Role Description As a Customer Care Associate, you will be responsible for providing top tier service in order to help and support family caregivers, while remaining loyal to our top company value: Putting people first. You will use your strong service aptitude, attention to detail, and problem solving ability to be a caregiver advocate. You will spend the bulk of your work day on the phone with customers taking care of their needs and supporting them through their journey as a caregiver. - Help, support and care for our customers through quality conversations and customer service experiences - Answer phones and assist customers with order placement, reorders, product questions and guidance, returns, and website navigation - Ensure every customer feels valued and supported - Build customer relationships based on trust, kindness, and reliability - Recommend products that best serve our customers’ interests - Practice active listening, clarify information, and diffuse tension for upset customers - Participate in ongoing training and learning opportunities - Utilize software, databases, scripts, and tools appropriately - Adhere to all company policies and procedures Metrics - Customer Satisfaction (CSAT) Average of at least 4.5 - Autoship & Cross-Sell Pitch Rate Average of at least 80% - Average Handle Time (AHT) of 6.2 minutes or less - Q.A. Score Average of at least 80% Qualifications - Must be located in Alberta, Canada - 1-2 years experience in customer care or service-related industry directly taking care of customers - Proven history of strong service attitude (volunteer experience, passion projects, etc) - Exceptional service skills including active listening, written/verbal communication skills, and a professional phone voice - Proficiency with computer skills and strong typing skills - Reliable access to a private, secure, quiet workspace - Reliable high-speed internet access with minimum download speed of 10 Mbps per person connected to the wireless internet - Must be legally authorized to work in Canada. We are unable to sponsor or take over sponsorship of an employment Visa. - Ability to complete and graduate from a 2-week training program: Monday-Friday, 9am-6pm EST, June 22 - July 3 Bonus points - Experience working in healthcare (PSW, CNA, PCW, Nurse, etc.) - Experience working in a high volume contact center environment Mandatory training - June 22 - July 3 - Monday - Friday - 9am-6pm EST Available shifts after training - Saturday - Wednesday, 9am-6pm EST - Sunday - Thursday, 9am-6pm EST - Monday - Thursday 11am-8pm EST and Saturday 9am-6pm EST Benefits - CAD $15 per hour - The ability to work 100% remotely - Vacation - Holiday pay, with premium pay for working on the holiday

Role Description We are currently seeking motivated individuals to develop long-term relationships with clients while meeting families where they are most comfortable — from their homes through Zoom virtual appointments. - Build Long-Term Client Relationships - Develop strong relationships with clients and families - Provide ongoing customer service and support - Maintain communication through virtual appointments and follow-up - Meet with Clients Virtually - Conduct Zoom appointments from home - Review benefits and available coverage options - Help clients better understand their financial protection options - Continue Professional Development - Participate in virtual training and mentorship programs - Develop communication and leadership skills - Stay informed on company products and services - Collaborate with a Remote Team - Work alongside a supportive and energetic virtual team - Attend team meetings and leadership development calls - Grow within a positive and team-oriented culture Qualifications - Strong communicators - Comfortable using computers and virtual platforms - Self-motivated with a strong work ethic - Outgoing, positive, and energetic - Organized with effective time management skills - Interested in growth and leadership opportunities - Leadership or management experience is a plus, but not required. Requirements - This is a 1099 independent contractor opportunity - Compensation is commission-based with bonus and residual income opportunities - Applicants must be 18 years of age or older - Basic work equipment is required: - Computer or laptop - Reliable internet connection - Webcam and microphone - Quiet workspace - A Life & Health Insurance License is required prior to working with clients Benefits - Weekly pay based on a suggested schedule for success - Performance-based bonuses - Residual income and renewals for long-term income potential - Bonus structured contracts - Health insurance reimbursement program - Life insurance benefits - Retirement plan opportunities - Comprehensive training and mentorship - Leadership advancement opportunities - Positive and supportive team culture - Long-term career development potential Interview Process All interviews are conducted virtually through Zoom to provide safety, flexibility, and convenience for candidates across the United States and Canada.

Role Description As our organization continues to experience strong year-over-year growth, we are expanding our fully remote team and seeking motivated, service-driven professionals who value long-term stability, personal growth, and purpose-driven work. This opportunity is ideal for individuals who want more than just a job. At AO, you’ll have the flexibility to work from home while building a rewarding career supported by mentorship, structured advancement, and performance-based growth opportunities. Qualifications - Strong written and verbal communication skills - Positive attitude, professionalism, and attention to detail - Reliability, accountability, and strong work ethic - Sound judgment and practical problem-solving abilities - Ability to work independently while collaborating remotely - Self-motivation and ownership of responsibilities and results - Desire to learn, grow, and develop professionally - No prior industry experience is required. Full training and mentorship are provided. Requirements - 100% Remote Work Flexibility - World-Class Training & Ongoing Mentorship - Unlimited No-Cost Exclusive Leads - Lifetime Vested Renewals - Weekly Pay + Performance Bonuses - Union-Backed Representation & Support - Comprehensive Benefits - Industry-Leading Systems & Technology - Leadership Conferences, Incentive Travel & Recognition - Clear Advancement Opportunities Benefits - Company-provided life insurance coverage (including accidental death benefits) - Health insurance reimbursement program - Leadership and professional development opportunities - Access advanced virtual tools and systems designed to support success in a remote environment. - Top performers may qualify for leadership events, conventions, incentive trips, and additional recognition opportunities. - Grow professionally through structured leadership paths and performance-based advancement opportunities. Key Responsibilities - Communicate with clients through phone and Zoom consultations - Build strong, long-term client relationships through professional communication and follow-up - Educate clients on available benefits and coverage options - Assist clients through enrollment and support processes - Participate in virtual workshops, training sessions, and leadership development programs - Manage responsibilities independently while contributing to a collaborative remote team environment Interview Process All interviews are conducted through Zoom video conferencing to provide a convenient and accessible experience for all applicants. How to Apply Please submit your updated resume along with your compensation expectations for consideration.

• Ensure the best possible customer experience from onboarding through daily adoption, providing proactive guidance for optimal use of the platform • Conduct onboarding, follow-up routines, and maintain communication with our new customers • Assist the product team in the continuous improvement of the platform by collecting customer feedback and identifying ways to increase engagement and delivered value • Monitor KPIs and prevent churn across the customer portfolio • Identify more efficient ways to unblock customers' implementation journey, leveraging technology, automation, and AI to accelerate adoption and reduce implementation friction.