Role Description Die blackbird GmbH betreibt mehrere führende Online-Plattformen rund um die Kfz-Zulassung in Deutschland. Wir digitalisieren einen klassischen Behördengang und sorgen dafür, dass unsere Kund:innen ihr Fahrzeug bequem von zu Hause aus an-, ab- oder ummelden können. Damit unsere Kund:innen auch am Wochenende verlässlichen Service bekommen, suchen wir Verstärkung für unser Support-Team. - Telefonischer Kundensupport am Samstag und Sonntag für Kund:innen, die ihren Zulassungsvorgang bereits selbstständig gestartet haben - Unterstützung bei Rückfragen, technischen Hürden im Bestellprozess und allgemeinen Fragen rund um die Online-Zulassung - Klärung von Problemfällen und ggf. Weiterleitung an die zuständigen Fachbereiche - Sorgfältige Dokumentation der Kundenanliegen in unserem Ticketsystem - Optional: Vertretung unter der Woche bei Urlaub oder Krankheit von Kolleg:innen Hinweis: Es handelt sich nicht um aktiven Verkauf, sondern ausschließlich um beratenden und lösungsorientierten Inbound-Support. Qualifications - Mindestens 2 Jahre Erfahrung im telefonischen Kundensupport - Sehr gute Deutschkenntnisse in Wort und Schrift (mind. C1) - Freundliches, geduldiges und serviceorientiertes Auftreten am Telefon - Strukturierte und sorgfältige Arbeitsweise - Zuverlässigkeit und Bereitschaft, regelmäßig an Wochenenden zu arbeiten - Sicherer Umgang mit gängigen IT-Systemen - Eigener ruhiger Arbeitsplatz und stabile Internetverbindung (für die Remote-Tätigkeit) Requirements - Erfahrung im Kfz-Bereich oder im Umfeld digitaler Behördenprozesse (vorteilhaft) - Kenntnisse rund um FZV, i-Kfz oder Zulassungsabläufe (vorteilhaft) Benefits - 100 % Remote-Arbeit – deutschlandweit von zu Hause aus - Klar abgegrenzte Wochenend-Tätigkeit - Stundenlohn bis zu 20 €, je nach Erfahrung - Flexible Arbeitszeit zwischen 09:00 und 20:00 Uhr (6-8h Sa + 6-8h So nach Absprache) - Strukturierte Einarbeitung durch unser erfahrenes Support-Team - Wertschätzendes Miteinander in einem kleinen, eingespielten Team - Sinnvolle Tätigkeit in einem wachsenden Unternehmen Company Description Interesse? Dann freuen wir uns auf deine Bewerbung mit Lebenslauf und kurzem Anschreiben per E-Mail direkt an Stefanie Busch.

• Manage incoming calls to process orders • Address inquiries, resolve issues, and handle complaints • Maximize sales opportunities while maintaining a patient, respectful approach • Accurately enter orders and process cancellations • Address billing and product-related questions • Document interactions

Title: Principal Consulting Life Sciences Commercial CRM SME Job Description: - LocationBoston / United States - Job categoryConsulting - Work modelHybrid About Cognizant Consulting Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 6,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you? About the role As an Associate Director – Consulting (Life Sciences Commercial CRM SME), you will make an impact by serving as a subject matter expert and consulting leader for CRM-led commercial transformation initiatives across pharmaceutical and biotechnology clients. You will be a valued member of the Life Sciences Commercial team and work collaboratively with managers, primary teams, and other stakeholders and clients. In this role, you will: - Lead CRM-centric consulting engagements, shaping solution architecture and roadmaps, and advising senior stakeholders. - Act as a CRM domain SME for commercial transformation programs, with strong focus on Veeva CRM / Salesforce ecosystems. - Design CRM-led solutions to enable field force effectiveness, digital engagement, consent management, and customer experience. - Lead functional solution design for CRM implementations, enhancements, and global rollouts. - Own end-to-end consulting delivery for CRM-led programs, from problem definition through value realization. - Identify and shape consulting opportunities across CRM transformation, optimization, and omnichannel enablement. - Develop CRM accelerators, frameworks, and reusable assets for life sciences commercial engagements. - Mentor consultants and managers on CRM platforms, commercial processes, and consulting best practices. Work model We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. What you must have to be considered - Bachelor’s or Master’s degree in Life Sciences, Engineering, Technology, or Management. - 14–18 years of experience in Life Sciences commercial consulting, CRM implementations, or digital commercialization. - Strong hands-on and advisory experience with Veeva CRM and/or Salesforce. - Proven track record of leading complex CRM programs and senior client relationships. Nice-to-haves - MBA or advanced degree. - Veeva CRM (Sales, Key Account Management, CLM, Sampling). - Salesforce ecosystem and integrations. - Omnichannel enablement and field force effectiveness. - Consent management, privacy, and compliance (GDPR, MLR). - CRM analytics, insights, and reporting. - AI and automation use cases in CRM (NBA, recommendations). We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Compensation - $165,000-$190,000 - This position is eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits - Medical, dental, vision and life insurance - 401(k) plan and contributions - Employee stock purchase plan - Employee assistance program - 10 paid holidays plus PTO - Paid parental leave and fertility assistance - Learning and development certifications and programs Post closing date Applications will be accepted until 06/11/2026 About us Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant. Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Title: Sr Dispute Correspondence Specialist (REMOTE) Location: Westfield United States Job Description: Come join our amazing team and work remote from home! The Sr Dispute Correspondence Specialist is responsible for handling Qualified Written Requests and Written Credit Bureau Disputes. Review all written inquiries, disputes and complaints from borrowers or their authorized representatives, researching and resolving issues, and providing formal written responses within deadlines. Perform all duties in accordance with all company guidelines and applicable federal, state and local regulations, wherein the company operates. The target compensation range for this position is $26.00 to $29.00 per hour. THIS POSITION HAS A MINIMUM REQUIREMENT OF PROFESSIONAL WRITING EXPERIENCE IN A CORPORATE SETTING (NOT USING A TEMPLATE). What you'll do: - Review incoming written complaints from borrowers (or their authorized representatives) and perform factual analyses of loan information, transaction histories, and actions taken on the loans. - Research issues to identify root causes and be able to execute a plan of action for resolution. - Collaborate with other business units daily to assess appropriate resolution that may improve customer satisfaction. - Ensures that the necessary actions/corrections are made to the accounts to resolve disputes, complaints and inquiries. - Compose detailed factual narratives/responses to borrowers (or their authorized representatives), summarizing results of investigations, outcomes of actions taken, and final resolution. - Compile all corresponding supporting documentation relevant to the investigation findings. - Maintain detailed and comprehensive records for all complaints, including error findings that were identified during complaint investigation process, and document corrective actions taken. - Manage and track deadlines to ensure compliance with CFPB guidelines of qualified written requests, notice of errors, and request for information. - Must continuously learn and keep up to date with the Regulations related to the Real Estate Settlement Procedures Act (RESPA), Truth in Lending Act (TILA) the Fair Credit Reporting Act (FCRA), and the Consumer Financial Protection Bureau (CFPB). - Ensure adhere to established department and company policies and procedures. - Knowledge of Microsoft Office Suite required. - Must be a team player with strong attention to detail and able to work independently. - Knowledge of relevant industry-specific software packages preferred. - Analytical, Detail oriented - Ability to interact with senior management. - Ability to make decisions that have significant impact on the department's credibility, operations, and services. - Ability to organize and prioritize own work schedule on short-term basis. - Strong math skills, balance and check results for accuracy - Ability to compose letters. - Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly. - Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints. What you'll need: - High school diploma required; bachelor's degree or equivalent work experience preferred. - Three (3) years of related work experience in a legal, customer service environment, or residential mortgage services required. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com. What We Offer: - Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. - Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. - Customized training programs to help you advance your career. - Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. - Educational Reimbursement. - Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #LI-SY1