Role Description - Develop and implement best practice standards, policies and procedures for planning, recording, monitoring and the maintenance of software and hardware assets. - Understand, design and implement continuous life cycle management of configuration items. - Prepare the structural change to a service-oriented process and industrialized organization and disseminate the new way of thinking in PU internal collaboration based on the possibilities of the new tool. - Ensure that the SACM process is Fit for Purpose and compliant to the current regulations and norms that apply. - Responsible for the process design and framework. - Define the Key Performance Indicators (KPIs) for the process. - Manage any new requirements or changes to the Process. - Coordinate design work for CI and Asset discovery, integrations, and other data import methods. - Collaborate with and support Key stakeholders across the IT organization and the business to review and improve our asset management across the group so that it becomes cost effective. - Support other IT process owners and functional areas (e.g. Change Management, Problem Management, Release Management etc.). - Support, monitor, review audit activities and process. - Provide coaching for CMDB stakeholders to ensure appropriate understanding of the Configuration and Asset Management system and its relationship to Change Management and other key IT processes. - Prioritize process-related requirements for IT developments in Demand Boards. - Evaluate and recommend new technologies or improvements to enhance efficiency and effectiveness of IT processes. Qualifications - 3+ Years hands-on experience with Asset Manager Tool, Service NOW, CMDB, CSDM and SACM process. - Experience in configuration management is a must. - Strong analytical and conceptual skills. - Problem-solving skills. - Language skills: English - C1; German - B2. - Strong communication and presentation skills. Company Description As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. - DT-ITS received the Best in Educational Cooperation award from HIPA in 2019. - Acknowledged as the Most Ethical Multinational Company in 2019. - The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

• Conduct thorough business analysis to identify client requirements and align their business processes with Qualco software solutions; • Define configuration specifications and communicate requirements and solutions to clients clearly and effectively; • Plan, prepare and deliver Key/End User training sessions to ensure smooth client onboarding; • Plan, prepare and monitor User Acceptance Testing (UAT), offering support to clients during execution and selectively executing business scenarios where necessary; • Provide post-production support to ensure a seamless transition to Service Management after project go-live; • Maintain clear communication and provide regular updates to all project stakeholders throughout all stages of the project; • Develop and maintain trusted relationships with clients, working closely to maximise satisfaction with Qualco services and solutions; • Proactively identify opportunities to improve processes, resolve issues and deliver enhanced value to clients; • Communicate key client insights and findings to the product team to support the evolution of Qualco software solutions; • Ensure that all activities and duties comply fully with regulatory requirements, including the Group Anti-Bribery and Corruption Policy.

• Document detailed business, technical, and operational requirements for new implementations and enhancements. • Collaborate with internal and external stakeholders to ensure solution alignment with business objectives. • Consult with clients throughout the project lifecycle, providing best practices, process guidance, and system expertise. • Establish strong cross-departmental relationships to support smooth and efficient Transportation Technology deployments. • Provide hands-on support for Transportation Technology applications, with a focus on MercuryGate TMS and Maven VRS. • Troubleshoot and resolve complex application issues; determine root causes and develop long-term corrective actions. • Support carrier and customer contract setup and maintenance within MercuryGate TMS. • Serve as the site administrator for Transportation Technology platforms, managing user setup, permissions, and security protocols. • Process operational user requests, including new user onboarding, access changes, and general system inquiries. • Partner with TMS Solution Architects on implementation efforts, new feature development, and configuration projects. • Support all testing phases, including functional, integration, and user acceptance testing. • Create high-quality, customer-ready training materials and process documentation. • Conduct internal and external training sessions to ensure users are proficient with Transportation Technology applications. • Demonstrate high adaptability in response to shifting priorities, emerging technologies, and evolving customer requirements. • Proactively identify opportunities to optimize system usage, streamline processes, and enhance overall solution performance.

• Analyze business requirements and translate them into detailed functional and technical specifications to support system enhancements and integrations • Execute SQL queries to validate data integrity, perform root cause analysis, and support troubleshooting in both production and non-production environments • Investigate and interpret application, database, and infrastructure logs to diagnose system issues, performance bottlenecks, and integration failures • Act as a technical liaison between business stakeholders, development teams, and infrastructure teams to ensure accurate system behavior and data flow • Support and monitor system integrations, including APIs, file-based interfaces, middleware, and ETL processes, to ensure reliable data exchange across internal and external systems • Perform impact analysis for proposed system changes, identifying downstream effects to integrations, data models, and dependent applications • Validate system behavior during incident response and defect resolution through data analysis, log review, and configuration inspection • Document system workflows, data mappings, interface specifications, and operational procedures to support ongoing system maintenance and knowledge sharing • Assist with user acceptance testing (UAT) by validating test data, reviewing backend results, and confirming integration outcomes • Collaborate with developers to reproduce issues, validate fixes, and verify results using backend data and logs • Support production releases by validating data loads, monitoring integrations, and responding to post-deployment issues • Proactively identify recurring system issues and recommend process, configuration, or architectural improvements.