timely resolution. - Review participant applications for accuracy and completeness; perform accurate data entry. - Maintain participant records in SEVIS in accordance with J-1 visa regulations and program guidelines. - Prepare and issue DS-2019 forms and supporting documentation for international representatives and participants. - Support host vetting processes by conducting interviews, collecting and reviewing required documentation, and ensuring regulatory compliance. - Coordinate with internal teams to resolve participant and stakeholder questions. - Participate in team initiatives and contribute to the continuous improvement of support processes. - Perform other duties as assigned to support team goals and organizational mission. What you'll bring: The ideal candidate will possess: - Bachelor's degree (or international equivalent). - Excellent written and verbal communication skills. - Excellent interpersonal skills, ability to have difficult conversations with a diversity of people from different backgrounds. - Ability to manage a high-volume workload within tight deadlines. - Self-motivated and goal-oriented, with an attitude to overcome any challenge. - Strong organization and time management skills; ability to manage competing priorities. - Experience in a global and fast-paced work environment. - Previous customer service experience is required; call center experience is strongly preferred. - Second language skills are a plus. - Must be flexible, possess a positive attitude, and be able to work independently and take initiative. - Must have a valid US Passport and a U.S. driver's license. CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply. Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment.

• Refactor existing Python backend applications to support the decomposition of a monolith into smaller, decoupled services. • Identify pragmatic, low-impact changes that improve modularity and separation of concerns without unnecessary redesign. • Ensure application configuration and settings are environment-based and suitable for deployment across multiple environments. • Develop and maintain production-grade backend services and APIs in Python with focus on maintainability, reliability, and security. • Support the transition of applications toward containerized and automated deployment models, working closely with DevSecOps and platform engineers. • Improve code quality, testing, troubleshooting, and documentation to enable safe incremental change. • Troubleshoot and resolve functional, integration, and performance issues in existing backend services. • Document implemented changes and contribute to good backend engineering practices across the team.

Role Description Your Department At T Cloud Public, we don’t just operate a platform — we shape the future of secure, scalable. Powered by agile ways of working, lean structures, and a passionate, high-performance team, we thrive in one of the most dynamic environments in the industry. If you’re a cloud enthusiast and a hands-on professional ready to tackle complex challenges, you’ll feel right at home with us. Why you will love working here? - Advance your career on a major European cloud platform — gain hands-on experience with cutting-edge, hyper-scale cloud technologies that will strengthen your skills and make you a sought-after cloud expert. - Turn ideas into action with a vibrant, international team — collaborate with colleagues who thrive on creativity, excellence, and delivering customer satisfaction. - Grow your career in a supportive environment — our buddy program ensures a smooth start, mentoring helps with further integration, and we offer plenty of learning opportunities throughout your employment lifecycle to deepen your technical competencies. - Be recognized for your achievements — we celebrate your contributions through multiple recognition programs. The challenges You’ll tackle? - As a Cloud Backend Engineer for T Cloud Public, you will: - Take on big operational challenges in our hyperscale cloud backend - owning everything from hands-on change implementation to deep problem investigation and proactive fixes that kill repetitive tasks before they spread. - Jump straight from insights to action by working directly at the console and getting up close with the hardware and tech that power our platform. - Turn your operational know-how into real impact by joining project rollouts and helping launch new features that evolve our cloud. - Automate wherever possible with modern frameworks, because smart workflows beat manual work every time. - Thrive in a high-trust expert team that shares openly, supports each other, and solves big problems together. Qualifications - 2–5 years of hands-on IT experience with modern cloud technologies — you’ve been in the trenches and know how to make a cloud run smoothly. - Strong Linux and confident network skills — you’re comfortable managing servers, services, and network infrastructure. - Experience in infrastructure automation (Ansible, Terraform, or similar) — you automate everything you can to keep operations efficient. - Fluency in English, written and spoken — you communicate clearly across international teams and documentation. Company Description As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS received the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.