Role Description Our client is one of Australia’s largest gifting, homewares, and kitchenware distributors, dedicated to bringing joy and meaning to people's lives through their products. They are now seeking to hire an Email Marketing & CRM Coordinator to drive customer retention and lifetime value through targeted digital communication. This role exists to manage and optimise customer lifecycle journeys while delivering high-performing, data-driven email and SMS campaigns. Job Responsibilities - Campaign Execution & Management - Build, schedule, QA, and deploy EDM campaigns and automated flows within Klaviyo - Manage and optimise customer lifecycle journeys, including welcome, abandoned cart, browse abandonment, win-back, post-purchase, and promotional campaigns - Maintain CRM campaign calendars and ensure campaigns are delivered on time and accurately - Support SMS and retention marketing initiatives where required - Strategy & Optimization - Develop and maintain audience segmentation strategies based on customer behaviour, engagement, lifecycle stage, and purchase history - Conduct A/B testing across subject lines, creative, content, timing, and segmentation - Monitor deliverability, list hygiene, suppression logic, and email marketing best practices - Support landing page optimisation, customer journey mapping, and broader digital marketing initiatives - Content & Collaboration - Write compelling email copy aligned with the brand tone of voice and campaign objectives - Design and build visually engaging emails using Klaviyo templates and UX best practices - Brief internal or external creative teams regarding campaign assets and promotional requirements - Collaborate with Marketing, Creative, eCommerce, and Data teams - Provide secondary support in paid media marketing, trade marketing, or content marketing projects up to 20% capacity - Analytics & Reporting - Analyse campaign performance, including open rates, click-through rates, conversion, revenue attribution, unsubscribe rates, and retention metrics - Prepare regular CRM reporting with actionable insights and recommendations Qualifications - Minimum of 2 years of experience in Email Marketing, CRM, Lifecycle Marketing, or Digital Marketing roles - Hands-on, intermediate to advanced proficiency using Klaviyo or a highly similar email platform - Strong understanding of customer segmentation, audience targeting, and lifecycle marketing principles - Exceptional English copywriting and verbal communication skills for customer-facing marketing communications - Basic email design capability and a strong understanding of responsive email UX best practices - Strong analytical skills with the ability to interpret campaign performance data and build reports - Excellent organisational skills, high attention to detail, and the ability to meet deadlines in a fast-paced environment - Reliable home internet connection with a minimum of 50 Mbps download and 20 Mbps upload speed, alongside a stable backup connection Requirements - Nice-to-Have Skills - Experience within eCommerce, retail, or consumer B2C or B2B brands - Experience managing digital marketing campaigns end-to-end - Proficiency using Shopify or alternative eCommerce platforms - Familiarity with Google Analytics and broader CRM reporting tools - Experience or knowledge in paid media marketing, trade marketing, or content marketing Benefits - Permanent work-from-home set-up - Dayshift (Australian business hours) - Full-time job - HMO - Annual leave - Christmas Bonus equivalent to 1 month's wage (pro-rata)

This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations: 6240 Spring Pkwy Overland Park, KS 224 Valley Creek Blvd Suite 400 Exton, PA 1 Howard St. Burlington, VT 6305 Peachtree Dunwoody Rd. Bldg B Atlanta, GA 13693 S. 200 W Draper UT This is a fully remote position-must be able to work any shift during business hours, currently Monday - Saturday 6am-8pm CST (hours subject to change to meet business needs). The Technical Customer Care Specialist will work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues. In addition, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage within VinSolutions, as well as technical support issues relating to the Cox Automotive suite of products. This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards. Specific Responsibilities - Handle routine customer questions relating to product usage - Provide technical support on issues through to resolution. - Maintains expert-level knowledge of VinSolutions processes and procedures - Accurately log all customer information in the CRM tool - Facilitate communication to other departments as needed to resolve client concerns - Communicate with key stakeholders to identify and resolve inquiries. - Provide proper follow- up to ensure customer is kept apprised of the issue status Qualifications: Minimum- - High School Diploma/GED - Generally, less than 2 years' experience in a related field - Working knowledge of Microsoft Outlook, Word and Excel - Ability to troubleshoot and document issues related to system performance and functionality. - Excellent communication skills (Verbal and Written) - Strong problem-solving/troubleshooting skills - Strong interpersonal skills and attention to detail - Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours - Ability to work independently as a team to deliver on individual and business goals Preferred- - College Degree - Technical background - Displays strong dependability and reliability. - Ability to handle multiple, competing priorities and deliver results in a fast-paced environment. - CRM case logging/Salesforce experience - Experience with interaction distribution systems such as Genesys Pure Cloud. - Automotive industry knowledge. USD 16.59 - 24.86 per hour Compensation: Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

This is a REMOTE role that is LOCATION SPECIFIC: The individual can work remotely but needs to be within a commutable distance (25 miles or less) to one of the following Cox Automotive hub locations: 6240 Spring Pkwy Overland Park, KS 224 Valley Creek Blvd Suite 400 Exton, PA 1 Howard St. Burlington, VT 6305 Peachtree Dunwoody Rd. Bldg B Atlanta, GA 13693 S. 200 W Draper UT This is a fully remote position-must be able to work any shift during business hours, currently Monday - Saturday 6am-8pm CST (hours subject to change to meet business needs). The Technical Customer Care Specialist will work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues. In addition, the Technical Customer Care Specialist will also be responsible for routine customer questions relating to product usage within VinSolutions, as well as technical support issues relating to the Cox Automotive suite of products. This role is responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards. Specific Responsibilities - Handle routine customer questions relating to product usage - Provide technical support on issues through to resolution. - Maintains expert-level knowledge of VinSolutions processes and procedures - Accurately log all customer information in the CRM tool - Facilitate communication to other departments as needed to resolve client concerns - Communicate with key stakeholders to identify and resolve inquiries. - Provide proper follow- up to ensure customer is kept apprised of the issue status Qualifications: Minimum- - High School Diploma/GED - Generally, less than 2 years' experience in a related field - Working knowledge of Microsoft Outlook, Word and Excel - Ability to troubleshoot and document issues related to system performance and functionality. - Excellent communication skills (Verbal and Written) - Strong problem-solving/troubleshooting skills - Strong interpersonal skills and attention to detail - Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours - Ability to work independently as a team to deliver on individual and business goals Preferred- - College Degree - Technical background - Displays strong dependability and reliability. - Ability to handle multiple, competing priorities and deliver results in a fast-paced environment. - CRM case logging/Salesforce experience - Experience with interaction distribution systems such as Genesys Pure Cloud. - Automotive industry knowledge. USD 16.59 - 24.86 per hour Compensation: Hourly pay rate is in the range of $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets

• Inbound Cancellation Support: Handle incoming calls from policyholders requesting policy cancellations, working to understand their concerns and explore retention options. • Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions. • Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments. • Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policy holder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language. • Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems. • Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information. • Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete. • Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions. • Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. • Efficiently manage daily call quotas for both inbound cancellation calls and outbound lapse recovery contacts while maintaining quality standards.