Role Description - 5-Star Guest Relations & Communication - Monitor and respond to all incoming guest inquiries, booking requests, and in-stay communications across Airbnb, VRBO, Booking.com, and direct channels using our client’s Guesty dashboard. - Ensure Guesty automated messages are triggering correctly, send manual check-in/check-out instructions when needed, and provide curated local recommendations. - Act as the first line of defense for in-stay guest issues (e.g., tech troubleshooting, amenity questions), resolving complaints with empathy, speed, and professionalism. - Leverage Guesty’s review tools to drive 5-star reviews and professionally respond to guest feedback on behalf of our client's brand. - Guesty & Smart Home Tech Administration - Utilize the Guesty multi-calendar daily to monitor reservations, manage custom fields, adjust guest folios, and ensure data accuracy. - Monitor connected smart locks, noise decibel monitors, and smart thermostats integrated with the Guesty dashboard to ensure property compliance and guest security. - Monitor calendar syncing within Guesty to prevent double-bookings or communication gaps across platforms. - Operations & Turnover Logistics - Coordinate with our client's local housekeeping and maintenance teams to ensure properties are 100% turn-ready before guest arrival. - Log property issues reported by guests, dispatch our client’s trusted local vendors, and follow up to ensure swift resolution before it impacts the guest experience. Qualifications - 1–3 years of experience in vacation rental management, boutique hospitality, or customer success. - Must have direct, hands-on experience using Guesty (PMS). Candidates without Guesty experience will not be considered. - Flawless written and verbal English. Ability to strike the perfect balance between warm hospitality and clear, authoritative boundary-setting. - Calm under pressure with a proven ability to de-escalate tense situations and think logistically. - Flexible schedule, including readiness to work weekends, holidays, or evening shifts to align with peak guest check-in times.

• Help build and scale AI-driven workflows across a fast-growing operations organization. • Rapidly design, test, and deploy AI agents, automations, and reusable “skills” using tools like Claude, Zapier, OpenAI, n8n, Make, and related AI platforms. • Work independently, identify automation opportunities, and quickly build working solutions. • Build AI agents, automations, and reusable “skills” that reduce manual work. • Rapidly prototype and deploy workflow automations using Claude, Zapier, n8n, Make, OpenAI, and similar tools. • Create AI-powered processes that support operations, administration, research, reporting, and internal workflows. • Integrate AI tools with existing business systems through APIs, webhooks, and automation platforms. • Identify repetitive manual workflows that can be automated or AI-assisted. • Map business processes and redesign them into scalable automated workflows. • Build repeatable systems that can be reused across teams and departments. • Improve speed, accuracy, and consistency of operational processes. • Test, evaluate, and improve AI agents and automations based on output quality and reliability. • Troubleshoot automation failures and improve workflow performance. • Document workflows, prompts, logic, and system instructions clearly. • Stay current on new AI tools and recommend practical ways to implement them. • Work with business and operations teams to understand pain points and translate them into AI solutions. • Train non-technical team members on how to use AI tools and workflows.

Role Description We are hiring an AI Operations Specialist to help build and scale AI-driven workflows across a fast-growing operations organization. This is a hands-on builder role for someone who can rapidly design, test, and deploy AI agents, automations, and reusable “skills” using tools like Claude, Zapier, OpenAI, n8n, Make, and related AI platforms. The ideal candidate is highly practical, fast-moving, and comfortable turning messy business processes into scalable AI-enabled workflows. This person should be able to work independently, identify automation opportunities, and quickly build working solutions. Qualifications - 3+ years of experience in AI automation, workflow automation, operations, technical implementation, or related roles - Strong hands-on experience with Claude - Strong hands-on experience with Zapier - Experience building AI agents, automations, or reusable AI workflows - Familiarity with tools such as OpenAI, ChatGPT, n8n, Make, Airtable, Google Workspace, APIs, webhooks, or similar platforms - Ability to quickly turn business requirements into working AI-enabled solutions - Strong process-mapping and problem-solving skills - Excellent documentation and communication skills - Comfortable working independently in a fast-moving environment Requirements - Build AI agents, automations, and reusable “skills” that reduce manual work - Rapidly prototype and deploy workflow automations using Claude, Zapier, n8n, Make, OpenAI, and similar tools - Create AI-powered processes that support operations, administration, research, reporting, and internal workflows - Integrate AI tools with existing business systems through APIs, webhooks, and automation platforms - Identify repetitive manual workflows that can be automated or AI-assisted - Map business processes and redesign them into scalable automated workflows - Build repeatable systems that can be reused across teams and departments - Improve speed, accuracy, and consistency of operational processes - Test, evaluate, and improve AI agents and automations based on output quality and reliability - Troubleshoot automation failures and improve workflow performance - Document workflows, prompts, logic, and system instructions clearly - Stay current on new AI tools and recommend practical ways to implement them - Work with business and operations teams to understand pain points and translate them into AI solutions - Train non-technical team members on how to use AI tools and workflows - Serve as an internal AI automation expert and help drive adoption across the organization Preferred Qualifications - Experience building Claude skills, custom GPTs, AI agents, or agentic workflows - Experience with API integrations and webhook-based automations - Experience using no-code/low-code automation platforms - Basic scripting experience with Python or JavaScript - Experience supporting U.S.-based teams or distributed teams - Background in operations, business systems, productivity automation, or internal tools Interview Requirement As part of the interview process, candidates must submit or walk through an example of a skill, agent, or automation you have personally built. The example should ideally include: - What problem it solved - Tools used - Workflow or agent logic - Business impact or time saved - Screenshots, demo, Loom video, or live walkthrough if available What Success Looks Like - AI agents and automations are built quickly and used by the team - Manual operational work is meaningfully reduced - Reusable workflows and skills are documented and scalable - Teams adopt AI tools more effectively - The company develops a strong foundation for AI-enabled operations

• Desenvolver soluções robustas e escaláveis em Python para projetos de inteligência artificial. • Projetar e implementar pipelines com Large Language Models (LLMs), incluindo integração com APIs de modelos de linguagem e orquestração de fluxos de inferência. • Construir e evoluir sistemas de Retrieval-Augmented Generation (RAG), conectando bases de conhecimento a modelos de linguagem para respostas mais precisas e contextualizadas. • Desenvolver e refinar estratégias de prompt engineering para otimizar o desempenho de modelos em diferentes casos de uso. • Definir padrões técnicos e promover boas práticas de codificação, segurança e performance junto ao time. • Liderar a resolução de questões técnicas críticas que envolvam múltiplos sistemas e áreas do negócio. • Criar e manter pipelines de CI/CD eficientes, diagnosticando e solucionando falhas em ambiente produtivo. • Propor arquiteturas para APIs com foco em alta confiabilidade e alinhamento estratégico.