Role Description A Vitru Educação está em busca de professor(a)-autor(a) para atuar na revisão técnica, validação acadêmica e curadoria conceitual da disciplina MAPEAMENTO DA JORNADA DO CLIENTE E SERVICE DESIGN, do curso MBA em Customer Experience (CX) e Estratégias Omnichannel, na modalidade pós-graduação EAD. Sobre a atividade: - Curadoria e validação de conteúdo - Revisão técnica de 3 temas (20 a 30 laudas cada) - Análise de atualidade conceitual, linguagem e adequação ao público - Conferência e eventual complementação de referências - Realização de ajustes diretamente no material (não apenas sugestões) - Atividades avaliativas e complementares - Validação de 3 questões de autoestudo por tema - Revisão e validação de 15 questões objetivas por tema - Validação de materiais complementares (1 estudo de caso + 10 questões) - Validação de roteiros e gravação de 3 videoaulas (10 a 15 minutos cada) EMENTA DA DISCIPLINA: - Ferramentas de Service Blueprint e mapeamento de processos de serviço - Mapeamento de touchpoints e User Journey Map - Design de serviços para integração on/off e omnichannel - Identificação de pontos de fricção e oportunidades de melhoria - Métricas de experiência do cliente e indicadores de satisfação - Governança da jornada e cultura centrada no cliente Qualifications - Pós-graduação lato ou stricto sensu – Especialização, Mestrado ou Doutorado na área da disciplina* - Familiaridade com Google Docs e/ou Word - Organização, gestão de prazos e clareza na escrita - Experiência prévia na produção de livros ou materiais educacionais será considerada um diferencial - MBA em Customer Experience (CX) e Estratégias Omnichannel Benefits - Atividade 100% home office - Acompanhamento especializado durante todas as etapas - Publicações com registro de ISBN - Desenvolvimento de competências autorais digitais - Visibilidade nacional e reconhecimento acadêmico Company Description A maior instituição privada de ensino EAD do Brasil e referência nacional do ensino presencial e Medicina. Juntos como Vitru, Unicesumar e Uniasselvi, nos dedicamos ao desenvolvimento individual e coletivo. Nossa prioridade é o aprendizado, fazemos do conhecimento um estilo de vida! Se quiser saber mais sobre a Vitru e suas marcas Unicesumar e Uniasselvi, acesse nosso site: https://www.vitru.com.br/ .

Title: Sales Support Specialist - Ownership Solutions Location: US-CLT-001 Job Description: Consumer Care/Customer Care Permanent Job Description Join us to create change and have an impact in homes around the world. At Electrolux, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together. Where you’ll be: This position will be based in the Charlotte, NC HQ; hybrid work policy model. All About the Role: As a Sales Support Specialist for Consumer Direct Interaction, you will play a critical role in supporting the growth of the Electrolux aftermarket business with a key focus on B2B retail and distribution channels. You will be a customer advocate and essential partner to numerous cross functional teams, ensuring we are always exceeding our customers’ expectations. This position is instrumental in managing and analyzing our customer data to drive strategic growth across all verticals of the Consumer Direct Interaction portfolio. For this role you will need to think big, help to implement new/effective processes, and take ownership of customer and consumer challenges. The successful candidate will be proactive, energetic, diligent, intellectually curious, and a customer-first analytical thinker. Key Responsibilities: - Timely and accurate execution of customers’ orders and requests - Track operational performance against customer compliance programs, analyze performance data to identify root cause and solutions, and lead cross-functional teams to drive improvements to reduce compliance penalties - Identify and develop solutions to organizational challenges - Maintain customer data in ERP systems to ensure seamless order fulfillment - Collaborate with Global Finance and AR teams to manage customers’ credit lines, past dues and credit holds - Manage all operational and analytical processes within assigned customer teams - Collaborate with cross-functional stakeholders to drive business goals (Sales, Operations, Marketing, Product Line, Service, Finance, IT, Legal, and Compliance) - Ability to flex and contribute at all levels of the business - Work closely in a group environment to drive results Minimum Qualifications - Bachelor’s degree required - 2+ years of work experience in Sales Operations - Creative problem solver - Highly analytical and detail oriented - Continuous Improvement mindset - Understanding how to analyze data and create reporting to track customer performance - Some Travel may be required Benefits highlights: - Discounts on our award-winning Electrolux products and services - Family-friendly benefits - Insurance policy plan - Extensive learning opportunities and flexible career path Please be advised that we are unable to offer visa sponsorship for this position at this time. Find more on: Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/ Electrolux Group Careers: https://career.electroluxgroup.com/global/en Electrolux Consumer Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. #LI-OG1

Role Description AO is seeking enthusiastic, motivated, and service-driven individuals to join our growing remote team. This opportunity is ideal for professionals who are passionate about helping others, building strong client relationships, and growing into future leadership opportunities—all while working from home. At AO, our mission is simple yet meaningful: To protect every child and serve all working people. If you enjoy working with people, value flexibility, and want a career that combines purpose with professional growth, this could be the opportunity you’ve been looking for. Qualifications - Strong communication, active listening, and problem-solving skills - Positive attitude and eagerness to learn - Ability to work independently while contributing to a collaborative team - Adaptability in a fast-paced remote environment - Strong work ethic and goal-oriented mindset - Passion for helping others and making a meaningful impact - Leadership experience is helpful but not required Requirements - Deliver exceptional customer support through phone and Zoom communication - Build strong, long-term client relationships through service and follow-up - Assist clients with benefit information and support services - Participate in ongoing training and mentorship programs - Collaborate effectively within a supportive remote team environment - Maintain professionalism, accountability, and a positive attitude Benefits - 100% Remote Flexibility: Work from anywhere while creating a schedule that supports your lifestyle, goals, and family priorities. - Weekly Pay + Performance Opportunities: Earn reliable weekly income with opportunities for bonuses, advancement, and long-term growth. - Weekly Training & Leadership Development: Participate in ongoing virtual training sessions led by experienced leaders focused on communication, leadership, and professional development. - Comprehensive Benefits: Company-supported life insurance coverage, health insurance reimbursement program, leadership and career development opportunities. - Industry-Leading Tools & Technology: Access modern systems and virtual resources designed to support your success in a remote environment. - Management & Leadership Potential: Build valuable leadership, communication, and client relationship skills with opportunities for future advancement. Company Description AO is built on mentorship, flexibility, growth, and purpose. We believe individuals perform at their best when they feel supported, recognized, and connected to meaningful work. Our culture encourages personal growth, leadership development, and helping individuals create rewarding remote careers while making a positive difference in the lives of working families.

Role Description As a Customer Care Associate, you will be responsible for providing top tier service in order to help and support family caregivers, while remaining loyal to our top company value: Putting people first. You will use your strong service aptitude, attention to detail, and problem solving ability to be a caregiver advocate. You will spend the bulk of your work day on the phone with customers taking care of their needs and supporting them through their journey as a caregiver. - Help, support and care for our customers through quality conversations and customer service experiences - Answer phones and assist customers with order placement, reorders, product questions and guidance, returns, and website navigation - Ensure every customer feels valued and supported - Build customer relationships based on trust, kindness, and reliability - Recommend products that best serve our customers’ interests - Practice active listening, clarify information, and diffuse tension for upset customers - Participate in ongoing training and learning opportunities - Utilize software, databases, scripts, and tools appropriately - Adhere to all company policies and procedures Metrics - Customer Satisfaction (CSAT) Average of at least 4.5 - Autoship & Cross-Sell Pitch Rate Average of at least 80% - Average Handle Time (AHT) of 6.2 minutes or less - Q.A. Score Average of at least 80% Qualifications - Must be located in Alberta, Canada - 1-2 years experience in customer care or service-related industry directly taking care of customers - Proven history of strong service attitude (volunteer experience, passion projects, etc) - Exceptional service skills including active listening, written/verbal communication skills, and a professional phone voice - Proficiency with computer skills and strong typing skills - Reliable access to a private, secure, quiet workspace - Reliable high-speed internet access with minimum download speed of 10 Mbps per person connected to the wireless internet - Must be legally authorized to work in Canada. We are unable to sponsor or take over sponsorship of an employment Visa. - Ability to complete and graduate from a 2-week training program: Monday-Friday, 9am-6pm EST, June 22 - July 3 Bonus points - Experience working in healthcare (PSW, CNA, PCW, Nurse, etc.) - Experience working in a high volume contact center environment Mandatory training - June 22 - July 3 - Monday - Friday - 9am-6pm EST Available shifts after training - Saturday - Wednesday, 9am-6pm EST - Sunday - Thursday, 9am-6pm EST - Monday - Thursday 11am-8pm EST and Saturday 9am-6pm EST Benefits - CAD $15 per hour - The ability to work 100% remotely - Vacation - Holiday pay, with premium pay for working on the holiday