• Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. • Lead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience. • Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement. • Renew and grow business: Monitor customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling. • Shape future development: Work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products. • Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly. • Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey. • Manage the customer life cycle experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value. • Maintain a high level of customer satisfaction by collecting and structuring client feedback, track key health and usage indicators & working closely with internal teams to prioritize requests. • Identify, develop and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer's business objectives.

• Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. • Lead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience. • Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement. • Renew and grow business: Monitor customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling. • Shape future development: Work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products. • Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly. • Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey. • Manage the customer life cycle experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value. • Maintain a high level of customer satisfaction by collecting and structuring client feedback, track key health and usage indicators & working closely with internal teams to prioritize requests. • Identify, develop and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer's business objectives.

• Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams. • Lead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience. • Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement. • Renew and grow business: Monitor customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling. • Shape future development: Work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products. • Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly. • Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey. • Manage the customer life cycle experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value. • Maintain a high level of customer satisfaction by collecting and structuring client feedback, track key health and usage indicators & working closely with internal teams to prioritize requests. • Identify, develop and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer's business objectives.

Role Description As a Senior Technical Account Manager (TAM), you will manage a portfolio of client relationships and establish yourself as a trusted technical advisor and solution partner for the key leaders within the customer’s fraud and risk teams. You will partner with our Delivery Team to oversee the customer’s data integration and onboarding process. Your goal is to ensure that the customer adopts best practices in the implementation of our platform to ensure they extract the maximum value from their investment. You will engage in broad ranging topics from assessing/debugging platform performance or product functional issues, provide technical guidance and best practices, or advise on customer’s use of custom or DataVisor built machine learning models and/or automation rules to detect suspicious activities. You will work cross-functionally with Customer Success, Engineering, and Product teams to achieve your goals. Key Responsibilities - Provide product support, escalation, and resolution of technical issues - Architect machine learning and rule-based solutions for customers’ fraud problems - Lead solution deployment deep dive discussions in late stage pre-sales calls - Understand client use cases and define plans to achieve success criteria - Manage integration and product implementation process for customers - Conduct and coordinate business reviews and presentations with clients - Drive product roadmap by communicating client feedback to internal teams - Attend meetups, events, and conferences as a technical ambassador Qualifications - An EU citizen residing in Ireland - 10+ years of experience in banking, payment, social, or e-commerce industries, as customer facing technical roles e.g. technical account manager or solution consultant - B.A./B.S. degree in a technical or analytical discipline - Excellent communication and presentation skills - Strong time and project management ability with focus to ensure deadlines are met - Experience in fraud detection and risk management is a big plus - Coding and database experience (e.g. Python, Java, SQL) a plus Compensation - Annual salary range of EUR 60,000 - 90,000, commensurate with experience - Bonus - PTO - Stock Option - Health Benefits